I recently attended PHCC CONNECT in Birmingham, Alabama, and it was an unforgettable experience. The event kicked off with an opening party at the Barber Vintage Motorsports Museum, a venue that showcases five floors filled with rare cars and motorcycles. The Sonnhalter team was surprised to make it through all five floors, but you would need a full day to look at every vehicle in there!
Everyone at CONNECT was eager to learn about the future of our industry, exploring the latest products and educational opportunities related to influencers, AI and eco-friendly practices. It was great to see dedicated professionals all committed to learning about what we can do better and ways we can advance.
A new event this year at CONNECT was the pep rally held to cheer on the apprentices. This fun event not only lifted morale but also allowed professionals to network. It’s encouraging to see support for the next generation of workers in our field and how we can continue to promote the trades.
I also had the opportunity to attend Matt Sonnhalter’s annual BBQ outing with industry media, where we were treated to the South’s famous white sauce alongside delicious BBQ at Rodney Scott’s BBQ. It was a fantastic way to relax and enjoy good food.
Throughout the event, I attended various sessions that sparked new ideas and insights into industry trends. CONNECT was an awesome show to attend and we can’t wait to see what next year entails in Grand Rapids, Michigan.
To watch a behind-the-scenes look from PHCC Connect visit,
Sonnhalter wins a silver award in “Trade Media Relations” category on behalf of NIBCO.
CLEVELAND – November 2024 – Sonnhalter, a communications firm marketing to the professional tradesman in the construction, industrial and MRO markets, received a silver award in the “Trade Media Relations” category at the 22nd Annual Public Relations Society of America’s (PRSA) Cleveland Rocks Awards competition recognizing excellent communications programs and tactics.
Sonnhalter received the silver award in “Trade Media Relations” for NIBCO’s proactive media program that maximized its effort to increase knowledge of its products among end users, distributors and media.
Sonnhalter worked to develop a proactive, strategic media relations program to leverage the knowledge and expertise within NIBCO and take advantage of key opportunities to spread awareness about the company, its products and technologies, and its experts.
The Sonnhalter program included an editorial audit that identified and outlined potential editorial opportunities, a consistent press release program, ongoing media pitches to place bylined feature articles, technical articles, and case histories, pitching NIBCO experts as sources for trade editors’ round-up articles covering industry trends, issues and products and arranging one-on-one media meetings at key trade shows.
“We’re honored to receive this recognition from other public relations professionals and proud of the work we’ve done with NIBCO,” said Matt Sonnhalter, Vision Architect at Sonnhalter. “This award shows how a well-executed media relations strategy and how our collaboration with NIBCO is driving industry awareness and engagement.”
Annually, the PRSA-Cleveland Rocks Awards acknowledge Northeast Ohio’s outstanding communications programs, which incorporate research, planning, execution and evaluation. PRSA Cleveland Rocks Award winners demonstrate leadership in public relations and contribute to advancing the profession locally.
About NIBCO INC.
NIBCO INC. manufactures and distributes a full line of flow-control products and systems for applications in the residential, commercial, industrial, marine, irrigation and waterworks markets. NIBCO, a fifth-generation business with its headquarters in Elkhart, Ind., operates 15 manufacturing plants across the United States and around the world. Visit NIBCO.com for information on the complete line of NIBCO products.
About Sonnhalter
Established in 1976, Sonnhalter is the leading B2T marketing communications firm to companies that target professional tradesmen in construction, industrial and MRO markets. Sonnhalter is located in the historic Brownell Building in the heart of downtown Cleveland. Sonnhalter’s brand identity highlights its expertise in marketing to the professional tradesmen. Its tagline, “Not Afraid To Get Our Hands Dirty,” promotes the employees’ willingness to roll up their sleeves and dig deep into clients’ businesses, also, it refers to the market it targets: the tradesmen who work with – and dirty – their hands every day. Sonnhalter developed the acronym “B2T,” which stands for “business-to-tradesmen” to capture the essence of its specialty. For more information, visit the company website at Sonnhalter.com.
About PRSA
The Public Relations Society of America (PRSA) is the world’s largest organization for public relations professionals with nearly 32,000 professional and student members, and more than 100 Chapters nationwide. Serving nearly 300 members, the PRSA Greater Cleveland Chapter brings together public relations, communications and marketing practitioners throughout Northeast Ohio. Among the Chapter’s most important activities and duties is coordinating networking events and activities, developing and hosting professional development activities for members, serving as a resource for public relations students and providing recognition of excellence and best practices in all facets of the field of public relations. www.prsacleveland.org
The week of November 17 of this year is National Apprenticeship Week. We celebrate all that comes with internships and apprenticeships for the trades. Being that this year will be the 10th anniversary of this holiday, makes National Apprenticeship Week even more special. Whether you are in the electrical, plumbing, welding or carpentry trade apprenticeships and internships are where you start out and gain the skills you need to continue your career.
Here are five facts about apprenticeships to help celebrate this nationally recognized week:
An apprenticeship is a paid job with training.
Apprenticeships are for people of all ages – not just school leavers or young people, although they are a crucial route into work for this group.
Apprenticeships can upskill existing employees as well as train new recruits.
There are over 500 apprenticeships approved for delivery, covering a diverse range of roles in many different sectors.
Businesses select a training provider to work with to deliver their apprenticeships; these include colleges and independent training providers.
When crafting your next social media post, it’s essential to consider factors that will resonate with your audience. Different industries and audiences have varying preferences for content length. Generally, audiences lean towards either short-form or long-form content. Long-form content typically exceeds 900 words or three minutes in video length, while short-form content is under 900 words or three minutes long. Let’s discuss the benefits of utilizing both forms of content.
Long Form Content:
Building a Rapport
Building rapport with your audience is crucial for any business. It boosts your credibility and deepens your audience’s connection with your brand. This, in turn, allows you to better understand their preferences and deliver content that truly resonates with them.
Allotting Time to Weave Together a Great Story
Long-form content allows creators to craft a compelling story in detail. By investing time in a well-developed narrative, you can capture your audience’s interest. For example, longer videos enable your company to share its story, values and client relationships, helping to reach diverse audiences and provide a deeper insight into your business.
Allows More Keywords to be Used for SEO
Long-form content is usually very detailed and includes more thorough information and examples, providing more opportunities in searches for keywords to come up in searches. Typically, long-form content also cites other third-party resources and studies that allow visitors to deep dive into a specific subtopic. From that, it ranks for more keywords for SEO, therefore your content would be more discoverable.
Short Form Content:
Shorter Attention Spans
In recent years, attention spans have increasingly diminished. The national average attention span is 8.25 seconds, which explains why sometimes short form content is more desirable. Do you ever find yourself skipping over longer videos after a day of work because you don’t want to sit through a five-minute video? Exactly. We’ve all done it, and we will continue to do so, if our attention spans continue the trend of declining as they have been for the past several years.
Easier to Consume
Long videos can be divided into shorter segments to make them more digestible for audiences. For the trades, using brief product videos and testimonials can maintain or increase engagement. Also, creating suspense—such as teasing a product launch and following up with more details later—can keep your audience eagerly anticipating more. Highlighting key features and benefits of products in short videos or articles is another effective way to generate buzz and engage your audience.
Statistically Speaking…
According to Wired, it was found that “On platforms like TikTok and Instagram Reels use videos that are often less than 30 seconds in length,” and “50 percent of TikTok users say videos longer than 60 seconds are ‘stressful’.” This statistic is incredible insightful to deciding whether or not short form content is appropriate for the type of content that you put out for your audience. It’s also important to judge your audience in order to see what kind of content they would prefer.
Overall, there are great benefits to using both long form and short form content. It’s important to weigh which type of content would benefit you and engage your audience more. This, in turn, allows your audience to see the content that is important and interesting to them. For most companies, it would most likely be in favor of them to generate a mix of long form and short form content, in order to maximize the marketing efforts that are put out. When utilizing either type of content, as long as you understand what your audience would want, from there your content will be able to thrive.
Influencer marketing has evolved from a niche strategy to a mainstream approach for brands looking to amplify their reach, engage with target audiences and drive results. Here’s how you can utilize building an effective influencer program.
Define Your Objectives
Before you dive into an influencer program, it’s crucial to establish clear objectives for your program. Are you aiming to boost brand awareness, drive sales or enhance engagement? By setting specific, measurable goals, you can tailor your influencer program to meet these objectives.
Identify Your Ideal Influencers
Finding the right influencers is key to the success of your program. Look beyond follower counts and focus on finding influencers who align with your brand values and resonate with your target audience. Consider factors such as engagement rates, types of content they post and how often they post. Micro-influencers, with their highly engaged audiences, can often provide more significant impact than those with massive followings.
Build Authentic Relationships
Influencer marketing succeeds on authenticity. Aim to build genuine relationships with influencers. Engage with them on social media, collaborate on projects and provide value beyond just monetary compensation. An authentic partnership can lead to more compelling and more credible social media posts.
Collaboration Guidelines
To ensure a smooth collaboration, establish clear guidelines for influencers. Outline your brand’s expectations, campaign goals, key messaging and content requirements. Provide influencers with the creative freedom to craft their content in a way that feels natural to their audience while aligning with your brand’s voice.
Track Results
Tracking and analyzing the performance of your influencer program is essential for continuous improvement. Use metrics such as engagement rates to gauge the effectiveness of each influencer partnership. Leverage these insights to refine your strategy and optimize campaigns.
By defining clear objectives, choosing the right influencers, fostering authentic relationships and continuously optimizing your approach, you can unlock the full potential of influencer marketing.
As the landscape of influencer marketing continues to evolve, staying adaptable and responsive to insights will ensure your program drives meaningful results.
This year, we celebrate Sonnhalter turning 48! In 1976, John Sonnhalter founded Sonnhalter with a focus on industrial manufacturing accounts. Over time, our focus evolved, and we coined the term B2T, encompassing markets such as plumbers, electricians, machinists and others working in the trades.
At Sonnhalter, our focus as a manufacturing marketing agency is to serve companies that target professional tradesmen in the construction, industrial and MRO markets. To this day we stand by our motto, “Not Afraid to Get Our Hands Dirty.”
From Berea to Downtown Cleveland
One of the biggest changes since our founding was our move from Berea to Downtown Cleveland in February 2015. This relocation to a larger, more central location downtown brought us closer to a vibrant and thriving hub of activity.
A New Presidency
In its 48 years of service, Sonnhalter has undergone significant changes, including the retirement of founder John Sonnhalter and the appointment of his son, Matt Sonnhalter, as president. This father-son duo has made a notable impact in the B2T world. Upon John’s retirement, Matt stepped into his father’s role and continued the legacy of leadership. Matt has successfully guided the company, leveraging his extensive industry experience to drive Sonnhalter’s success.
Award Winning Work
At Sonnhalter, we take pride in our work and the clients we are fortunate to partner with. Our expertise has earned us numerous accolades, including awards for our work with Franklin Electric, General Pipe Cleaners, Kapro Tools and Weldcote. We’ve received ten gold and silver awards from the Davey Awards, and six gold and bronze awards from the PRSA Cleveland Rocks Awards competition. We were also recognized as one of BtoB magazine’s top business-to-business agencies in the U.S. for five consecutive years. These honors reflect our dedication, and we look forward to achieving even more in the future.
101 Days of Summer Photo Contest
Since 2004, Sonnhalter has held its annual summer photo contest, where every employee has the opportunity to submit photos that creatively reflect their summertime activities. Through this competition, each employee has the chance to win a cash prize and more importantly, bragging rights for the year.
Sonnhalter’s Annual Tool Drive
For 15 years, Sonnhalter has figured out a way to give back to the community, tradesman style. In 2010, we started our Annual Tool Drive and it has been a huge success. Overall, we’ve raised more than $517,000 to benefit Greater Cleveland’s Habitat for Humanity, in the hopes of eliminating substandard housing in our community. For the Tool Drive, we ask members of the community to donate old or unused tools and building materials that they might find in warehouses, garages and sheds.
We are extremely proud of our journey and where we stand today as a company. From the days of keylining and desktop publishing to sending snail mail press releases and embracing social media and influencers, our industry has evolved significantly. With the dedication of our Sonnhalter team and the support of our clients, we’ve navigated these changes and continue to thrive. Looking ahead, we’re excited about the future and ready to embrace new opportunities and challenges.
Recently, Sonnhalter’s president, Matt Sonnhalter, was featured on the Appetite for Construction podcast, where he reflected on the 2024 PHCC CONNECT held in Birmingham, Alabama. Matt emphasized the importance of collaboration and knowledge sharing within the industry, particularly in engaging with younger professionals in the trades.
Matt discussed the engaging sessions and networking opportunities that contributed to a productive atmosphere, allowing attendees to address the evolving challenges they face. Listen to the episode here to hear more about Matt’s thoughts on the event and its lasting impact on the industry.
Alt-tag: Two women talking about optimizing manufacturing operations.
The integration of data analytics is proving indispensable, particularly for manufacturers serving the construction, industrial, and manufacturing markets. This transformative approach enhances decision-making and ensures a competitive edge in a rapidly changing sector. Leveraging precise data insights leads to significantly optimizing manufacturing operations, resulting in improved efficiency and reduced operational costs.
As we delve into the myriad ways data analytics reshapes manufacturing practices, it becomes clear that embracing this technology is not just beneficial but essential for staying ahead. Rather, data analytics is pivotal in refining production processes, maintaining equipment effectively, and ultimately leading manufacturers to unprecedented levels of success.
Data Analytics in Modern Manufacturing
The integration of data analytics into modern manufacturing signifies a paradigm shift from traditional, intuition-based methods to strategic, data-driven decision-making. This evolution is crucial as it enables manufacturers to anticipate market trends, adapt to changing demands, and enhance operational efficiencies. Data analytics is the backbone forstrategic planning, providing insights that lead to improved resource management and optimized production workflows.
These advancements are not just about keeping pace but about setting the pace in a competitive industry where precision and efficiency are paramount. By analyzing vast amounts of data, from production speeds to material costs, manufacturers are equipped to make informed decisions that not only streamline operations but also foster innovation and growth within the industrial, construction, and manufacturing sectors.
Modern businesses rely on data analytics to be better at optimizing manufacturing operations. Alt-tag: Manufacturing buildings against the sky.
Enhancing Production Efficiency through Data Analytics
Data analytics enhances production efficiency by transforming raw data into actionable insights. This process involves a detailed analysis of production lines to pinpoint inefficiencies and streamline operations. By harnessingmarket intelligence, manufacturers gain a deeper understanding of operational bottlenecks, allowing for precise adjustments in real time. This targeted approach significantly improves throughput and reduces waste, optimizing the entire production cycle.
Furthermore, data-driven strategies support faster production rates and align product output with current market demands, ensuring manufacturers produce the right products at the right time. The integration of advanced analytics tools thus plays a crucial role in boosting production efficiency, reducing costs, and enhancing the overall competitiveness of manufacturing operations in the construction and industrial sectors.
Predictive Maintenance: Preventing Downtime Before It Happens
Predictive maintenance is vital for optimizing manufacturing operations because it utilizes data analytics to foresee and prevent equipment failures before they disrupt production. This proactive approach involves monitoring the condition of machinery using sensors and data analytics to detect anomalies that predict potential breakdowns. Implementing predictive maintenance strategies allows manufacturers to significantly reduce unplanned downtime, crucial for maintaining a steady and efficient production flow.
The ability to anticipate and remedy issues before they escalate enhances equipment longevity, optimizes resource use, and maintains productivity levels. Consequently, this safeguards the manufacturing process against costly interruptions and reinforces operational reliability. As a result, it ensures that production schedules are met and productivity is maximized.
Data is necessary for maintenance and quality control. Alt-tag: A man checking manufacturing equipment.
Quality Control and Continuous Improvement
When manufacturers leverage real-time data, they can monitor and assess the quality of products as they are being produced. The date enables immediate corrections and minimizes the incidence of defects. This ongoing process of evaluation and adjustment fosters a culture of continuous improvement. Operational procedures are constantly refined to enhance product quality and efficiency.
Data analytics aids in identifying patterns that might indicate underlying issues in the manufacturing process. So, it also provides opportunities for preemptive improvements. As a result, manufacturers are continually adapting and optimizing their processes to meet the evolving demands and expectations of the market.
Harnessing CRM Data to Optimize Operations
Optimizing manufacturing operations requires analyzing a wide range of data sources, from production metrics to supply chain information. One invaluable source is customer relationship management (CRM) data, which offers deep insights into customer demands and feedback. This data encompasses various aspects, such as purchase history, customer service interactions, and consumer behavior patterns. Understanding these different types of CRM data enables manufacturers to align their production processes more closely with market needs.
By integrating CRM insights, companies can adjust their production schedules, inventory levels, and even product designs to meet customer expectations better, enhancing overall operational efficiency. Therefore, this strategic use of CRM data supports better demand forecasting. It also drives customer satisfaction and loyalty improvements, which are crucial for sustaining competitive advantage in the manufacturing sector.
Workforce Optimization and Skill Management
Data analytics plays a crucial role by enabling precise planning and deployment of human resources where they are most needed. As you well know,planning is vital for every business, and in manufacturing, where skills directly impact productivity and quality, it becomes even more essential. Analyzing workforce data helps identify skill gaps and training needs, ensuring that employees are well-equipped to handle the complexities of modern manufacturing tasks.
Additionally, data-driven insights can optimize shift allocations and workload distributions, maximizing efficiency without overburdening employees. By carefully managing and developing their workforce through analytics, manufacturers can ensure their teams are more agile, skilled, and aligned with the demands of the manufacturing industry.
Streamline your operations with data insights. Alt-tag: People analyzing data.
The Future of Manufacturing: AI and Machine Learning
The future of manufacturing is inextricably linked to the advancements in artificial intelligence (AI) and machine learning (ML). These technologies are going to enhance data analytics capabilities and enable more autonomous production systems. AI and ML algorithms can analyze vast datasets more efficiently than traditional methods, identifying patterns and predicting outcomes with high accuracy. This allows for further optimization of manufacturing operations, from predictive maintenance to personalized production.
The integration of AI enhances real-time decision-making and operational agility. It facilitates smarter, more responsive manufacturing processes. As these technologies evolve, they promise to increase efficiency and reduce costs. But they’ll also foster innovation, creating new possibilities for manufacturers to stay competitive.
Embrace Data-Driven Manufacturing!
The importance of data analytics in optimizing manufacturing operations is becoming more obvious. By embracing this transformative technology, manufacturers can enhance efficiency, improve quality control, and respond more effectively to market demands. As we look to the future, integrating AI and machine learning will further empower manufacturers, ensuring they remain competitive and innovative in the face of evolving industry challenges. Therefore, embracing data-driven strategies is not just beneficial, but essential for any manufacturer aiming for operational excellence and sustainability.
Author bio: Vojin (John) Dinic is the Onboarding and Integrations Manager at MoversTech, a renowned New York-based company specializing in CRM solutions for moving companies. With extensive experience in data analytics and process optimization, Vojin has successfully helped numerous businesses streamline their operations and enhance efficiency through innovative CRM integrations.
Every first Friday in October, National Manufacturing Day occurs. This day was organized nationally by the Manufacturing Institute, in hopes of inspiring new generations of up-and-coming manufacturers. On this day, we hope to change perceptions about this industry and empower manufacturers to come together and make a difference towards the future. Skilled workers, engineers, technicians, and managers all play crucial roles in ensuring that the manufacturing processes run smoothly and efficiently. If we did not have manufacturers, we would not be where we are as a society today. This day is an opportunity to honor their hard work, dedication, and ingenuity. To learn how you can participate in a future National Manufacturing Day, click here!
Sonnhalter is excited to announce the release of our Birmingham Insider’s Guide! This new resource is your key to exploring the Iron City, filled with restaurants and fun activities.
Discover Birmingham’s diverse dining scene, featuring restaurants led by James Beard award-winning chefs, and immerse yourself in the city’s renowned music culture. Whether you’re hitting the golf courses or exploring local museums, our guide highlights everything you need to make the most of your trip.
CLEVELAND –September 2024 – Sonnhalter, a communications firm marketing to the professional tradesman in the construction, industrial and MRO markets, partnered with Greater Cleveland Habitat for Humanity for Sonnhalter’s 15th Annual Tool Drive. The initiative ran the entire month of August and collected nearly $50,000 worth of donations of tools and building materials. Since Sonnhalter began its efforts in 2010, it has collected $567,000—more than half a million in donations.
Organizations, businesses and residents were encouraged to donate new and gently used tools, including various building materials, furniture and appliances, to Sonnhalter in order to benefit Habitat for Humanity’s cause of eliminating substandard housing and homelessness.
“Each year, we are amazed by the outpouring of support that we receive from the community, our various industry business partners and friends,” said Matt Sonnhalter, vision architect at Sonnhalter. “This year—our fifteenth annual Sonnhalter Tool Drive—did not disappoint, as we have collected nearly $50,000 to benefit this great cause.”
“We are so appreciative of Sonnhalter’s commitment of time, talent and treasure to Habitat’s cause. We simply couldn’t do this sacred work without their generosity and that of the public,” said John Litten, president/CEO of the Greater Cleveland Habitat for Humanity. “I also loved being all over town and seeing the Sonnhalter/Habitat donation bins!”
Community participants in the 15th Annual Sonnhalter Tool Drive included Berea Recreation Center, Canvas at Valor Acres, Cuyahoga County Public Library-Berea Branch, Frangos Group, Rising Star Coffee Roasters, Skidmark Garage, St. Mary of the Falls, The Wine Spot and many individuals living in the community.
Trade industry participants in the 15th Annual Sonnhalter Tool Drive included General Pipe Cleaners, Independence Excavating, Jergens, Inc., Kapro, Lakeside Supply, Mortar Net, NIBCO, Samsel Supply, Stahlwille, Wright and The Macomb Group/Woodhill Supply.
All donations that Sonnhalter collected on behalf of the Tool Drive benefited Greater Cleveland’s Habitat for Humanity. The donated items will be used for various projects with Habitat for Humanity or will be sold at one of the organization’s ReStores, recycled building materials and home furnishings stores. Proceeds from the ReStore sales are used to help Habitat build and rehabilitate homes for those in need.
About Sonnhalter
Established in 1976, Sonnhalter is the leading B2T marketing communications firm to companies that target professional tradesmen in construction, industrial and MRO markets. Sonnhalter is located in the historic Brownell Building in the heart of downtown Cleveland. Sonnhalter’s brand identity highlights its expertise in marketing to the professional tradesmen. Its tagline, “Not Afraid To Get Our Hands Dirty,” promotes the employees’ willingness to roll up their sleeves and dig deep into clients’ businesses, also, it refers to the market it targets: the tradesmen who work with – and dirty – their hands every day. Sonnhalter developed the acronym “B2T,” which stands for “business-to-tradesmen” to capture the essence of its specialty. For more information, visit the company website at Sonnhalter.com.
About Greater Cleveland Habitat for Humanity Greater Cleveland Habitat for Humanity engages people of all backgrounds to eliminate substandard housing. Cleveland Habitat was founded as a 501(c)(3) nonprofit organization in 1987. Since then, Cleveland Habitat has brought together community members, volunteers and sponsor groups to help more than 300 Habitat homeowners, including more than 1,000 children, have a safe and decent place to live. For more information on Greater Cleveland Habitat for Humanity, visit: https://www.clevelandhabitat.org/.
Did you know that National Tradesman Day is every third Friday in September? Here’s the back story on how it became a nationally recognized holiday.
This holiday was founded in 2011 by Irwin Tool, a company that specializes in selling high quality tools. It was created in an effort to recognize and celebrate those in the trades. Every day, the hard work and importance of tradespeople goes overlooked and underappreciated. If we didn’t have plumbers, electricians, HVAC techs and carpenters, making our lives easier, our society wouldn’t function as smoothly or efficiently
So next time your sink gets clogged, or your power goes out, be sure to generously thank those who are getting you out of that problem and wish them a happy holiday this September 20.
Following is a guest post from our friends over at Long & Short of It, masters of ideation, customer insights and market research. They like to say they “dig and find lots of data and then turn it into actionable insights.” Following is their guest post.
Let’s say your company just went through the rigorous process of crafting the perfect mission and vision statements (or a combo of both which is perfectly acceptable). Or it could be your values, purpose, manifesto, or any other term that describes why you exist, what drives you, what differentiates you, or what you aim to achieve in the long term.
Now what?
Those words are often then posted on walls, websites, and communicated to employees to help remind them why they are here and where the company is headed. Then the dust settles. Has anything changed over the next few months or a year? Sadly, at times nothing meaningful has changed.
Lack of change often comes down to these reasons:
CEO and the leadership team are not leading the way. Yes, everyone in the company is responsible, but you can’t expect a bottom-up approach to have change take hold. Leadership must empower the team and lead by example.
Lack of a robust activation plan. Communicating the statements is not a plan. Just like your brand, every element of the company from manufacturing to marketing, sales, operations, and service must look at their actions and make necessary changes to align with the statements.
Having a short-term view. Change does not come fast and if it means true change, it may not be easy. The actions must be consistent and continuously applied. Your statements and the behaviors expected from them are at the root of your company’s culture and that takes patience to evolve.
A tale of two companies
A classic example of where words didn’t mean anything was the resulting debacle from a company which had values of “Respect, Integrity, Communication and Excellence” and further stated their mission as, “We treat others as we would like to be treated ourselves….We do not tolerate abusive or disrespectful treatment. Ruthlessness, callousness and arrogance don’t belong here.” That was Enron. Founded in 1985 and went into bankruptcy in 2001.
Alternatively, Patagonia which updated their core values in 2022 on the eve of their 50th anniversary is guided by the values of Quality, Integrity, Environmentalism, Justice, and Not being bound by convention. These are just the titles that are followed by more detailed explanations for each value (https://www.patagonia.com/core-values/)
When it’s time to update your values, mission, and vision statement, be prepared for the hard work that comes afterwards. You may end up doing more harm than good if they are simply words that makes everyone feel good in the short run. The power of these statements resides in their continual and steadfast application. Do what you say.
Artificial Intelligence (AI) has evolved, surpassing its original concept to becoming a driving force behind marketing across industries.
From personalized customer experiences to data-driven insights, AI has revolutionized how businesses engage with their audiences and navigate the ever-evolving landscape of digital marketing. Let’s look at the evolution of AI and explore how it is reshaping the strategies and tactics employed by marketing professionals today.
Personalization
In recent years, AI-powered marketing tools and technologies have empowered businesses to streamline operations, enhance efficiency and deliver results. Automated email campaigns, analytics and chatbots are just a few examples of how AI is revolutionizing workflows, enabling businesses to automate repetitive tasks, optimize campaigns in real-time and engage customers with personalized content.
Insights and Analytics
In an increasingly data-driven world, the ability to extract insights from large volumes of data is vital to success in marketing. AI-powered analytics platforms leverage machine learning algorithms to analyze complex data, identify patterns and uncover valuable insights for preferences and trends. These insights empower marketers to make data-driven decisions, optimize marketing strategies and stay ahead of the competition.
Customer Engagement
In 2024, consumers expect personalized experiences tailored to their preferences and needs. AI-driven personalization platforms leverage algorithms to analyze customer data and deliver targeted content across multiple channels. Whether through website content, personalized product recommendations, businesses can create seamless, relevant experiences that resonate with customers and drive engagement.
Ethical Considerations
As AI becomes increasingly integrated into marketing, it is essential to consider the ethical implications. Navigating the ethical landscape of AI in marketing requires a thoughtful approach that prioritizes transparency and accountability. Moreover, while AI can automate many aspects of marketing, the human touch remains essential. Authenticity, empathy and human connection are qualities that cannot be replicated by machines and are crucial to building meaningful relationships with customers.
The Future of AI in Marketing
As we look to the future, the evolution of AI in marketing shows no signs of slowing down. It is crucial to remember that AI is a tool and that the human touch is essential. The success of AI in marketing hinges not only on technological ability but also on human ingenuity and creativity. By embracing AI, professionals can unlock new opportunities and shape the future of marketing in 2024 and beyond.
Since the pandemic struck the US, the labor force is still struggling four years later. Many companies are not hiring, some are leaning towards a virtually centered workplace, thus sending people in different directions in their career paths. Many high schoolers are faced with the question of college. In the past, college seemed like the “be all” or “end all” decision, as to who can get in where, who has the best SAT/ACT scores, who ends up at the most prestigious college, and more. But in recent years while these questions have not entirely disappeared, one big question pops up. Do you want to go into college or the trades? Gen Z has in recent light been choosing the trades. Many are seeing the upside of going right into the trades, versus building up a tremendous amount of debt that has haunted many people, 10 to 20 years out of college. In this blog, let’s look at why many Gen Zer’s are choosing the trades over college.
Differences in Outcomes: Trade School vs. College
Before we truly dive into why Gen Z is moving more towards a career in the trades versus going into the traditional route of college, let’s look at the basic notions of what each entail. According to The Best Schools, trade schools offer a condensed program, that takes a shorter amount of time to complete, unlike college programs. This allows the student to get into the workforce faster, and to start earning money and the experience the specific job, sooner than college students would. In trade schools, students earn the opportunity to go out onto a worksite with a mentor, in order to get a feel for what the job is actually like and get hands-on experience.
For college students, instead of going out onto a worksite to immerse themselves in a job, they learn about it via lectures in a traditional classroom setting. They also go through years of schooling (six or more years if they choose to add on secondary education), until they get out into an actual job (excluding internships). Due to the trades gaining more popularity as a future source of career, there is a need for parents and teachers to encourage this career option. The idea of being able to take pride in your work, and helping people can be a satisfying feeling at the end of the day. With the hard work of it all not being ignored, you are helping people in the end of it.
Rise in AI
One of many reasons why Gen Z is beginning to gravitate more towards the trades rather than college is due to the rise in AI. According to The Wall Street Journal, AI is beginning to change many career options for those who are in jobs that can be done by a computer system. Therefore, the demand for humans is not as high as it once was in the past. At the same time, the demand for electricians, plumbers and HVAC techs has risen, since AI is not able to perform the many tasks that tradespeople perform. According to the Bureau of Labor Statistics, the average age of a tradesman is 55 years old. Due to this, more tradesmen will start to retire as Gen Zer’s begin entering into the workforce. Overall, there will continue to be an extreme need for all types of tradesmen.
Debt Avoidance
Another reason why working within the trades is becoming more appealing is being debt free. According to NPR, those who have gone into the trades tend to be at an advantage compared to their peers from a debt perspective. Those who come out of college tend to have as much as six-figures worth of debt, but those who decide to enter into the trades avoid debt and enter the workforce with a high-paying job. With a current demand for wind turbine installers, the median salary for this type of trade worker is approximately $100,000. This allows young people to enter into the work world debt-free with a high paying job and the potential to purchase a house at an early age, thus jumpstarting their lives. In addition, blue collar jobs were found to have offered better job security compared to white collar jobs, thus the less money you have to pour into paying for health care, dental insurance, etc.
Hefty Price Tags
Adding onto the monetary aspect, another reason trade school is looking like a better option is due to how expensive college has gotten in recent years. According to Labor Finders, the average cost of a trade school is a little over $10,000 for yearly tuition, while earning for work at the same time. On the other hand, a public college has a median cost of $23,603 and a private college has a median cost of $42,162. The hefty cost of going to a private college versus a trade school, when the plumber and accountant can end up with the same salary is something to consider.
The Toolbelt Generation is upon us and is coming in as hot as welding a pipe. Even though we are going through a shortage currently in the trades, we are seeing more people moving towards working within the trades. From that, we might see the gap close soon. The facts behind the notion of leaving the idea of college in the past and accepting the new generation of tradespeople is something interesting to dissect.
Following is a guest post from our friends over at Long & Short of It, masters of ideation, customer insights and market research. They like to say they “dig and find lots of data and then turn it into actionable insights.” Following is their guest post.
There’s always been a sort of pendulum that companies go through with their marketing between a focus on brand vs. product-based marketing. Both have an important role and require completely different approaches and expertise to do them well. Each company will have their unique level of investment between the two and that will change over time. It’s a normal requirement to balance short-term revenue goals with long-term brand sustainability and the necessity to continuously innovate to stay relevant in a rapidly evolving market. However for brand marketing, there also comes a time when it needs to be refreshed or even completely updated.
But how do you know what and when it’s time?
Whether you call it repositioning, refreshing, or a rebrand, all of which may or may not include a design update, if it’s been more than several years, it’s time to take a look. The fact is that your target audience, competition, and the market landscape is constantly changing. If you are standing still with the same brand voice, positioning, messaging, appearance or customer experience, then the world is moving past you. The need to stay modern, relevant, and agile never stops.
Beyond simply time, some signs that your company may need to rebrand include flat or declining sales, stagnant marketing metrics, competitors that are taking larger market share or growing faster than your company, or realizing your messaging is not saying anything new that is relevant and distinguishing. A simple logo or design change won’t do the trick. Read more about why your logo is not your brand here: https://www.lasoi.com/points-of-view/2018/4/29/your-brand-is-more-than-your-logo
What does rebranding entail?
Rebrands vary widely in approach, effectiveness, and ultimately cost. Established brands must modernize without losing their identity. Reaching a new market or target audience requires a better understanding of the target audience and crafting new messaging along with rethinking the tactical marketing approach. However, this can be tricky because you never want to erode the core essence of your brand and alienate loyal advocates of your brand.
So, what is a company to do?
It starts with assessing where your brand stands today and the perceptions of your brand vs. your brand aspirations. It’s basically an audit, or in simpler terms, a reality check on the current situation. The good thing about starting with insights is that it will reveal areas of improvement, potentially discover new opportunities, and most importantly, help determine if the brand just needs some updating vs. a larger rebrand effort. Most fall into the former category.
Once the scope is determined, the next step is to dig deeper by gathering more insights from customers, the market, and perhaps an even deeper dive into your company than the initial audit. These will serve as the basis for defining the brand and messaging, and also determining any potential changes to the visual identity and marketing plans (both brand and performance based). One other critical item to keep in mind is that once the brand work has been done (let’s call it the plan) – it must be activated. Otherwise like many other efforts, it will just be a document and wasted money. The depth and potential cost of implementing the changes can vary widely and are important to discuss and understand prior to beginning the brand work.
How can success or improvement be measured?
There are a number of ways to measure how effective your branding efforts are paying off. Though you can’t directly attribute only brand marketing directly to sales, that is obviously a strong indication things are going in the right direction. Other ways to measure effectiveness include a variety of qualitative and quantitative methodologies.
One in particular that comes up is fielding a brand awareness and perception study. This can stem from a need, though often more of a desire, to have metrics associated with their branding to get some numbers behind the investment. That typically takes the form of a before and after quantitative brand awareness and perception study. We often advise against this unless it is absolutely necessary. A company must have a clear plan on what to do with the data, be committed to both the pre and post study (which should be at least a year after the rebrand is implemented), and have the money – it’s expensive. These studies are generally reserved for larger companies where the rebranding will result in far reaching downstream strategic and tactical changes based on the results of the insights. And, important for communicating to stakeholders the result of the overall investment.
Regardless of the type of branding effort required, if it’s been a few years, are experiencing flat or declining performance metrics, or it is simply clear that your company or products are losing relevance, it’s time to assess, gather your insights, and determine the best path forward.
Recently, Matt Sonnhalter, Vision Architect and President at Sonnhalter, discussed our 15th Annual Tool Drive on the “And So It Flows” podcast. Hosted by PM Editor-In-Chief, Nicole Krawcke, Matt tells all of the ins-and-outs of what our Tool Drive encompasses. They converse about how the Tool Drive started with Habitat for Humanity, why we decided to implement it as a crucial part of who we are, our milestones thus far, and more!
Check out this podcast to hear more about our Annual Tool Drive and visit our website to read more about this month-long event.
This summer, I had the pleasure of being Sonnhalter’s PR Intern. I can still remember the whole process of vying for this internship a couple of months ago. Throughout the rounds of interviews that I went through and then finally receiving the email confirming that I had landed the role, I was ecstatic knowing that I had been chosen. As my internship is coming to an end, I’d like to recap how high my expectations were before beginning and how it most definitely has followed through.
Throughout my time here, I was exposed to different writing styles that I wasn’t as well-versed in when I began. I was used to a narrative way of writing and had barely tampered with the ways of professional writing, such as news or press releases. Quickly, I learned the golden rule of “short and sweet” and how the implementation of this is imperative in news and PR writing.
Another aspect of my internship that taught me a lot about the PR, marketing and advertising industry would be generating graphics for our various clients (Wright, NIBCO, PHCC CONNECT, etc). While attending John Carroll University, I currently serve on the board of two different clubs and create content for their social media profiles. Before my internship at Sonnhalter, I had toyed around with Canva but only on a minor level. Now, as my internship is approaching its end, the Sonnhalter team has taught me a great amount of knowledge about how to use Canva while utilizing a brand’s coloring, font and logo. This skill, amongst many that I’ve learned while being here, will be forever useful for future endeavors, especially with the continued rise of social media.
Following previously from talking about writing styles, one other way of writing that I learned how to do well throughout this internship would be blog writing. For blog writing, it does incorporate a more narrative style of writing, but it still insists the notion of “short and sweet.” While at Sonnhalter, I have written many insightful blogs on a various amount of topics, ranging from biographical to educational to technological. Be sure to check out all of our blogs written on our website.
One of the major factors in working at an agency is to actually face the clients that you are working with. Throughout my internship, I’ve been given the opportunity to actually visit the places that I am writing about. Babcox Media and Wright Tool Company, both located in Ohio, were happy to give me a look into how each of their companies function on a day-to-day basis. Both were great to visit, and it was nice to actually see these companies, versus just typing about them. For our Annual Tool Drive as well, I was able to visit each manufacturer’s site to see how they function, while dropping off each donation box. It was a beneficial experience since I had never really been exposed to any trade workplace before.
As an overall, I can confidently say that I have gained and learned so much from being apart of the Sonnhalter team for the 2024 summer. The insightful information that was taught to me about all of the ins and outs of the PR, marketing and advertising industry, especially in a niche industry such as the trades, will be valuable information that I’m able to bring with me anywhere I go and end up.
In today’s digital age, where social media platforms dominate, the role of press releases might seem outdated. However, press releases remain a powerful tool for businesses to communicate with their audience and the media. In this blog, we will tell you why your company should continue to write press releases in 2024.
Credibility
Press releases contribute to your credibility and establish your company as a trustworthy source of information. When crafted well, they provide media outlets with accurate information about your company’s products, achievements and milestones. A well-written press release ensures that your messaging is clear and that your customers can learn more about your company. Regularly issuing press releases helps to build and maintain your company’s brand awareness. By highlighting your achievements and innovations, press releases reinforce your brand’s messaging.
Media Relations and Coverage
Press releases are an effective way to get media attention and secure coverage. Editors often rely on press releases as primary sources of information for news stories and features. By consistently issuing press releases, you can build relationships with editors and increase the likelihood of your company being featured in relevant publications, both online and in print.
Messaging
Press releases allow you to control the narrative and messaging surrounding important announcements and events. Unlike social media posts or blog articles that can be easily misinterpreted, press releases provide a structured format to convey key messaging. This ensures that your company’s message is communicated accurately and consistently to your target audience.
Long-term Value
Press releases serve as a record of your company’s journey and milestones. They can be archived on your website’s press section or a digital newsroom, providing customers with insights into your company’s history over time. This value not only preserves your company’s history but also serves as a resource for editors and customers seeking information about your business.
Despite the evolving digital landscape, press releases remain an effective tool for communications and media relations. By leveraging press releases, your company can enhance its credibility, visibility and reputation in 2024. If you’re not already, use press releases as part of your communication strategy to reach your audience more effectively.
In today’s digital landscape, content is crucial. From social media to blogs, podcasts to videos, businesses have an array of platforms at their disposal to engage with audiences and share their message. However, creating fresh, original content for each platform can be time-consuming. This is where the strategy of repurposing content across platforms comes in, enabling organizations to maximize reach, impact and content creation. Let’s explore why repurposing content across platforms is a great strategy for success in the digital age.
Reach
One of the primary benefits of repurposing content is its ability to extend your reach across multiple channels. By adapting a single piece of content for various platforms—such as turning a blog post into a series of social media posts or a video—you can reach audiences where they are most active and engaged. Whether it’s LinkedIn, Instagram, YouTube or TikTok, repurposing content allows you to meet your audience on their preferred platforms, increasing visibility and driving traffic back to your website.
Optimize for Different Audiences
Different platforms cater to different audiences and consumption habits. What resonates on Instagram may not perform as well on LinkedIn, and vice versa. By repurposing content across platforms, you can tailor your message to fit the unique preferences for each audience. For example, you might condense a long-form blog post into social media posts or produce engaging videos for YouTube. By optimizing content for different formats and platforms, you can maximize engagement and resonate with your audiences.
Amplify Your Message
Repetition is key to effective communication. By repurposing content across platforms, you amplify your message and reinforce key themes and ideas. A social post about a new product launch can be followed up with an in-depth blog post and a behind-the-scenes video. Each piece of content builds upon the others, creating a cohesive narrative and reinforcing your brand. Repetition increases the likelihood that your audience will engage with and remember your content, leading to greater brand awareness and recognition over time.
Save Time and Resources
Creating high-quality content takes time, effort and resources. By repurposing existing content, you can maximize your value and save time in the content creation process. Rather than starting from scratch each time, repurposing allows you to leverage existing content and adapt them for different platforms and audiences. This ensures consistency in messaging and branding across channels and makes the content creation process more efficient.
Improve SEO
By repurposing content across platforms, you can improve your search visibility and drive organic traffic to your website or blog. Sharing snippets of content on social media with relevant keywords and hashtags can increase visibility and attract link clicks from users searching for related topics. By strategically repurposing content, you can enhance your SEO efforts and attract more qualified traffic to your website.
Repurposing content across platforms is a smart strategy for maximizing reach and optimizing resources. By adapting existing content for different audiences and channels, you can extend your reach and reinforce your brand. Embracing the power of repurposing can help you achieve your goals more efficiently and effectively in today’s digital landscape.
This past week, Sonnhalter’s president Matt Sonnhalter was featured on a podcast by Mechanical Hub, Appetite for Construction. Hosted by Tim Ward and John Mesenbrink, they had the honor to interview Matt on everything B2T, Sonnhalter’s Annual Tool Drive, our recent partnership with PHCC CONNECT and their upcoming CONNECT 2024 conference in Birmingham, Alabama, outstanding barbeque and of course Matt’s love of bourbon and whiskey!
Be sure to take a listen to Tim, John and the “Don Draper of B2T.”
Donate extra inventory, demo models, tools and building materials that are no longer needed, during the month of August in support of Habitat for Humanity.
CLEVELAND – July 2024 – Sonnhalter, a communications firm marketing to the professional tradesman in construction, industrial and MRO markets, will be hosting its Annual Tool Drive once again. This year marks its fifteenth year in partnering with Greater Cleveland Habitat for Humanity for this event. Since 2010, Sonnhalter has raised more than $517,000 worth of donations for this cause.
The Tool Drive runs Thursday, August 1 to Saturday, August 31. All businesses, organizations and manufacturers are encouraged to donate extra inventory, demo models, tools, building materials and monetary donations to the Sonnhalter Tool Drive. Donations benefit Cleveland Habitat’s mission of building homes and empowering families through safe and affordable home ownership.
“Over the past fifteen years, we’ve surpassed all expectations set back in 2010. I take great pride in our collective achievements driven by our commitment to supporting Habitat for Humanity,” said Matt Sonnhalter, vision architect at Sonnhalter. “Due to the immense generosity of clients and friends of the agency, we have been able to donate more than $517,000 to this great cause. Even though last year’s donation totals were unprecedented, we aim to raise even more this year!”
The Sonnhalter Tool Drive encourages those within the trade industry to look through their warehouses for extra inventory and overstocked tools or items that they would be willing to donate.
Greater Cleveland Habitat for Humanity has helped more than 300 Habitat homeowners, including over 1,000 children, have a safe and decent place to live. The donated items will be used for Habitat for Humanity projects or will be sold at one of the organization’s three ReStores, discount home improvement stores that serve Cuyahoga and Lorain Counties. Proceeds from ReStore sales are used to help Habitat build and rehabilitate homes for those in need.
Tools and materials can be shipped to Attn: Tool Drive, Sonnhalter, 1320 Sumner Ave., Suite 200, Cleveland, Ohio 44115. For information on how you can participate in the Sonnhalter Tool Drive, or to coordinate larger shipments, i.e., pallet size, please contact Rosemarie Ascherl-Lenhard from Sonnhalter at 216.242.0420 x130 or [email protected]. To make a monetary donation, please make checks payable to “Greater Cleveland Habitat for Humanity” and mail to Sonnhalter, 1320 Sumner Ave., Suite 200, Cleveland, Ohio 44115.
Established in 1976, Sonnhalter is the leading B2T marketing communications firm to companies that target professional tradesmen in construction, industrial and MRO markets. Sonnhalter is located in the historic Brownell Building in the heart of downtown Cleveland. Sonnhalter’s brand identity highlights its expertise in marketing to the professional tradesmen. Its tagline, “Not Afraid To Get Our Hands Dirty,” promotes the employees’ willingness to roll up their sleeves and dig deep into clients’ businesses, also, it refers to the market it targets: the tradesmen who work with – and dirty – their hands every day. Sonnhalter developed the acronym “B2T,” which stands for “business-to-tradesmen” to capture the essence of its specialty. For more information, visit the company website at Sonnhalter.com.
About Greater Cleveland Habitat for Humanity Greater Cleveland Habitat for Humanity engages people of all faiths to eliminate substandard housing. Cleveland Habitat was founded as a 501(c)(3) nonprofit organization in 1987. Since then, Cleveland Habitat has brought together community members, volunteers and sponsor groups to help more than 300 Habitat homeowners, including more than 1,000 children, have a safe and decent place to live. For more information on Greater Cleveland Habitat for Humanity, visit: https://www.clevelandhabitat.org/.
In this guest post from our friends at Long & Short of It, they are dissecting the notion of your brand holding a certain identity that is different from most. They talk about six different reasons as to why your company should institute brand differentiation. I believe that they have a point to this, due to the fact that if your brand is the same as others, or is holding the same tendencies, you’ll end up blending in versus sticking out. Click here to read more from Long & Short of It. This guest blog follows below:
. . .especially in financial services.
Pretty much whatever you make, sell, provide can be copied. It may or may not be better. So why do your customers stick with you instead of jumping to the next best or cheaper version? It comes down to differentiation and brand loyalty.
Water for example. Who knew we needed Liquid Death? It’s water. In a can. But they tapped into (sorry for the pun – not really), the power of branding. Product differentiation is tough, but your brand is and always will be unique if you nurture it. Leverage that.
Let’s try something a bit more complicated like banking. In the world of banking, standing out from the competition can be challenging. With countless banks offering similar services, finding ways to differentiate yourself is crucial for success. Here are some strategies to set your bank apart:
Provide Exceptional Customer Service In an industry where customer trust is paramount, providing exceptional service is a powerful differentiator. And it must be exceptional. Good or even great customer service is not enough – this is now a table stake. Provide your team with the training, support, and flexibility to develop meaningful relationships with your clients.
Specialize in Niche Markets Instead of trying to appeal to everyone, focus on serving specific niche markets. Most banks provide very similar products to a wide variety of customers. To compete, most banks need to do that, but to differentiate your institution, find those one or two things that you can do better than anyone else. It could be a product or service such as treasury management or a segment such as students or small businesses. Tailoring your services to meet the unique needs of a niche market can help you attract loyal customers.
Offer Innovative Products and Services Stay ahead of the competition by offering innovative products and services that address emerging customer needs. Whether it’s introducing new digital banking features, launching a rewards program, or partnering with fintech companies to offer cutting-edge financial solutions, or simply helping them understanding if bitcoin is right for their portfolio. Innovation can help you attract and retain customers.
Focus on Transparency and Trust Building trust with your customers is essential in banking. You would think that this is a given for any financial services company. But I think it’s being ignored to the detriment of many banks and for those few who don’t take it for granted, it can truly help them differentiate. A Gallup survey on trust showed that only 26% of the U.S. would say they have a great deal/quite a lot of trust in banks. Small businesses were at the top at 65% and Congress was at the bottom at 8%. Shocker. Be transparent about your fees, terms, and policies, and strive to maintain open and honest communication with your customers. Don’t just assume your clients trust you. Actively develop and implement strategies on what your bank is doing to earn that trust every day.
Cultivate a Strong Brand Identity A strong brand identity can help differentiate your bank from competitors and attract customers who resonate with your values and vision. Invest in branding initiatives that showcase your bank’s unique personality and highlight what sets you apart from others in the industry. Are your mission and vision statements truly unique or can you slap another bank’s name on them, and they would still work? If so, that’s an issue.
More importantly, what is your bank doing to ensure those statements are vibrantly followed through everything you do from hiring, servicing, and developing products? It’s the foundation of your culture. Does your bank truly care about its brand? Communicate it? Apply it consistently? Whether it’s through your policies, marketing campaigns, or community involvement, consistency in branding can help reinforce your bank’s identity and attract loyal customers.
Whether you are in the competitive landscape of banking, a small business, or quite frankly any industry, differentiation is key to success. By providing exceptional customer service, specializing, being innovative, focusing on transparency and trust, and cultivating a strong brand identity, you can set your bank or business apart from the competition and position yourself for long-term success.
CLEVELAND – June 2024 – Sonnhalter, a communications firm marketing to the professional tradesman in the construction, industrial and MRO markets, announces the Plumbing-Heating-Cooling Contractors—National Association (PHCC) as one of its newest clients and will be assisting with promoting the organization’s annual conference: CONNECT 2024.
Formed in 1883, PHCC provides education and training to over 3,500 plumbing and HVACR businesses and 65,000 technicians. PHCC offers its members access to a wide range of services to increase their professionalism, grow their business and improve profitability.
“We are proud to support PHCC with CONNECT 2024 to help build lasting relationships and continue to spread awareness about the plumbing and HVACR industry,” said Matt Sonnhalter, vision architect at Sonnhalter. “We look forward to working together to enhance the CONNECT experience and make it successful for all attendees.”
“We are excited to work with Sonnhalter and leverage their extensive knowledge of the industry to introduce the reimagined CONNECT conference,” said Cindy Sheridan, PHCC chief executive officer. “At PHCC, we value forming professional relationships and providing education, and with Sonnhalter’s assistance, we can continue to promote these values.”
Sonnhalter is assisting PHCC’s overall marketing strategy and branding efforts for CONNECT 2024, including its creative, earned media, social media and influencer relations. The event will be held October 7-10 in Birmingham, Alabama. www.phccweb.org/connect.
About Sonnhalter
Established in 1976, Sonnhalter is the leading B2T marketing communications firm to companies that target professional tradesmen in construction, industrial and MRO markets. Sonnhalter is located in the historic Brownell Building in the heart of downtown Cleveland. Sonnhalter’s brand identity highlights its expertise in marketing to the professional tradesmen. Its tagline, “Not Afraid To Get Our Hands Dirty,” promotes the employees’ willingness to roll up their sleeves and dig deep into clients’ businesses, also, it refers to the market it targets: the tradesmen who work with – and dirty – their hands every day. Sonnhalter developed the acronym “B2T,” which stands for “business-to-tradesmen” to capture the essence of its specialty. For more information, visit the company website at Sonnhalter.com.
About PHCC
The PHCC National Association, formed in 1883, provides legislative advocacy, education and training to approximately 3,500 plumbing and HVACR businesses and 65,000 technicians. Members of PHCC have access to a wide variety of services designed to increase their professionalism, grow their business and improve profitability. For more information about PHCC, visit phccweb.org.
In this guest blog written by Catherine Williams, she compiles a glossary of terms and jargon commonly used in the field of manufacturing that might seem foreign to those who aren’t within the profession. When going into this field, it’s important to know these certain terms and names, so that you feel comfortable and confident in your knowledge and abilities. Click here to read more from the author and other blogs that have been written. See below for the guest blog:
Manufacturing offers career endless opportunities to individuals with any skillset or level. However, the language and tools commonly used in manufacturing can be intimidating and hard to understand for those who are just learning about the industry.
Compiled below is a manufacturing glossary of processes and tools that are commonly mentioned when describing industry jobs and the responsibilities of individuals who work in the field.
Check out our index of terms, and then learn in which role you might be most interested in applying them.
3D printing: A type of additive manufacturing in which a 3D part is constructed by a material being melted, cured and sintered. The most common types of 3D printing are FDM (Fused Deposition Modeling), where melted material is extruded, SLA (stereolithography), where liquid resin is cured using UV light, and SLS (Selective Laser Sintering), where a powder is sintered layer by layer.
Additive Manufacturing: A type of manufacturing in which the part is created by adding material as opposed to removing material. The most common example is 3D printing.
Arc Welding: A welding process that uses an electric arc to melt and join metals. This type of welding is commonly used for quick repairs of metal parts because it creates less sparks and smoke, while using higher heat.
Axis Milling: A cutting process in which the workpiece remains still while the cutting tool moves along the axes to mill the part. These machines can make everyday metal furniture to jet engine rotors for the aerospace industry.
Bellows: These pumps circulate air and are used in manufacturing to keep fires burning and workspaces and machinery clear of debris. Bellows can be found on the manufacturing floor blowing debris off machinery and speeding up combustion on an iron worker’s forge.
Brazing: Brazing is joining two or more metal pieces together with a metal that has a lower melting point, so you can attach the workpieces without melting them. This method is often used when the product’s base metals are too difficult to melt precisely.
CAD: Stands for Computer-Aided-Design and refers to the use of a wide range of computer-based tools. that assist engineers, architects and other design professionals in their projects.
CNC: CNC = Computer Numerical Control. This term is often used to refer to a machine that is controlled by a computer instead of manually. CNC machines are useful when producing large quantities of a product to ensure its exact specifications.
Die: A specialized machine tool used in manufacturing industries to cut and/or form material to a desired shape or profile. Die machines are generally customized for each product that they are used to produce.
EDM: Electrical Discharge Machinery (EDM) is a metal fabrication process where metal is shaped by electrical charges. This method of metal forming is most commonly used when working with heavy, dense metals and is extremely precise.
Flame-Cutting: A method of cutting in which the appropriate part if the material to be cut is risen to ignition temperature, using an oxy-fuel gas flame. This process is most commonly used to separate or shape steel components.
Forge: A type of hearth used for heating metals. A forge is used to heat a piece of metal to a temperature at which it becomes easier to shape and the workpiece stops hardening.
Forging: a manufacturing process that shapes metal using localized compressive forces. The blows are usually delivered with a hammer or die.
Lathe: A machining tool used primarily for shaping metal or wood. The lathe rotates the workpiece around a stationary cutting tool until the piece is the proper shape. Lathes are mainly used to remove unwanted parts of the workpiece, leaving behind a specifically and cleanly shaped product.
Machining: A process in which a material is cut to a desired final shape and size by a controlled removal process. There are several machines that carry out this process, and it can be done with almost any type of material including metals, plastics, and wood.
OEM: Stands for Original Equipment Manufacturer and refers to a company who produces components in the product of another company, which then sells the finished product to consumers. Most Northeast Ohio manufacturers are OEMs.
Shearing: Cutting any material to the required specifications. Shearing is used in almost every department of manufacturing, and several machines are used specifically for shearing.
Subtractive Manufacturing: The most common type of manufacturing in which material is removed from a part to make it (examples include drilling, milling, cutting and sanding)
Stamping: Also referred to as pressing, stamping involves placing flat sheets of material into a stamping press where a tool and die surface form and cut the material into the desired shape. Stamping is used to create countless products but is most commonly used to shape metal. Punching, blanking, bending, coining, embossing and flagging are all stamping techniques used to shape materials.
Soldering: A way to join two or more metal pieces using a type of metal that melts at low temperatures. Different from brazing, soldering uses lower flame temperatures to join pieces of metal together. It is most commonly seen in electronics and plumbing.
Threading: The process of creating a screw thread, either by cutting away at the material to create grooves or adding threads onto the material via 3-D printing.
In the world of trades – from construction and manufacturing to plumbing and electrical work – safety isn’t just a priority, but a necessity. That’s why National Safety Month holds special significance for those who work with their hands, often in high-risk environments where hazards prosper. In this blog, we’ll delve into why National Safety Month is essential for tradespeople and promoting safety on the job site.
Safety
In the trades, safety is a core value that guides every aspect of their work. National Safety Month provides an opportunity to evaluate your safety efforts and create a safer work environment. By prioritizing safety, we not only can protect ourselves from harm but also uphold the well-being of our teams and the integrity of our industry.
Identifying Hazards
On job sites, hazards can be around every corner – from exposed wires and heavy machinery to slippery surfaces and dangerous heights. During National Safety Month, tradespeople should take the time to identify potential hazards and implement measures to minimize risks. This may include conducting regular safety inspections, providing appropriate protective equipment and implementing safety protocols and procedures.
Training and Education
Knowledge is power when it comes to safety in the trades. National Safety Month is an opportunity to invest in training and education. Attend safety seminars, participate in hands-on training sessions and stay up-to-date on industry best practices and regulations to ensure safety on the job. By arming yourself with knowledge and skills, you can better protect tradespeople from accidents and injuries on the job.
Promoting Safety
Safety is everyone’s responsibility on the job site, from seasoned professionals to apprentices just starting their careers. During National Safety Month, tradespeople should strive to promote a culture of safety where every team member feels empowered to speak up about safety concerns and take proactive measures to prevent accidents.
Embracing Technology and Innovation
Today, innovations are transforming safety practices in the trades. Tradespeople have access to a wide range of tools and technologies that can enhance safety on the job site. During National Safety Month, consider exploring new technologies and innovations that can help you work smarter, safer and more efficiently.
National Safety Month is a time for tradespeople to reaffirm their commitment to safety, invest in training and education, promote a culture of safety, and embrace new technologies. By prioritizing safety in all aspects of work, we can create safer job sites, reduce accidents and injuries and build a brighter future for the trades. So, let’s celebrate National Safety Month by rededicating ourselves to the principles of safety and working together to build a safer tomorrow.
My name is Sofia Zipparo, and I am currently going into my senior year at John Carroll University. I am majoring in communications with a concentration in integrated marketing, as well as completing a minor in business. I currently hold two board positions in two different clubs on campus. The first club is the JCU Finance and Wealth Management Association, where I have been serving as secretary for two consecutive years. The second club is the JCU Boler Consulting Club, where I have been serving as the vice president of marketing communications for two consecutive years as well. I was also inducted this past fall into Lambda Pi Eta, The National Communication Association Honors Society.
Since the spring semester of my freshman year, I’ve been working in the John Carroll University Payroll Department within the Accounts Payable department. While being at John Carroll for the past three years, I can confidently say that I have been gifted the ability to make the most of my academic journey. Aside from all of that, I enjoy exploring the Cleveland food and entertainment scene, and overall enjoying the last college year that I have left.
I am originally from Sewickley, Pennsylvania, a small town about 25 minutes northwest from downtown Pittsburgh. While growing up, I was heavily involved within the restaurant scene, as my family owns an Italian-American restaurant; 424 Walnut. While growing up with two older sisters, we were surely utilized by our parents, teaching us the true definition of what a strong work ethic is, especially with an Italian influence; as my father is 100 percent Italian. In addition, I have learned to appreciate the core values of long hours and hard work. From growing up in such an environment, I proudly carry and implement these attributes along with everything I do, especially with starting this internship role.
As the PR intern for this summer, I am anticipating learning all of the ins and outs of the PR world, and becoming well-versed in the real-world experience that Sonnhalter offers its employees. The Sonnhalter team has evidently shown that they aren’t afraid to get their hands dirty and help their fellow employees in any way they can. This includes being given the chance to build my portfolio and showing my potential as a creative asset within this industry. Building my portfolio with blog posts, press release projects for varying brands, social media brand marketing and much more, is an experience that I look forward to, and am grateful for being gifted. I believe that Sonnhalter will be able to prepare me very much, and I am excited to venture down this road with them.
Italian heritage emphasizes the true meaning of joining a family and becoming one with a team. At Sonnhalter, I look forward to becoming a part of this family.
In the dynamic world of social media, timing plays a pivotal role in the success of your posts. Whether you’re a business looking to engage customers or an individual aiming to grow your online presence, understanding when to post can make a significant difference in reaching your audience. While there’s no one solution, there are some general principles and strategies that can help you optimize your posting schedule across various platforms.
Know Your Audience
Before diving into posting times, take the time to understand your audience demographics and behavior. Does your audience work late and probably not on their phones until 5PM, or professionals who check social media during lunch breaks? Tailor your posting schedule to align with when your audience is most likely to be online.
Experiment and Analyze
Don’t be afraid to experiment with different posting times and content formats. Using analytics tools can help track the performance of your content and identify times that perform the best. Keep an eye on metrics such as likes, shares, and comments to see the effectiveness of your timing strategy.
Be Flexible
Social media trends and user behavior can change rapidly, so it’s essential to stay flexible in your approach. Keep an eye on industry trends, platform updates and changes in audience behavior, and be prepared to adjust your posting schedule as needed to stay relevant and maximize engagement.
Quality Over Quantity
While consistency is important, it’s equally crucial to prioritize the quality of your content over the frequency of your posts. Focus on creating valuable, engaging content that connects with your audience. Quality content can naturally attract more attention and engagement, regardless of the time it’s posted.
By understanding your audience, experimenting with different posting times and staying adaptable in your approach, you can optimize your posting schedule to maximize engagement and achieve your goals. Remember, there’s not one solution for everyone, so don’t be afraid to tweak your strategy based on data and feedback.
When you put hundreds of marketing professionals together, what do you get? Content Entrepreneur Expo (CEX)!CEX is the in-person event for serious content creators interested in building and growing their content-first businesses.
Throughout the two days of CEX, the conference was filled with education on topics from AI, understanding your audience and the digital landscape. This was my first ever CEX, and the conference was a learning experience. Even though I’m not a content creator, the information is still valuable to our field of study and recognizing trends that we might want to participate in. In this blog post, I’m going to recap some of the knowledge I learned from CEX and how it affects the future of marketing.
AI
The big takeaway from the conference was AI! Almost all the speakers mentioned AI in some capacity. From all the speeches, AI took center stage, emphasizing its transformative impact on marketing strategies. AI has truly expanded over the last couple of years and now has many sites where you can get help with writing, video editing, podcasting and more. AI is no longer a distant concept but a substantial force reshaping the marketing world. AI can empower marketers to tailor their strategies for their audience and can drive growth and engagement. I thought it was very interesting to learn how we can have a relationship with AI to benefit our businesses and streamline our work. Since AI has truly grown over the last year, I’m sure we will see even more advancements by the end of the year.
Audience
Connecting with your audience in 2024 is crucial to driving results and building a strong relationship. In 2024, adapting to your audience needs is important in achieving your goals and gaining a platform. One of the key takeaways we learned was using an audience first mindset. This mindset focuses on building your strategy around your audience while leveraging key insights and metrics. Using this strategy can increase your added value and help you build trust with your audience instead of focusing on receiving attention.
Growing your Brand
Understanding where your brand is headed and the vision you’re trying to communicate is vital in creating goals to help grow your brand. First, look at all the platforms that your audience is on and how your brand can reach them. AI and connecting with your audience like I’ve mentioned before are two ways that can help grow your brand. At CEX, I learned that businesses for tomorrow are being built today, so we need to optimize our content. One way to optimize your content is using the repurposing pipeline. With all the different platforms like Instagram, YouTube Shorts, LinkedIn and more, it’s important to repurpose your content to fit on every platform. Your audience could be different on each of these platforms, so getting the message out about your brand is important.
Attending CEX was a fun experience that exceeded my expectations. Despite not being a content creator myself, the knowledge shared at the event was valuable for understanding the evolving landscape of marketing. From how the role of AI is revolutionizing marketing strategies to audience centered approaches and growing your brand. I’m excited to take what I learned from the conference and apply them within my work.
Following is a guest post from our friends over at Long & Short of It, masters of ideation, customer insights and market research. They like to say they “dig and find lots of data and then turn it into actionable insights.” Following is their guest post.
A well-crafted strategic plan is the roadmap that guides your organization from its current state to its desired future. But how do you ensure your plan is robust, actionable, and aligned with your vision? The key lies in a skillfully executed strategic planning session or series of sessions.
Whether you’re developing a new plan or refreshing an existing one, these sessions provide a structured framework for bringing diverse perspectives together, fostering open dialogue, and creating a shared understanding of your organization’s objectives, strategies, and tactics.
Bringing in someone outside the organization to facilitate allows everyone to participate and it ensures the sessions run smoothly, on time, and accomplish the goal of creating a plan. No side tracking here.
Whether you bring in someone or go it alone, here’s a step-by-step guide to mastering the art of strategic planning:
1. Define Your Objective
Begin by clearly articulating what you want to achieve. Is it increasing market share, launching a new product line, or expanding into untapped territories? This objective will serve as the North Star, guiding every subsequent discussion and decision.
2. Gather Insights
Make sure the team has a deep understanding of the organization’s current state. This may involve analyzing financial performance, studying customer data, and evaluating the competitive landscape. These insights will inform the strategies and tactics.
3. Develop Strategies
With your objective and insights in hand, it’s time to map out your strategies – the “how” of achieving your goal. Craft broad yet clear strategies, each with a line of sight to the desired outcome.
4. Break It Down Into Tactics
Once your strategies are defined, break them down into actionable tactics. These are the tangible steps that will bring your plan to life, complete with assigned owners, timelines, and measurable key performance indicators (KPIs).
5. Align and Commit
Throughout the sessions, ensure everyone is on the same page, addressing any misalignments or concerns. By the end, your team should be fully committed to the plan, with a shared understanding of their roles and responsibilities.
6. Plan for Execution
But the plan isn’t complete without a clear plan for execution. Establish regular check-ins, accountability measures, and a process for monitoring progress and making necessary adjustments.
The true value of these strategic planning sessions lies in their ability to bring diverse perspectives together, foster open dialogue, and create a sense of ownership and buy-in from everyone involved.
So, gather your team, roll up your sleeves, and contact us to facilitate this transformative journey. With a well-crafted strategic plan in hand, you’ll be equipped to navigate challenges, seize opportunities, and propel your organization towards its vision of success. Let’s do this!
In the fast-paced world of social media, staying organized and strategic is crucial for success. With countless platforms to manage, diverse content to create, and an ever-changing digital landscape to navigate, it’s easy to feel overwhelmed without a clear plan in place. A content calendar helps your content creation process, maximizing efficiency and driving results. In this blog, we’ll explore why you should create a content calendar and how it can benefit your business.
Consistency
One of the most significant benefits of a social media calendar is that it helps you maintain consistency in your posting schedule. By mapping out your content in advance, you can plan out the type of content you’ll be posting to keep your audience engaged. Consistent posting helps you stay on top for your brand and plan for future posts.
Strategic Planning and Alignment
A content calendar enables you to take a strategic approach to your content by planning out product posts, holidays and messaging in advance. By aligning your social media efforts with your overall goals, you can ensure that your content supports your objectives and drives results. Additionally, having a visual overview of your content calendar allows you to identify gaps, overlaps and opportunities for optimization.
Efficiency and Time Management
Creating a social media calendar allows you to optimize your time more effectively. By having an idea of what you’re posting each month, you can work more efficiently and avoid last-minute scrambling. This will free up valuable time needed and allows you to focus on other aspects of your business.
Adaptability and Flexibility
While a social media calendar provides structure and guidance, it also allows for flexibility and adaptability in response to audience feedback or product delays. Having a planned content calendar doesn’t mean you’re locked into the schedule or unable to pivot when necessary. Instead, it provides a framework that allows you to adjust and iterate based on changing circumstances, ensuring that your content remains relevant and responsive to your audience’s needs and interests.
Improved Collaboration and Communication
For teams or individuals working collaboratively on social media content, a calendar serves as a central hub for planning coordination and communication. By sharing a common calendar, team members can stay aligned on upcoming initiatives, track progress and collaborate more effectively. This fosters a sense of accountability, transparency and teamwork, leading to smoother execution and better outcomes.
Creating a content calendar is a smart investment of time and can benefit your overall goals. From maintaining consistency and strategic planning to improving efficiency and collaboration, a well-crafted calendar can be a game-changer for your social media efforts. So, if you haven’t already, it’s time to start planning and organizing a well-executed social media calendar.
In today’s digital age, where attention spans are shorter than ever and competition is fierce, companies must continually seek innovative ways to connect with their audience. YouTube is an online video platform and a powerhouse for content creators and businesses alike. In this blog, we’ll explore why companies should embrace YouTube in their marketing strategy and how harnessing the power of video can drive success.
Massive Reach and Global Audience
With over two billion logged-in monthly users, YouTube has a massive and diverse audience spanning the globe. By establishing a presence on YouTube, companies can tap into this vast audience pool and reach potential customers wherever they may be. Especially within the trades, where users are constantly searching for how-tos and information on products.
Engagement and Interaction
Unlike traditional forms of advertising, YouTube offers unparalleled opportunities for engagement and interaction with its audiences. Through likes, comments, shares and subscriptions, companies can foster meaningful connections with viewers, cultivate brand loyalty and spark conversations around their products or services. Additionally, features like live streaming enable real-time engagement, allowing companies to connect with their audience in more dynamic and authentic ways.
Visual Storytelling and Brand Building
Video is a powerful medium for storytelling, enabling companies to convey their brand message and values in a visually compelling way. Whether through product demonstrations, behind-the-scenes glimpses or customer testimonials, companies can leverage YouTube to build awareness, inform their customers and differentiate themselves from competitors.
SEO Benefits and Increased Visibility
As the second largest search engine in the world (after Google, its parent company), YouTube offers significant SEO benefits for companies looking to increase their online visibility. By optimizing video titles, descriptions, tags and thumbnails with relevant keywords, companies can improve their rankings in YouTube search results and attract more organic traffic to their channel.
YouTube represents a dynamic tool for companies looking to elevate their marketing efforts and connect with consumers in meaningful ways. By leveraging the platform’s massive reach, engagement opportunities, visual storytelling capabilities and SEO benefits, companies can expand their brand presence, drive sales, and build lasting relationships with their audience.
Did you know that “Hug a Plumber Day” takes place on April 25? Every year, this day is a reminder to celebrate plumbers as they typically don’t receive enough credit for their work.
From late-night emergencies to routine maintenance, these professionals handle it with dedication and expertise. From tackling over-flowing toilets to stubborn clogs, they spare us from inconvenience and frustration.
Without plumbers, our world wouldn’t be sanitary or operating. At Sonnhalter, we are thankful for the hard work and commitment that plumbers have. We’ve had the opportunity to see plumbers at work and have heard their stories. Plumbers do so much more than unclog drains and fix leaky faucets. It’s plumbers who install the miles of piping that make hot, cold and process water and gas utilities possible.
As we celebrate Hug a Plumber Day, let’s remember that our appreciation extends beyond a single day. Let’s strive to recognize and honor the vital role plumbers play in our lives. To all the plumbers out there–Thank you. Together we shower you with gratitude.
Understanding the importance of social media analytics is key to unlocking maximum success for your business. Every like, share and comment helps companies to leverage their content and gain valuable insights to their audience, content performance and overall strategy. In this blog, we will dive into social media analytics and why they’re crucial for maximizing impact and achieving your goals.
Understanding Your Audience
Social media analytics provide you with audience demographics and behaviors that can aid you in content creation. By knowing metrics such as age, gender, location and interests, you can have a deeper understanding of who your audience is and what resonates with them. This information will allow you to tailor your content to better meet their needs, increase engagement and build stronger relationships with your community.
Evaluating Content Performance
Analyzing your social media performance and engagement is essential to maximizing your content with your audience. By examining metrics such as shares, comments, link clicks and likes, you can identify trends and patterns in your content performance. For example, you can see when the best posting times are for your business and what type of content performs the best, like products, behind-the-scenes or company news. Knowing these insights will help you to refine your content strategy, focus on what works best and optimize future posts.
Monitoring Brand Awareness
Brand reputation is everything in 2024, and social media analytics allow you to monitor your brand awareness or also commonly called brand sentiment. You can track mentions, tagging and comments of what people are saying about your company or products. By listening to what people are saying about your brand online, you can address any issues or concerns in a timely manner and foster a positive brand image.
Making Strategic Decisions
Ultimately, social media analytics empower you to make informed strategic decisions that drive results. Adjusting your content strategy allows you to make confident decisions that are backed by real evidence. This approach to social media development ensures that your company is constantly improving and staying ahead of the curve of the ever-changing social media platforms.
In conclusion, social media analytics are not just numbers on a screen – they are powerful tools for driving growth, engagement and success. By leveraging analytics to understand your audience, evaluate content performance, monitor brand awareness and inform strategic decision-making, you can unlock the full potential of your social media presence and achieve your goals. So, don’t overlook the importance of social media analytics – dive in, explore, and let the data guide your journey to success.
Social media trends are always changing, especially year after year for B2B marketers. In a recent post from WTWH Media, they break down six social media trends that you need to know about for 2024. In this blog, we will be taking a look at each trend and why you might want to incorporate them into your 2024 strategy.
Trend One: SEO
SEO isn’t just for your website but can be used on your social media platforms as well. Google is always ranking and optimizing search results for users. Creating practical and helpful social media content can help to drive traffic to your account. Consider adding keywords to captions, descriptions and hashtags to your posts as leveraging SEO can lead to a 30-percent higher engagement rate.
Trend Two: Social Media Platforms
Over the years we’ve seen many social media platforms pop up, but this doesn’t mean your brand should join every social media app you see. When it comes to social media, brands should prioritize quality over quantity. Companies should focus their time and energy on platforms that resonate with their target audience.
Trend Three: AI
AI is here to stay in 2024! AI can help marketers brainstorm content ideas and provide support to save time while giving valuable insights. Several platforms have AI tools for marketers to use such as listening tools, AI-generated images, writing assistants and more! While AI can assist with ideas, marketers are still the brains and leaders when it comes to marketing.
Trend Four: Authenticity
While AI-generated content is spreading, it’s important to keep high-quality, human-led content at the top of your strategies. Right now, nonpromotional content is the number one type of content consumers don’t see enough of from companies. Think about the type of content you’re posting for your audience and think about what they might find valuable. Leaning into community engagement and nonpromotional content can build trust with your audience. Try showcasing employees, company events or even behind-the-scenes content to strengthen brand reputation.
Trend Five: Influencers
Influencers are for every company, especially within the trades! Many brands are having success with utilizing micro- and macro-influencers. When working with influencers, you can target your audience and showcase your products to them. Other influencers for your brand are your employees. Employees can provide trusted expert content and drive authentic engagement for your brand.
Trend Six: Video
The growth of video has skyrocketed, particularly short-form video content. This doesn’t mean you can’t use long-form video, and since social media keeps expanding their video length, we might see an increase in how long videos are. At the same time, the human attention span has shrunk to 8.25 seconds. If you’re not already, think about adding videos to your marketing mix for social media. Videos are a great way to capture the attention of your audience and provide valuable information they’re seeking.
If you’re not already using one of the ideas listed above in your 2024 plan, think about adding it! With the everchanging social media platforms, it’s important to stay on top of the game against your competitors. Check out the full article from WTWH Media to learn more.
Today we have a guest blog post on behalf of WIA (Welding Industries of Australia) on four trades that are crucial for the construction industry.
Whether you live in a small town or a large city, you rely on the construction industry to provide infrastructure. From large corporations to modest family households, the construction industry is responsible for creating buildings that shelter you. But while we may depend on this industry for many things, the industry itself relies on several specialized trades. Here are four of the trades that are vital to the field of construction.
1. Electricians
Reading at night, keeping cool in the summer, using computers at work or cooking a meal, there’s a seemingly endless list of day-to-day activities that are made possible by electricians. In our modern society, there’s no doubt that any building without electrical wiring would be virtually useless; the construction industry wouldn’t get very far without the skills of electricians. And while these tradespeople generally get paid well (U.S. News puts the average salary for electricians at around $55,000), there are certainly drawbacks to this profession. Aside from limited promotion opportunities and a lack of flexibility, electricians also face the very real risk of injury or death on a daily basis. According to Electrical Contractor magazine, 143 or so construction workers die due to electrocution each year, with about 34 percent of these individuals being electrical workers. It’s little wonder electricians experience above-average stress levels on the job.
2. Carpenters
Most of the wooden furniture you use, timber floors you walk on and wooden walls and beams that support the roof over your head are the handiwork of carpenters. When you consider that the majority of homes in the U.S. are constructed with timber frames, the importance of carpentry becomes even more obvious. With more than 1 million carpenters in the country and projections for this number to rapidly grow, this trade is clearly an important part of the construction industry. Fortunately, the decent working conditions and respectable average salary of about $48,000 should see this trade continue to flourish in the future.
3. Welders
Welders, often categorized together with cutters, solderers and brazers, are essentially the metal equivalent of carpenters. From manufacturing household appliances, to building race cars, there is a uniquely diverse range of projects that a skilled welder can find themselves working on. While less known than other trades, welding is an extremely valuable element of the construction industry.
Welders require thorough training and often need to earn credentials before landing their first job. Sometimes, they also have to invest in their own equipment from a specialist provider like WIA. These factors may contribute to the fact that welding is the only trade on this list that the Bureau of Labor Statistics has predicted a slower growth than the average for other occupations through 2028. According to this Forbes article, welding is one of the main fields in which an older average population of workers could lead to a shortage in the near future. This means that welding is not just a crucial trade for the construction industry, it’s also a worthwhile career path for young aspiring tradespeople.
4. Plumbers
Similar to electricians, plumbers are essential in the construction of any contemporary building. They also become vital tradespeople when you want to renovate a bathroom, decide to add an en suite to your home or have any toilet issues. The task of keeping our pipes and water systems functioning smoothly employs about 500,000 plumbers in the U.S., and this number is expected to grow much faster than the average profession this decade, according to the Bureau of Labor Statistics. This steady growth is likely due to the construction industry’s (and society’s) consistent demand for plumbing work, combined with the healthy average salary of around $53,000 and the job satisfaction that comes from regularly making a difference to the lives of other people.
There are many trades that form integral parts of the construction industry – these are just four of the most crucial ones. Reflecting on the important role these tradespeople play can help us appreciate and understand why pursuing a trade can be a lucrative and very fulfilling path.
Social media is a valuable source for brands to hear feedback from customers, listen to concerns and engage with their followers. As a brand you might feel that turning off comments can help to prevent negativity, keep the focus on your product, save money from having to monitor comments and feel exclusive. But turning comments off on social media or ads is a bad business practice that should be avoided. In this blog, we will break down why you should keep your comments on.
Opens Conversations
Social media is a great place to listen to your customers and have open conversations about your brand and/or products. It also allows customers to engage with other customers about the products. We’ve seen comments before where one negative comment leads to multiple positive comments from other customers touting them on why they love the products. Allowing these open conversations lets your customers engage with each other or provide product concerns that need to be addressed.
If a customer has a negative experience with your product or service, wouldn’t you want to know about it? Or if they have a question about how to use it, wouldn’t you want to help them? Turning off comments would only lead to upset customers and never provide insights into any problems within your business.
Creative Ideas
By having open conversations on social media, it can develop ideas that your business can implement. If you see negative comments about a specific product, you could write a blog or press release on the item to debunk these comments and spread awareness on the item. Additionally, social media comments could lead to creative ideas of what you could do at a tradeshow, whether it be fun booth ideas, giveaways or a trades influencer who wants to meet up and learn more about your brand.
How to Handle Negative Feedback
Now that we have discussed why keeping the comments on is beneficial for your brand, let’s discuss how to handle any negative comments you might receive.
Make sure to reply to their comments! Most times, negative comments are coming from a bad experience, so ask “can you please email or message us with more detailing regarding your issue.” This will show other customers that you’re being attentive and taking note of any problems customers might have. Also, remember everything on the internet is public for everyone, so not responding or leaving an aggressive comment towards your customer would reflect badly on the company.
Another alternative to turning off comments that you shouldn’t do is deleting or hiding comments. Hiding comments can weaken the trust between you and your followers and make you appear to be hiding something. Social media is meant to be conversational, so you should show your customers that you are receptive to both positive and negative feedback and want to encourage discussion. Check out our full blog post on “best practices for handling negative comments” to learn more.
Before you turn your comments off on social media or ads, think about the feedback you could be missing. Be open to having conversations with customers to see how you can improve any concerns that may need to be addressed.
Something big is coming to our city in Cleveland… It’s the solar eclipse!
On Monday, April 8, the Great American Eclipse will be taking place throughout the Midwest region of the USA. The path of totality lies within Cleveland which means we will receive nearly four-minutes of darkness in the middle of the afternoon! This event won’t happen in Cleveland again until 2444, so make sure you’re prepared for the event.
Throughout Northeast Ohio, events will be taking place in honor of the solar eclipse like:
A solar eclipse is a sight totally worth seeing. No matter where you are that afternoon, we hope you’ll find a great viewing spot for some fun in the sun. If you haven’t already, sign up to receive a pair of Sonnhalter branded solar eclipse glasses.
March 11th is set aside each year to spread awareness of the importance of plumbing and plumbers. At Sonnhalter, we have a great appreciation for plumbers and the work that they do. Today, we will be sharing some plumbing facts to promote the practice and why it’s important.
Did you Know That Plumbing Improves the World…
Standardized plumbing can be traced back to around 3,000 B.C
Over 1 billion of people gained access to piped water supplies between 2000 and 2015
About 0.3% of homes across the country have a minor plumbing leak
The global population of people who used safely managed sanitation services increased from 28% in 2000 to 39% in 2015
A 4-minute shower can now use as little as 24 liters of water
The dual system toilet flush, created in a small town in Australia in 1980, now uses as little as 4.5 liters of water
Today we salute the ones who keep everything flowing, and not overflowing. Thank you to the dedicated plumbers who answer the call and don’t recount the tales of what they’ve pulled out of pipes.
Following is a guest post from our friends over at Long & Short of It, masters of ideation, customer insights and market research. They like to say they “dig and find lots of data and then turn it into actionable insights.” Following is their guest post.
Innovation has always been an indispensable driver of progress, reshaping industries, and propelling businesses forward. But why do some organizations just do it better than others? Those organizations practice an important principle – they embrace diversity.
It’s often thought that innovation is the domain of a privileged few, characterized by ingenious thinkers, executives, creatives, or right-brainers, who single-handedly come up with brilliant ideas. However, the true essence of innovation is far more empowering and all-encompassing—it is a quality that resides within every individual, regardless of titles, roles, and backgrounds. A cornerstone of our ideation sessions has therefore always been including a wide variety of individuals to participate in the process of creating new ideas.
Diversity of thought
No one has a monopoly on creative thinking or the ability to see things from a different perspective. And yes, while certain individuals may innately be more creative thinkers, the potential for innovation is available to everyone. In the right conditions, anyone can be an idea machine.
Change things up
Encouraging individuals across all levels to share their unique insights and ideas creates a culture of problem-solving. During many typical brainstorming sessions, you will find similar people, going into a typical conference room, in front of a whiteboard, with the idea that in this sea of sameness, new ideas will be generated. That poor team is doomed from the start. It’s not so surprising then that the ideas are less innovative and more likely just incremental improvements.
Nurturing a culture of innovation
Organizations can enhance their innovation capabilities by:
1. Embracing Inclusivity: At your next brainstorming session, stretch the boundaries of who you would normally include. Invite individuals from other departments, interns as well as executives, and even some from outside your organization.
2. Changing the landscape: Please just have your brainstorming sessions anywhere but in the usual space. Go outside if you can, a different building, anything but the same room where you may have always held these types of sessions. There’s a reason why new thoughts blossom by simply taking a walk or an activity that breaks your normal routine.
3. Following through: Don’t ask for ideas only to ignore them. It’s important to not only have a wide variety of people participate in the ideation process, but also to stay engaged with them through the entire life cycle. Not all ideas are good ideas, but all need to see how their collective ideas are implemented, transformed into something even greater, or possibly shelved as a future potential initiative. And most importantly, helping them understand why.
4. Acknowledge and communicate: Recognizing and applauding innovative contributions—regardless of their scale—reinforces the principle that everyone plays a pivotal role in propelling innovation. Even if not everyone in the company can participate in some form of an innovation session, if you are encouraging their input and ideas, ensure it is being acknowledged..
5. Fostering a creative environment: It can be difficult to just ask people to take the time and go be creative without providing them with the resources to do so. Your organization doesn’t have to go as far as Google’s famous 20% policy where they allow employees to spend at least 20% of their time on pet projects, but there needs to be some allocation for people to take on the added role of helping your organization come up with breakthrough ideas.
Creativity resides in the heart of every individual across your entire organization. It should not be an annual event or a special exercise, but a mindset embraced by the company, backed with up with processes and support. Even if innovation sessions are often led by marketing or your strategic planning group, it’s important to remember that they may lead the process, but all are involved. Your organization’s ability to harness the full breadth of everyone’s innate capability to tap into their creativity holds massive potential for innovative progress.
When I attended PHCC Connect back in October, I thought it was a crowded show, but how I was proven wrong at AHR Expo. AHR Expo brings together manufacturers and suppliers of all sizes and specialties to share ideas and showcase the future of HVACR technology. This year was my first time attending the show, so I had no idea of what I was getting myself into when I arrived at the convention center.
The show took place in the “windy city” of Chicago this year, and it was my first time traveling on a plane for work! I was very excited if you couldn’t tell. I was shocked at the amount of people in Chicago, from the traffic leaving the airport, to when we arrived at the expo where we waited over an hour to get our badges! This show was very well attended, and the attendees had a great time visiting.
Some key things I noticed around the show were the interactive elements that booths were promoting. Here are a few that stood out:
Booths handing out beer and flavored water
Plinko to win “swag” items
A chance to win an E-bike if you gathered stamps from specific booths
And more!
Over the last few years, we’ve seen booths utilizing engaging designs to drive traffic and promote brand awareness. Companies continue to make the most out of their booths and get creative to drive traffic.
The podcast pavilion was just as popular as last year with 20 podcasters covering the latest topics in the industry. We can’t wait to see all the upcoming podcasts from the show, and we know they will continue to grow in popularity.
Outside of the show, we had a wonderful time hanging out with our clients Franklin Electric and NIBCO. Franklin Electric threw a customer appreciation party at Roots Pizza where they served beer, wine and lots of food options for its guests. Not to mention, the restaurant was decked out in blue lights, and they were raffling off some great prizes for attendees!
As for NIBCO, we had a wonderful surf and turf experience at Joe’s Seafood, Prime Steak & Stone Crab. We got to experience stone crab and a selection of pies including the restaurant’s famous (and amazing) key lime pie.
For this being my first AHR Expo, I would call the show a success! It’s exciting to see everything that’s happening within our industry up close and in person.
It should come as no surprise that data enables us to minimize risk and make more effective business decisions. Where does that data come from, though, and how is it interpreted? Market intelligence, the process of collecting, analyzing, and leveraging data on markets, competitors, and customers to maximize profit opportunities and reduce threats, is a major factor empowering companies to respond to changing conditions and succeed in today’s fluctuating market environment.
There are several different methodologies within market intelligence—qualitative interviews, quantitative surveys, secondary research—and all of them reveal unique actionable insights. This data can be used to answer critical business questions like willingness to pay, key purchasing criteria, and price perceptions relative to competitors.
We sat down with Andy Banyas, Director of Market Intelligence, to discuss the ways collecting market intelligence can enable strategic decision-making. Over his career, Andy has led more than 200 market intelligence consulting engagements, supporting some of the largest companies globally in gaining value-added insights to guide their business. He has experience across a wide range of industries, including various industrial markets, business services, and consumer products.
How Can Market Intelligence Drive Profit Growth?
Andy: Obtaining a clear understanding of how customers perceive a specific business and its offerings allows for formulation of a go-to-market strategy that leverages client strengths and exploits market opportunities and competitor vulnerabilities. Understanding the key elements customers consider when choosing a supplier provides the insight necessary to build a compelling market positioning and messaging strategy that leverages these key drivers, and the ability to price based on value to the customer to extract the full return from each sale.
Knowing how customers evaluate their purchases, what is most important to them, and how they perceive competitor offerings helps build the foundation for making sound and confident decisions on product, pricing, marketing, and channel strategies, all built on the knowledge of what is most important and compelling to customers, allowing the client to move forward with confidence.
What Are Some Examples of Key Questions Businesses Have About Customer, Competitor, and Supplier Behavior That Market Intelligence Can Help Answer?
Andy: While each situation is unique, there are several broad categories of inquiry that market intelligence can address, including:
What are the key drivers of a purchase decision – including the importance of product/service performance; price; availability; ease of use; and channel options?
How is the business and its offerings perceived in the market? Are they seen as a commodity, a low-price offering, or a high quality but high-priced provider? How is the business perceived across key criteria compared to leading competitors?
What is the role of price in the buying decision? Is it the most important consideration or are there other factors at play? And what is the level of willingness to pay more across each key market segment if specific additional value is provided?
Where are the key leverage points in the value chain? What role and level of importance does each node in the chain fulfill, and what is the impact of the value chain on customer behavior and the business?
How are competitors perceived in the market? What value do they bring; what is their key point of differentiation; where are their weak spots that can be exploited?
How Can Market Intelligence Help Solve Price Increase Uncertainty?
Problem: One of INSIGHT’s clients was considering a price increase but was concerned about the reaction in the market and potential loss of volume. They were also unsure as to the reaction among their key distributors to a price increase, so they wanted to gather data to better understand the role of price in the purchase decision as well as distributor perceptions.
Approach: INSIGHT designed a custom data-collection approach that included one-on-one interviews of end users conducted across two different market segments, and interviews with various large distributors serving those segments.
Result: End-users indicated that price played a minimal role in the purchase decision, and the product/provider chosen was based primarily on the strong performance of the product; a history with the product and provider; ease of use; and strong support from the provider sales rep.
Additionally, distributors reinforced this information regarding end users and also indicated that they didn’t see a price increase as affecting the market, and in fact were questioning why increases had not already occurred.
The takeaway here is that the client could increase prices significantly (10-15%) across key market segments with no risk of losing unit sales volume, while still maintaining a strong presence in the market and relationships with key distributors.
What Research Methods Does INSIGHT Use to Help Businesses Gather Market Intelligence on Topics Like Willingness-To-Pay, Purchasing Criteria, And Demand/Market Trends?
Andy: The methods employed differ by project and are customized for each specific need. Generally, though, there are two methods for gathering information:
Primary research, which involves collecting insights directly from people in the market, such as customers or competitors. Primary research may take two forms:
a. In-depth interviews, consisting of one-on-one conversations with key constituents in the market that obtains more qualitative data than surveys.
b. Surveys, with an appropriate sample size to ensure appropriate confidence levels that obtain more quantitative data than interviews.
Secondary research, which is focused on searching information already in the public domain for insights on industry trends, emerging technologies, government regulations, key competitor data, and macro-economic factors.
In addition, research will often include interviews with key stakeholders and SME’s within the client organization to gain their perspectives and insights on key topics.
Once Information Is Collected Through Interviews, Surveys, And Secondary Research, How Does INSIGHT Analyze and Interpret That Data?
Andy: All the information gathered is analyzed in its entirety to build a complete understanding of the key topic areas. For the interviews, INSIGHT will look for commonality of answers to build a consensus on certain key topics, as well as divergence in answers to reveal any confusion in the market or differences by segment or customer type.
For the survey analysis there are multiple analysis methods available including the comparison of numerous cross tabs of the results to compare responses across different criteria. In addition, tools such as Gabor-Granger may be used to determine the price elasticity of products and services.
A Van Westendorp analysis can be used to understand the ranges of prices offered that allow a determination of an optimized price point(s). Also, conjoint analysis can be done to help determine how people value different attributes that make up an individual product or service. The specific analysis tool INSIGHT chooses is dependent on the problem being addressed and the goal of the research.
Regardless of the tools used, the outcome is a detailed summary of the information obtained and the impact this market intelligence has on the client business, as well as clear recommendations on how the client should proceed considering the intelligence gathered.
What Are Some Examples of Market Intelligence in Action? How Have INSIGHT’s Findings Directly Contributed to A Business’s Strategy Going Forward?
Andy:
Example #1: Market intelligence on end users and competitive offerings allowed for the development of competitor profiles that sales reps could utilize to counter competitor positioning and offerings. This same market intelligence helped guide the development of customer profiles that segmented the market on key variables associated with perceptions of value and usage. Such prospects/customers could be prioritized based on opportunity, and specific messaging and sales outreach strategies could be developed for each profile.
Example #2: Market intelligence on distributor pricing of client products indicated a price position well below many leading competitors, providing the client the opportunity to increase prices on multiple products while still maintaining a competitive price advantage. Research methodologies were developed and introduced to the client so that they could regularly monitor distributor pricing to be alerted to any competitive price changes and/or changes in distributor pricing of both the client and competitor products.
Example #3: Primary interviews revealed a customer beginning the process of retooling their operations and in turn evaluating the potential purchase of all new equipment. Client sales team was alerted to the opportunity and were successful in beginning the conversation on selling equipment to this customer.
Example #4: Client was provided overwhelming evidence that end user customers had limited awareness of or sensitivity to product pricing, allowing the client to immediately increase prices with little risk of volume loss, and increased margins on sales to existing customers.
The future of digital marketing is here, and it goes by UTM Codes. UTM codes, or Urchin Tracking Module, are snippets of code attached to the end of a URL and are used to pinpoint specific source of traffic to a website. Using these codes is essential to understand how effective your marketing is.
Five UTM Parameters
There are five parameters to every UTM code that are necessary to track different aspects of your marketing campaign.
Campaign Source – the source of your traffic such as website name, search engine or social network.
UTM Parameter example: &utm_source=facebook
Campaign Medium – tracks what type of traffic the visitor came from such as email, social media
or cost per click.
UTM Parameter example: &utm_medium=email
Campaign Name – enables you to track the performance of a specific campaign, such as differentiating traffic between different Facebook Ad campaigns.
Campaign Term – tracks relevant ad-based keywords to help identify which keywords resulted in a site visit.
UTM Parameter example: &utm_term=sports-equipment
Campaign Content – distinguishes between ads pointing to the same URL to determine what someone clicked on to get to your site.
UTM Parameter example: &utm_content=navlink
The Whens and Whys of UTM Tracking
Use UTM codes to better evaluate promotional campaigns. Tag every advertisement of your campaign with these UTM codes to see what type of content best resonates with your target audience. By using UTM parameters, you will be able to see what ads drive more traffic to your website and evaluate what will be appealing to potential customers. By using UTM codes, you will be able to refine your entire marketing strategy and create even better ads that bring more traffic to your website.
UTM codes allow you to track where traffic is coming from and find the right channel for your audiences to help properly measure each campaign’s ROI. In order to understand if your marketing is successful or not, UTM tracking is a must.
UTM Tracking Tips and Tricks
Creating your own UTM parameters can be tedious and overwhelming. Follow these tips and tricks to make sure you’re not making life harder for yourself or your team.
Use a pre-determined naming system
Long lines of code can be bafling at the best of times. Come up with an agreed-upon format for each of the five parameters and ensure that your team comprehends what they mean.
Use simple language
Use language that is easy to understand and doesn’t go deep into company jargon. Remember that your audience will see the codes you use and they will need to understand what it means as well.
Remember that UTM parameters are case-sensitive
It is recommended to use all lowercase to make things easiest for you and your company. One accidentally capitalized letter could mean all the difference when trying to track information for your campaign.
It’s important to understand the competitive landscape that’s on social media and how every brand is competing against each other. This battle can make it difficult to reach your target audience and to drive sales or brand awareness from organic marketing. Currently online, 4.59 billion people use social media like Facebook and Instagram. So, what’s one way you can advertise to your audience? By using Meta advertising. In this blog, I will tell you more about Meta advertising and the benefits that it could provide to your company.
What is Meta Advertising?
Meta advertising is a form of advertising that uses Facebook and Instagram to create and target ads to specific audiences. Companies can create campaigns where they can select the type of ad to run, their audience and the budget they want to spend. Meta then will use Facebook and Instagram’s algorithms to deliver this ad to users who would be interested in it.
Measurement and Reporting
One benefit of sponsored campaigns is the ability to monitor your ads regularly. Meta’s measurement tools allow you to check stats like reach, landing page views, click-through rates and more! By using the measurement tools, it can give you insight into what’s working on your campaigns, what you should try differently and what your customers are interested in.
Cost
Although Meta advertising isn’t free, it is the second cheapest platform (Twitter) to advertise on. One of the benefits of it is being able to set how much you’re spending on a campaign or per day. But keep in mind that you want to spend an efficient amount of money to hit the “sweet spot” of advertising. If you spend too little or too much money, then your ad won’t perform well among your audience. This cost-effective advertising can generate traffic to your website and can be just as effective as banner ads.
Brand Awareness
Meta is perfect to build brand awareness while driving direct sales for your company. By increasing your visibility and exposure you are opening your business to potential customers and having users become more familiar with your brand.
Conclusion
In today’s digital environment, it’s important to reach your target audience, increase visibility and drive more traffic to your company’s website. Using Meta advertising can be a cost-effective way to advertise online, while providing measurable results and achieving your marketing goals.
Check out our other blog post on why content marketing may work better than traditional advertising.
With the ongoing concern about our nation’s skills gap, the option for choosing an education to pursue a vocational career is certainly an attractive one. With plentiful skilled labor jobs to fill, trade jobs pay very well (sometimes better than four-year college degrees) and don’t saddle students with hefty student loans.
In an article from SJVC, a private career college, they discuss more than 20 resources for maintenance training. With a variety of resources, you can expand your knowledge about the industrial market and explore your career options.
General Resources and Publications
Sometimes the best place to learn more is by reading more about it. By reading publications that correspond with the industrial market, you can learn more about what’s happening in the industry and about tips and tricks.
Video Series
Watching videos is a great way to do online training and gives insights on the daily work a maintenance worker might be doing. You may also expand your knowledge by watching training videos that can allow you to get an overview of the job and the tools you would be using.
Podcasts
Podcasts offer crucial information from someone who works in the career firsthand. Putting on a podcast is a great way to hear day-in-the-life reporting and an easy way to listen to tips.
Social Media
Social media is a valuable place to get recommendations, learn industry news and see insight into the career you want to enter. Social media can also help you look at a specific company and show you what they do in a day.
Check out the article from SJVC to see further in depth about each of these training resources.
Following is a guest post from our friends over at Long & Short of It, masters of ideation, customer insights and market research. They like to say they “dig and find lots of data and then turn it into actionable insights.” Following is their guest post.
Your Employees Are Your Best Secret Weapon
When it comes to promoting or managing your brand, your most important asset is your employees. It doesn’t matter if you are a B2C or a B2B company – we are all in a B2P world – business to people. It’s your people who interact with every customer, prospect, donor, recruit, or media person. There are few other channels you have that can achieve the reach and personal touch as your employees.
Fundamental to marketing is knowing your audience, crafting the right message, and delivering it through the best medium. We all know that cutting through the clutter is increasingly difficult. Additionally, your target audience is also becoming increasingly wary of interacting with brands that are not authentic. Applying your brand so your employees understand it and deliver on its promise, not only alleviates both challenges, but is also your secret weapon to elevate your brand and build more loyalty. But how? Here are three things to begin with:
1. Make sure every employee understands your brand. They should be clear about your mission, vision, and values. Any employee will know how to make the ‘right’ decision when they are guided by your values. They shouldn’t have to go to an employee handbook or run to their manager every time a new situation arises to know what to do. Living your brand through your values is the foundation of your culture. If your values are just lofty words that no one pays any attention to, then it’s time to revisit them and work with your employees on how to bring them to life.
2. Give your employees the tools to be great brand ambassadors. One of the best ways to start is through social media. The combined reach of your employee’s social media presence probably surpasses that of your company social media channels; leverage that. Begin with developing a social media policy. Provide them with information on how to properly represent your company when they decide to do so through their various social media platforms. Give them examples of what is appropriate and what is not, and where to go if they have questions. If you are not comfortable enough to open this up for all your employees, then select a group as your dedicated social media brand ambassadors. Make sure they come from a wide variety of areas within your organization and represent a diversity of positions and tenure. Customers love to hear employee stories and see what goes on behind the scenes and it also adds an incredible amount of authenticity that no amount of advertising is going to get you.
3. Encourage employees to find ways to bring your brand to life. Although your brand platform is not something that changes often, how its expressed and activated can constantly evolve. Your employees will have the best ideas on how to do that. It can range from potential new products to how to provide better customer service or how to improve the recruiting process. As an added benefit, it’s also a way to increase employee engagement because it demonstrates that the company genuinely values employees’ opinions and contributions.
It doesn’t matter what type or what size organization you have; your brand is one of your most important assets, and your employees are your secret weapon. By empowering them, they can elevate and promote your brand. We know this from experience. Telling our stories and being present on social media has been a key to our growth over the years – it’s a good as time as any to help make it one of yours as well.
The prominence of social media and the presence of a cellphone in everyone’s pockets means many things, two of which being that nothing is private, and your company needs a strong social media policy.
There are eight components to a firm social media policy:
Purpose
Your company needs to understand why the policy is being created to govern social media, and what it will means for your company’s social media going forward.
Definition
Clearly define what your company will classify as social media, the specific platforms, and how the company will use the platforms. Your HR department will also include a clearly defined cellphone use policy, as many companies prohibit the personal use of social media during company time.
Users
Establish who in the company will be authorized to contribute, engage with and respond to social media, and who will be monitoring their activities. Appoint a company photographer to oversee taking photos to post.
Ownership
Decide who is in charge of creating and selecting content with guidelines and schedules for posting. This person, or people, will handle any photo or video release forms.
Content
Plainly define the type of information that can and cannot be shared.
Employee Conduct
Create a code of conduct for employees to adhere to in order to prevent them from accidentally commenting about the company or a situation without the company’s knowledge, control and explicit consent.
Communication Risks
Establish guidelines, both general and specific, and best practices for the use of different social media platforms. Make sure to touch on copyright material, any trademarks, imagery guidelines and a list of topics that should never be posted.
Negative Comments Protocol
Make sure there is a well-defined protocol on how to handle a customer’s negative posts or comments, such as when to acknowledge them, when to delete them and how to handle potential threatening posts or comments. Marketing and human resources both must be involved and have a plan of action to minimize the impact of negative posts and comments. The more likes, shares, tags and attention the post gets, the more the narrative spins out of control.
Strong social media policies set expectations and parameters for potential situations that could harm a company’s reputation. Company success relies on the right social media engagement, so make it easy with a good social media policy.
Originally thought to be a flight of fancy during the COVID-19 pandemic, podcasts have shocked the world by becoming a major part of content creation. Their ability to offer entertainment, information and education without distracting listeners from everyday tasks has skyrocketed their popularity. 64% of podcasters believe podcasts will be even more popular in two years.
67% of Americans between the ages of 18 to 30 listened to a podcast in the last year, and PR pros have pitched podcasts 20% more in Q1 of 2023 than in Q4 of 2022 and have gotten over five times the response rate.
A Closer Look at Podcasts Almost 50% of podcasters look to current events for inspiration for podcast content, meaning that podcasts are an easy way to stay up to date with the world around you. Podcasts have become increasingly popular due to the mobile lifestyles of listeners and the convenience of listening.
On average, a podcast episode will last from 20 to 40 minutes, and more than half of all podcasters release new episodes once a week or more. More than half of podcasters will also record videos of the show, offering a visual experience as well as the default auditory one.
In a drastic up tick from last year, 81% of podcasts feature guests. It has been found that the opmal podcast has one guest and one host, and podcasters will prioritize organic guests over paid ones. More and more podcasters offer premium content so their subscribers can access extra content that is exclusive to them.
70% of podcasters rely on social media to promote their podcasts, meaning that cross-posting clips across their platforms have become increasingly common. Most podcasters use three or more channels to cross-post on, the top four being Facebook, Instagram, their blog or website and Twitter. It is also the best practice for guests appearing on the show to promote it on their channels as well. Twitter is the best place to promote the show, as almost 30% of podcasts hosts have the largest following there.
More than half of podcasters believe there are too many podcasts, but the audience for them continues to grow. Find your niche because there are listeners waiting for you!
The first ever hashtag was used in 2007, almost 17 years ago and since then hashtags have become a crucial part of social media. But with hashtags being 17 years old, are they still relevant to use? In this blog post, we will discuss whether your company should use hashtags and their importance.
The short answer is yes, hashtags are still relevant to use, but it’s vital to understand the benefits they possess.
Reaching potential customers
Hashtags allow for your target audience to find your brand by searching for appropriate hashtags. Searching and following specific hashtags allow for users to find your posts, which can help to grow your following and get potential new business. When using hashtags, make sure you’re using hashtags that are specific to your brand. This means that the people searching for these hashtags will be a more interested and engaged audience.
Social listening
Custom hashtags help to create a more well-rounded marketing strategy. By making something unique and specific to you and your brand, you can generate user-generated content when your customers use that hashtag. Hashtags also can give insight to customer behavior and help brands understand your audience better. Social listening tools can help you track hashtags related to your brand or products to identify the positive and negative conversations from your customers.
By social listening, you can also track relevant influencers within your niche that you could send products to.
Increasing organic reach
Using hashtags can increase your organic reach on social media platforms. As previously mentioned, hashtags help your content be seen from potential customers. Social media algorithms can also work to your advantage when using hashtags. The algorithm looks at every piece of content posted to the platform in order to prioritize the content to its users based on if it’s appealing or interesting. This includes looking at hashtags, the engagement of the post, caption and if it’s a photo or video.
If you still are not using hashtags to your advantage, then now is the time! You don’t want to miss out on potential customers that are easy to reach. Using hashtags correctly can play a key role in your marketing strategy and social media content. We don’t see hashtags going anywhere anytime soon, so make sure to incorporate them into your plan.
Season’s greetings, from the Sonnhalter team! We are grateful for another successful year, and we couldn’t have done it without our wonderful clients, business partners and friends like you. The Sonnhalter team will be taking some time off over the holidays from December 25th to January 1st. We hope that you enjoy this holiday season and time with your family and friends! We’ll see you in 2024! Sonnhalter, your B2T partner – let’s build something together.
Each month, Alan Sipe, a contributing editor for Professional Distributor magazine, writes a sales skill article targeted to the independent business people who own and operate the various branded tool trucks you see parked at automotive repair shops everywhere.
A few weeks ago, my friend Rick sent me the following email which shocked the heck out of me.
Hi Alan,
I started using the new Microsoft Edge browser which has the ChatGPT AI built into it. It has a “compose” section where you put in what you are interested in and have it write a paragraph or two on the topic. So, I entered “teach people how to sell tools” and here is the output after about 10 seconds:
Do you want to learn how to sell tools like a pro? Do you want to boost your sales and earn more money? Do you want to impress your customers and make them loyal to your brand? If you answered yes to any of these questions, then this is the guide for you!
Selling tools is not just about showing the features and benefits of your products. It’s also about understanding the needs and wants of your customers, building rapport and trust with them, and creating a memorable experience that makes them come back for more.
In this guide, you will learn how to:
Identify your target market and their pain points
Research and select the best tools for your niche
Craft a compelling sales pitch that highlights the value of your tools
Demonstrate your tools in action and overcome objections
Close the deal and follow up with your customers
By following these steps, you will be able to sell tools like a pro in no time. You will also enjoy your work more and have fun along the way. So, what are you waiting for? Grab your tools and start selling!
For those of you who read this column, this ChatGPT output sounds exactly like the point of all the columns I have written over the last 4-5 years. Let’s break down this guide step-by-step and really dive into how to make that sale because, at the end of the day, you can ask AI for as much help as you want, but if you’re not putting in the hard work with your customers, it won’t matter.
For example: “I am told that reaching the fasteners way down deep in a BMW steering column is difficult. I think our 24” Torx screwdriver will help you get down in there quickly and easily.”
Research and select the best tools for your niche
This sounds like simple logic, but just because a tool is on promotion this month is no reason to show a bodywork dolly to an alignment specialist.
Craft a compelling sales pitch that highlights the value of your tools
A sales presentation that includes only the features and the advantages is only half a professional presentation and in reality, not the important half. The personal benefit to this individual is why they buy and the key to closing the deal.
An example of only feature and advantage presenting: “The protective steel in these work shoes not only protects your toes but unlike many other protective shoes on the market the steel in these shoes comes way up and protects most of your arch.”
An example of feature, advantage, and benefit presenting: “This means that when something very heavy falls on your foot these shoes protect your arch as well as your toes, so your chance of a serious foot injury disability is reduced significantly.”
The last bit is the benefit. This is what gets the prospect turned on about your shoes.
Demonstrate your tools in action and overcome objections
Give a complete demonstration showing the features, advantages, and benefits in logical order. A logical order helps you remember where you are in your demonstration when interruptions in your presentation occur. Also, if you present the most important features first you will run out of things to say pretty quickly.
Be prepared for all the likely objections which will probably come up. Build them into your presentation so you are in control.
For example: “There are grinders available with both slower and faster speeds than mine. Our world-famous engineering people researched these grinders and developed a product that will do your job and also give you excellent disk life which I’m sure is what you’re looking for, isn’t it?”
Close the deal and follow up with your customers
I recently was asked to give a “sales skills” seminar in Dallas for an automotive aftermarket distributor with a team of seasoned professional salespeople. Although this team doesn’t drive around in a mobile store like you, they are out there every day calling on customers. Here’s what I told them about my experience as a salesperson and closing the deal:
I was fortunate that my first real sales job was selling office copiers back when most companies didn’t own a copier. (Yea, yea, I’m old!) Every morning, five days a week, before we hit the road to make our 20 cold calls, we would give a training product demonstration to the entire local sales team. These guys were brutal. The slightest product mistake or, god forbid, a missed closing opportunity brought howls and boos from the others. Believe me, you learn to ask for the order in that environment.
Closing the deal should be the easiest part of your selling day. If you give a great demonstration — feature, advantage, benefit — with lots of trial closing, asking for the actual order should be soft, smooth, and effective.
Now, circling back to the title of this article. It comes from the 1964 Bob Dylan hit, “The Times They Are A-Changing.”
You better believe that your selling world is changing. If my accountant friend can produce this good sales presentation in a few seconds just think of what one of your online or local competitors can whip up with a little technical Chat GPT training.
You need to make your calls, demo greatly, sell hard, close hard, thank your customers for their business every day, and then do it again tomorrow!
Social media is an effective marketing tool for businesses to use to target their customers.
It’s not surprising that in a recent study from Wpromote in partnership with Ascend2, six in 10 respondents surveyed ranked social media as the most effective digital marketing channel at driving revenue. This is up from 50 percent last year and 57 percent the year before.
Social is the top revenue-driving channel and contributes the most to achieving top-of-funnel goals. Social is becoming a true full-funnel powerhouse for B2B marketers; in the past, marketers were more likely to use social platforms to drive brand awareness in the upper funnel, but this year, it topped the list of most effective bottom funnel channels for the first time. This is driven by the digital transformation that accelerated through the pandemic.
Brand awareness strategies are at the top of the funnel and are a critical focus for B2B brands. Next up was content marketing (49 percent), followed by email (45 percent), display advertising (36 percent) and paid search (32 percent).
Since the pandemic, social media has digitally transformed and continues to keep B2B buyers in mind by prioritizing their experience across different apps.
Social media is poised for budget growth: 56 percent say their social media budgets will increase this year, making this the area with the most consensus around budget growth. It’s followed by content marketing (52 percent), with fewer (34 percent) expecting to spend more on streaming TV.
To get the most out of budgets, whether you’re increasing by a lot, a little, or not at all, make sure to monitor your performance and move dollars between channels to follow demand.
In a world where fashion and lifestyle influencers are in abundance, trade influencers are not to be discounted. One of the most popular trade influencers on TikTok, a pool cleaner with the handle @thep00lguy, makes over $14,000 per post and almost $1.3 million a year with sponsorship deals. TikTok influencers are gaining traction and making money, with the possibility of making up to one million dollars a year, and here is why:
Influencers are a very enticing marketing prospect for big brands and companies. Sponsorship opportunities are endless between influencer and brands, shown by @thep00lguy who has capitalized on his niche content to get deals with multiple brands. These sponsorship deals are a chance to get brands noticed and content creators some extra money. Companies can partner with influencers on TikTok to promote their brand by giving them free products to use and advertise for their followers.
TikTok sees many tradesmen influencers. The most popular are automotive and plumbing. One of the most popular trade influencers, with 1.5 million followers, is Sydney Sweeney from the hit TV show Euphoria. Sweeney collects and restores rare vintage cars and documents her progress on TikTok, amassing hundreds of thousands of likes.
The reason influencers on TikTok see more success on this app as opposed to ones like Instagram or Twitter is because of TikTok’s algorithm. It is organic and based on user-generated content, not follower based, meaning that it collects information on what you enjoy and commonly watch and promotes more videos like that on your feed. Instagram and Twitter are more focused on follower content, so if you are not following people who routinely post about the trades, you are not likely to see that content.
Viewers liked being entertained and taught, something that is easy to do when you have a passion, be it your job or a hobby, which is uncommon as some of the trades are. People with no connection to the trades will see videos from trade influencers and, since it is not something they see in their daily life, they will want to learn more.
The Internet is also a place for DIY hacks and learning how to fix things yourself. Trade influencers is how you learn. As long as people have cars that get old and houses that need repairs, trade influencers will be in demand. A big part of social media strategies for influencers are tutorials and how-tos for this exact reason. When things go wrong, people go to the Internet for answers and solutions.
Another factor for the traction that tradesmen influencers have found could originate in part due to the COVID pandemic. During the nation-wide quarantine in 2020, the emergence of niche interests became important just as a way to stay sane. People picked up hobbies, some of them in the trade sector, to keep busy in a time when they could not go about their daily life as usual.
The rise of trade influencers has been a steady, yet undeniable incline. Whether their purpose is entertainment, education or to inform, tradesmen have found a way for their message to be shared by social media and an audience to listen to it. For as long as there are buildings and roads and electricity and more, there will be trade influencers to teach us about them.
To learn more about user-generated content, check out this blog post and see why you should take advantage of it.
I’ve been so very lucky in my selling career to have been associated with some of the greatest tool companies. Klein Tools, Witte Tools, Stanley, KNIPEX, Ajax Tools, and BETA Tools. At all these terrific companies I had many executive duties but none of these duties were more important than my sales responsibilities. Selling and sales team development skills are why they hired me.
This is no different than being a mobile jobber. Yes, you have finance, inventory, truck maintenance, insurance, and probably a bunch more responsibilities that I am not aware of, but none of these are more important than getting out there every day selling your stuff.
Since you have all those non-fun duties to take care of, you had better make the most of the selling time you do have by giving great demonstrations and closing every day, all day.
A “selling benefits” attitude
Giving great demonstrations all day, every day is a frame of thought. Whether you’re presenting a single 4” Phillips screwdriver or a $15,000 tool storage system. A benefit-driven frame of mind will provide you with demonstrations that sell.
However, there is a world of difference between the demonstration of a screwdriver and the demonstration of a huge tool storage system. There are demonstrations, and there are demonstrations. Developing a “selling benefits” attitude will help you be successful with both.
A selling benefits frame of mind comes easily to some people and not so easily to others, but it is available to anyone who sets their mind on sales success.
Simply said, work on getting your mind set on following every feature/detail you present to a customer with why that feature is a benefit to them personally.
Feature: This is a 75,000 BTU furnace.
Advantage: This furnace is reliable and works well.
Benefit: It keeps you and your family warm and comfy on cold winter nights.
The feature is simply what it is—it is a Streamlight Switchblade Worklight. The advantage is what the feature does—it provides precise lighting or illuminates large areas. The benefit is what the features and advantages mean to the user you are speaking to—you will be able to see better to safely work harder, faster, and longer, or you’ll be able to find those small nuts and bolts you drop while you’re working.
Sure, the advantage is important. Having a well-lit work area is essential but all good quality lights will light your work area. This light, however, will allow you to work safer, longer, and harder which is a benefit to that individual customer.
Feature: The screwdriver blade has a forged-in wide end that is injection molded into the handle.
Advantage: The blade will never twist in the handle, pound through, or pull out.
Benefit: This screwdriver will be stronger and last you a lifetime.
If you go into every situation with a “benefit selling” frame of mind it will soon become second nature.
What’s in it for your customer?
As you hand out your company’s monthly brochure don’t just say, “Here is the brochure of all our current specials.” Say something like, “Here is our current brochure of specials which contains some of our most interesting and new products. Purchasing these this month will help you save money, which is always a good thing, isn’t it?”
It is almost never a good idea to tell a customer that buying this will help you win some contest or qualify for some increased benefit. They may like you, but their primary care is what’s in it for them.
It is unfortunately easy to slip into “advantage” selling and neglect “benefit” selling. As in the example below.
Feature: This is our cool, red dead blow hammer.
Advantage: When you hit something the beads inside will slam forward to force the impact on your target and absorb the impact so the hammer will never bounce off what you are hitting.
So, in this example, you might make the sale with just the feature and the advantage, but the benefit will assuredly close the deal as the benefit shows your customers what’s in it for them.
Benefit: In addition to not damaging anything around what you are hitting, this dead blow hammer will not bounce off your target and injure you.
Demonstrations vs. demonstrations
Now, back to the difference between demonstrations and demonstrations.
With the quick demo of a simple product, like our dead blow hammer, there are probably three or four features/benefits to hit on that will close the deal. If your customer needs to replace their hammer, then your dead blow hammer will almost sell itself. Just be sure to follow those three to four features with the benefit those features have for that individual.
However, the demonstration of the massive tool storage system needs to be thought through in advance—planned, staged, and professionally executed.
Set the stage by inviting the prospect onto your truck where you can close the door to create a quiet environment allowing both you and the prospect to focus 100 percent on this potential sale. If you have a cup of coffee or a soda available be sure to offer it to your prospect. The objective is to get the individual relaxed and focused on you.
Present your tool storage system in logical order. Maybe start at the bottom (wheels) and work up. Wheels, slides, drawer sizes, the material, etc. Do not begin with your best and most important features. You want the prospect to get comfortable with your feature, advantage, benefit, and trial close pattern. You want them to get in the habit of agreeing with your trial closes that these benefits are good for them. Your objective is to get the prospect in the habit of saying yes. If you hit them with the best and most important benefits first, you will run out of things to talk about pretty quickly.
Never ever hand the prospect a piece of literature or a catalog until the end of your presentation or at least only when you have something you must show them in the literature. And once you’ve shown that feature, take the literature back from them until the end of your presentation.
It is a sales skills fact that as soon as you hand the prospect some literature, they go deaf, start looking at the literature, and quit listening to you.
Be prepared for the normal questions and objections. Build them into your presentation so you answer them before the customer has a chance to ask them. This way you control the question and can shape the answer to your product’s benefit.
Feature: Our storage unit side is made of XX-gauge steel.
Advantage: We’ve been manufacturing high-end storage systems for 50 years and our engineers design our products to have the perfect strength and weight steel to fit a professional’s needs.
Benefit: I imagine you agree that is the best way to manufacture a great system, don’t you?
The above is a lot better than having the prospect say, “The other system I’m looking at uses XXX-gauge steel, why don’t you?
In the end, the more you can impress your prospect that this product is going to benefit them personally the easier it will be to close the sale.
Now, go sell something!
Author Bio
ALAN W. SIPE has spent the last 42 years in the basic hand tool industry including positions as president of KNIPEX Tools North America, senior vice president of sales and marketing at Klein Tools, manager of special markets at Stanley Tools, and sales manager at toolbox manufacturer Waterloo Industries. Currently, Sipe is the owner of Toolbox Sales and Consulting, a company specializing in sales strategy, structure, development, and training.
This week is “National Apprenticeship Week”! This nationwide celebration honors apprenticeships as they are vital in building success when it comes to a job in the trades. Being in an apprentice program provides structured training, mentorship and opportunities out in the field while you learn and get paid.
In the trades, young professionals will join apprenticeship programs or attend vocational schools. What’s the difference? Apprenticeships are hands-on work opportunities, while vocational schools are a classroom environment. Let’s discuss two reasons why apprenticeships are important and matter in the trades.
Hands-on Training
By joining an apprenticeship program in your specific trade, you can develop a specialized skill set for your career. Not only do you get to learn while on the job, but getting hands-on experience can allow you to learn best practices for your field.
Job Opportunities
An apprenticeship program can assist in a young professional’s career. Some mentorship programs may allow you to stay on the team permanently after your program is done. Also, they might be able to help you find a job from their connections and could recommend you for a position.
These are just two reasons why an apprenticeship is important, but there’s a lot of reasons why you might want to consider joining one. Apprenticeships play a key role in the trades, and they help to build the next workforce for success. Happy National Apprenticeship Week!
The plumbing and piping business is huge, and I was reminded of that as I attended PHCC Connect for the first time. PHCC Connect is an immersive expo event that brings industry leaders and professionals in plumbing, heating, cooling and ventilation together. This experience provided opportunities for attendees, educational sessions and showcased products from across the industry under one roof.
This year, PHCC Connect took place on our home turf of Cleveland, Ohio! This allowed us to showcase some hotspots to our clients and friends attending. Plus, PHCC Connect promoted Sonnhalter’s Cleveland Insider’s Guide on the app and handed out cards, which highlights restaurants and nightlife around town!
Throughout the show they continually had panel discussions taking place. Popular sessions included conversations on Chat GPT, economic trends, myths about the trades, safety and productivity through effective training practices and more!
I also loved that they had a plumbing and HVAC apprentice contest happening on the floor! The HVAC apprentice contestants had to demonstrate their knowledge with a written test, plus brazing, pressure testing, refrigerant recovery and diagnosing and repairing a package unit system. The plumbing apprentice contestants had to rough-in a bathroom – including the drain, waste and vent lines, a toilet, a sink and shower.
Pretty neat to watch tradesmen in the field demonstrate their knowledge!
One panel discussion that I attended that was full of people and full of valuable information was the “Women in Industry” luncheon. This event included an interactive panel discussion featuring women who work in the plumbing and HVAC industry. The panel shared their personal stories of being women in the industry, challenges they have faced and how the trades can be more inclusive and welcoming for young professionals.
This luncheon event really highlighted that we need to go to schools at a young age and expose to kids that there are options outside of college. Setting these standards young is vital for us to grow the trades. We also received the “The House That She Built” children’s book that educates young readers about the people and skills that go into building a home, telling the true story of a home built by all female tradespeople.
PHCC Connect was an awesome show to attend and we can’t wait to see what next year entails. The next plumbing/HVAC tradeshow we will be attending will be AHR Expo in Chicago!
To watch a behind-the-scenes look from PHCC Connect visit,
Artificial intelligence (AI) is no longer a thing of fantasy. It is real and, while it isn’t going to take over the world any time soon (at least I hope not), your brand can have added value by using AI.
AI’s biggest benefit is in gathering information. It takes into consideration customer preferences and can allow your brand to offer a more personalized shopping experience. This, in turn, will help you reach your target audience. What does this person like? Who else would like this product? These are the questions that AI will help your brand answer.
Businesses also use artificial intelligence to increase productivity and operational efficiencies while avoiding mistakes and human error. A customer experience agency called Servion predicts artificial intelligence will power 95% of customer interactions before 2026.
The future of marketing in a world with AI is endless. You can use artificial intelligence for social listening, or identifying how the world is talking about your brand, which could in turn help you to change your brand strategy. With the use of AI for things like data collection, targeted advertising and analyzing customer behavior, you can devote more of your time to the more personable side of business.
Despite artificial intelligence being a great boon to business, there are times when human beings just cannot be beat. Artificial intelligence is just that: artificial. No amount of technology can compete with the insight and individuality that comes with real people. Brands should be warm and inviting, and when customers want to speak to someone about a complaint or a question about a product, they should be met with an authentic human interaction.
This is where you can use artificial intelligence to your advantage. With AI collecting data, creating graphics and analyzing how the public views your brand, you can dedicate your time to ensuring an authentic human connection with your customers. Whether it is by doing community outreach or just spending a little more time talking with a potential customer, you can establish a relationship that will make your brand a more appealing option compared to those that have traded human connection for the ease of AI.
An even balance between artificial intelligence and real, human interaction is key to bringing value to your brand. Work smarter and not harder but remember to utilize genuine human connection when the need arises.
One of the questions in B2B go-to-market strategies is: What is the right price point for our offer? This post provides a high-level overview of standard pricing research techniques that can identify the market’s willingness to pay for your solution.
For most vendors, internal and secondary data set the foundation for pricing strategy. This includes building cost models and looking at competitor pricing. In some cases, these data are sufficient to inform price point decisions. In many cases, product marketers want feedback from the marketplace to avoid common pricing mistakes, such as: their pricing does not leave money on the table; priced too high for important buyer segment; or lead to significant competitive disadvantage.
Conducting pricing research provides insights to help product marketers further refine pricing strategies and find the right price point. Isurus recommends looking at pricing through three lenses: What the market pays today; a pricing exercise called the Gabor Granger method which explores willingness to pay, and a pricing analysis called the Van Westendorp pricing sensitivity meter which helps identify the optimal price point.
What the market pays today
What companies pay today for their existing solution provides an important reference point for understanding how much the market is willing to invest in solutions like yours. It reflects the relative importance of the job-to-be done in the solution category and indicates the market’s relative perception of the ROI of the solutions they use.
When B2B buyers evaluate new vendors/product, they use their current cost to anchor judgments about how affordable or expensive are the alternative solutions. The “right” price point is subjective. Knowing this starting point helps put your solution in context – will it be perceived a premium product, a good deal, in line with everyone else. It also helps inform other components of the go-to-market plan. For example, a product priced higher than the average current solution will need marketing and sales messages that show value for the extra investment.
In addition, in some B2B sectors competitor pricing is opaque. Price lists aren’t published, or list prices are negotiated in the sales process. Asking B2B buyers what they currently pay may be the only meaningful source of competitive pricing data available.
One important guideline to keep in mind: When asking B2B buyers what they pay, don’t apply an artificial level of precision to the data. B2B buyers are human and people often understate what they pay. They think about the main license costs but omit fees for enhancements and add-ons. Their data are accurate when treated as a scope-of-magnitude estimate, and you should then use judgement and inference to refine it from there.
The next step to identify the right price point is to collect direct feedback on your pricing. There are some advanced trade-off modeling techniques such as conjoint that can help refine costs. However, for most B2B offerings, two standard and straightforward pricing research methodologies provide the insights needed.
Willingness to Pay: Gabor Granger Method
The Gabor Granger method is a common approach to identifying the market’s price tolerance. In the simplest design the first step is to identify three price points for your solution/service: The lowest you can realistically price your offer at and still make a profit, the price-point you think is a realistic price, and a stretch price point, the most you feel you could charge for your offer.
Once these three price points are selected, ask the market to rate its willingness to pay for an offer like yours at each price point, starting with your stretch price point. Those unlikely to purchase at your highest price point are presented your realistic price and again asked their willingness to pay. Those still unwilling to invest at that price point are asked about their willingness to pay at the lowest price point. Adding additional price points along the continuum (e.g., asking about four or five price points instead of three) helps identify nuances along the continuum.
The results are used to plot demand curves and calculate price elasticity.
Demand curves and price elasticity calculations are needed to identify the right price point.
The analysis provides two insights into the marketplace’s willingness to pay. The first is an estimate of the percent of the market that would be willing to invest at any given price point. The second is where pricing elasticity is flat – an increase or decrease in price has minimal influence on willingness to pay. In the example above, moving from $1,000 to $1,250 has minimal impact on the percent of the market willing to pay for the solution. The vendor would be leaving money on the table if they priced the solution at $1,000.
Optimal Price Point: Van Westendorp Price Sensitivity Meter
The second standard pricing methodology Isurus uses is the Van Westendorp Price Sensitivity Meter (PSM) which focuses on price expectations and acceptability rather than willingness to pay. In the context of a specific offer, the PSM explores the price point in four scenarios: When it is a bargain, getting expensive, so cheap it raises quality concerns, and prohibitively expensive.
The resulting data are plotted to calculate the optimal price range in terms of acceptance to the broadest percentage of the market. Prices above this price range will be acceptable to an increasingly narrow slice of prospects.
PSM explores price point in four scenarios to identify the right price point.
Isurus typically combines the Gabor Granger method and Van Westendorp in a study to mitigate the challenges associated with accurately measuring price elasticity. It is also important to note that both approaches assume that the audience is familiar enough with the products or product category to make reasonably informed judgements on the value of the solution and their company’s willingness to pay.
Insights and Use Cases
The data provided by types of questions will inform your pricing and go-to-market strategies by identifying:
How your pricing compares to competitors and the market’s expectations
Which market segments to avoid and which segments are most likely to find your pricing acceptable
Potential ways to optimize your price point to gain market share or skim the market
The sales and market challenge you face: Will you need to educate your buyers to help them justify the cost?
The framework outlined above can be explored qualitatively or quantitatively and managed internally or with the help of an external research firm. The Product Marketing Alliance also has some good recommendations for how to create an effective pricing strategy.
Since the dawn of civilization, humans have been social animals. What first manifested as a basic shared language has since evolved into subcultures on a multitude of social media platforms. The human impulse to know and be known has driven social media into the awe-inspiring network it is today.
When the first social media site was launched in 1997, it was nowhere near the expansive behemoth we know it to be. Six Degrees, credited as the first social media platform, was meant as a way of direct electronic communication. It wasn’t until we started getting to the 2000s that sites began to fill out their own separate niches.
In 2002, LinkedIn came into existence to fulfill a professional niche with a purpose of connecting users with businesses and potential employers. LinkedIn is still the seventh most popular social media site among adults in the USA.
In the decades since, social media has evolved into a source of entertainment and news, a new form of marketing and a retail platform. Sites like Facebook, YouTube, Twitter, Instagram and TikTok rose in popularity and have stayed there since their conception. TikTok is even the most downloaded app in the US.
The creation of mobile phones has only added to the popularity of social media. In fact, 90% of the US population actively uses social media as of 2023 according to Pew Research. In case you aren’t someone who likes percentages, that’s 302.35 million social media users.
Brands, universities, sports teams and just about everyone else in between are using social media as a creative outlet to tell consumers what their organization is about.
Social media has changed the game in every way possible. No one could have predicted the way social media has evolved since its creation, nor will we be able to predict how it will continue to evolve.
Video marketing is a trend that must be taken advantage of. The third ranked social commerce platform is the app TikTok, which reached one billion users only four years after its creation – for reference, it took Facebook twice that amount of time to reach that many followers, and Facebook is the top social commerce platform.
But social media can be intimidating, especially when there are already so many brands that get thousands of likes on every video. Here are five video ideas to boost engagement.
#1: Tutorial videos
Short, helpful tutorials are an effective way to release educational content about your product. TikTok has video length options up to 10 minutes in length if you want to give a more in-depth tutorial but remember that most users’ attention spans don’t last that long.
Use tutorials to highlight your product in a non-judgmental way for users who didn’t know how to use it and add in tools and tricks that users may not have known about.
Get creative with your tutorials as well! Don’t be afraid to get silly with your video – you want it to stand out against the rest!
EZ Home, a TikTok influencer who posts DIY and tool reviews, has many videos like this one giving tutorials on how to fix sinks, locks, lights and more.
#2: Partner with influencers and content creators
There are thousands of influencers across social media platforms that want to pair with brands just like yours. Reach out first and ask if an influencer would be interested in receiving a free product to display in one of their videos. You can repost those videos on your own channels.
RIDGID Tools partnered with the influencer Plumbing Sk8er on TikTok and was featured in his recent video when they sent him a new SeeSnake Mini Pro Camera
#3: Show your product being used
Show off your product! Grab viewers’ interest and make it irresistible to them. Find fun and creative ways to show off your product to entice people to buy it. Two popular ways that brands are doing this are by creating videos of them testing their products in comparison to competitors and sharing before-and-after videos.
RRBuildings, a construction influencer, posts videos on TikTok for his 1.7 million followers. Many of his videos, such as this one, show him using a product and demonstrating how it helps make his job as easy as possible.
#4: Participate in trends and challenges
Pay attention to what is trending across platforms and find a way to jump on it. Brands that participate in trends that regular accounts are doing come across as relatable and have a better chance of resonating with their audience.
A popular trend across all forms of social media are compilation videos of satisfying actions. One account on YouTube, Technical Mamaji, posts videos of construction workers doing their job in satisfying ways, amassing 16,000 views.
#5: Share educational content
Use your platform to teach your audience about something related to your brand or products. You can make your educational content humorous still and, while you shouldn’t strictly stick to educational videos, they are a clever way to vary your videos to increase engagement.
See this video by She’s a Tiny Plumber on TikTok. She uses the duet feature to react to a leak repair, and she explains each step in a comprehensible way while keeping it light and humorous.
Feeling inspired yet? Start making your own video content to get the most out of your brand!
Implemented by the Manufacturing Institute, National Manufacturing Day takes place on the first Friday of every October and this year it’s October 6th. Manufacturing Day is part of the Manufacturing Institute’s initiative to inspire the next generation, diversify the workforce and positively shift perceptions about the manufacturing industry.
In celebration, thousands of manufacturers across the U.S. host events to showcase the realities of modern manufacturing and address labor shortages in the industry that are open to students, parents and/or educators.
Manufacturing Day is a chance for manufacturers to emphasize their work and their workers and to inspire a future generation of skilled workers.
In marketing, there’s a lot of different forms of marketing as it keeps evolving. However, traditional marketing is not going away.
The following is a guest post from our friends over at Long & Short of It, masters of ideation, customer insights and market research. They like to say they “dig and find lots of data and then turn it into actionable insights.” Following is their guest post.
The reputation you have with your customers is critical.
That should not come as new news to anyone running a business. How your customers perceive your products and services has a direct impact on future sales and it directly affects prospects consideration. The online community can be both a huge boost as well as a land-mine. Anyone with access to the internet, so basically everyone, can impact how you are perceived. So, what to do?
If you have read any of our articles, there is often one common theme in there, have a plan. It’s better to proactively manage your reputation than to let the social media world run it for you and be in a reactionary mode, especially if there are negative comments.
Assess where you are now
Start with an assessment of where you are today by taking a fresh look at your social media accounts. Understand where your customers are and that’s where you want to be. Depending on the size of your company and the resources you have, you may not need to be everywhere. For example, in our company, and given our target audience, we don’t need to be on TikTok. Then take the time to read the comments and the level of engagement your audience has with your posts. Get a good sense of what people are generally saying and how much is positive, negative, or just neutral.
Engage and boost
This is where the heavier lifting comes into play. It’s increasingly important to engage with your target audience online and this applies to B2B as much as it does in B2C companies. Are you posting regularly? How often you need to varies by the type of company and the channel. For some it might be a few times per week and for others at least once every two weeks. Your marketing team or agency can help determine the proper cadence.
Stay on top of the questions or comments
Try to respond to customer questions within 24 hours if possible. If someone states something incorrectly, it is appropriate to provide the correct answer. If someone says something negative, don’t react until you can assess the validity of the statement and provide a professional response. And given that anyone can say anything, not all comments necessitate a response. Ensure you have a trusted person responsible to answer questions with clear guidelines to help them understand when to escalate or bring in specific expertise.
Content matters
Finally, review what you are posting. Don’t always make it a sales push, but look to educate, inform, and at times, entertain – just be sure to keep it in your brand voice. Be sensitive to the medium you are using. With LinkedIn for example, keep it primarily business oriented. It’s fine to let your personal or company brand personality come through, but it’s probably best to avoid touchy societal topics
Take the time to assess where you are, continuously engage with your target audience and never stop generating content that matters to your target audience. Your brand reputation is critical to maintain, and as Warren Buffet once said, “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”
CLEVELAND –September 2023 – Sonnhalter, a communications firm marketing to the professional tradesman in the construction, industrial and MRO markets, partnered with Greater Cleveland Habitat for Humanity for a 14th year during its annual Sonnhalter Tool Drive, which ran the entire month of August and collected over $100,000 worth of donations of tools and building materials. Since Sonnhalter began its efforts in 2010, it has collected $517,000 in donations.
Organizations, businesses and residents were encouraged to donate new and gently used tools, as well as building materials, furniture and appliances, to Sonnhalter to help benefit Habitat for Humanity’s cause of eliminating substandard housing and homelessness.
“Every year we are amazed at the amount of donations we receive from our clients and community to support Habitat for Humanity,” said Matt Sonnhalter, Vision Architect at Sonnhalter. “This year, we collected more than $100,000, making it our biggest donation since we started our tool drive initiative.”
“Helping our community is extremely important to us and with the Sonnhalter Tool Drive it allows us to provide tools to work on our houses, in our tool shop and be sold to the general public,” said John Litten, president/CEO of the Greater Cleveland Habitat for Humanity.
Community participants in the 14th Annual Sonnhalter Tool Drive included Berea Recreation Center, Cuyahoga County Public Library, Berea Branch, Frangos Group, Rising Star Coffee Roasters, Skidmark Garage, St. Mary of the Falls, The Wine Spot and many individuals living in the community.
Trade industry participants in the 14th Annual Sonnhalter Tool Drive included Babcox Media, Buyers Products, General Pipe Cleaners, Jergens, Inc., Kapro, Lakeside Supply, NIBCO, Samsel Supply, Shop Supply & Tool Company, Sutton Industrial, Woodhill Supply and Wright.
All donations that Sonnhalter collected benefited Greater Cleveland Habitat for Humanity. The donated items will be used for Habitat for Humanity projects or will be sold at one of the organization’s ReStores, recycled building materials and home furnishings stores. Proceeds from the ReStore sales are used to help Habitat build and rehabilitate homes for those in need.
About Sonnhalter
Established in 1976, Sonnhalter is the leading B2T marketing communications firm to companies that target professional tradesmen in construction, industrial and MRO markets. Sonnhalter is located in the historic Brownell Building in the heart of downtown Cleveland. Sonnhalter’s brand identity highlights its expertise in marketing to the professional tradesmen. Its tagline, “Not Afraid To Get Our Hands Dirty,” promotes the employees’ willingness to roll up their sleeves and dig deep into clients’ businesses, also, it refers to the market it targets: the tradesmen who work with – and dirty – their hands every day. Sonnhalter developed the acronym “B2T,” which stands for “business-to-tradesmen” to capture the essence of its specialty. For more information, visit the company website at Sonnhalter.com.
About Greater Cleveland Habitat for Humanity Greater Cleveland Habitat for Humanity engages people of all backgrounds to eliminate substandard housing. Cleveland Habitat was founded as a 501(c)(3) nonprofit organization in 1987. Since then, Cleveland Habitat has brought together community members, volunteers and sponsor groups to help more than 300 Habitat homeowners, including more than 1,000 children, have a safe and decent place to live. For more information on Great Cleveland Habitat for Humanity, visit: https://www.clevelandhabitat.org/.
This September 15th, join Sonnhalter in celebrating National Tradesmen Day. Taking place on the third Friday of September, National Tradesmen Day honors the men and women who helped build America with their hard work and unique skillset. These skillsets and hard work are what set tradesmen apart – whether there is a bridge to be built or a power grid to be set up, there is a tradesman to see it done.
The demand for skilled workers is only growing. Skilled trades are one of the fastest-growing sectors in the job market and are a major influence on the economy. Training is offered in almost every type of skilled trade in the job market.
Tradespeople are the heart of our nation. They’ve built our homes, roads, hospitals and schools, and without them our way of life would be lost, so join us in saying “thanks” to a tradesman.
I think we can all agree that influencers are good at… well, influencing. Sometimes it’s like I can’t go more than two days without buying something that a stranger on the internet told me I just couldn’t live without. But is the Goliath of influencer marketing about to meet its David?
Meet “de-influencing.” – the anti-thesis of influencer marketing in which a content creator tells their followers what not to buy or what “life hacks” not to try. As of this blog post, there have been over 700 million videos tagged with #deinfluencing on TikTok. This new trend of debunking trends has more to it than meets the eye, however.
Here is one example of de-influencing in action. This TikTok content creator posts multiple videos where he does a voiceover on top of a compilation of “life hacks” and explains why you shouldn’t do them. This is just one type of de-influencing, where the content creator tells you flat out not to fall into something just because it is trendy.
Another way of de-influencing that is becoming more popular is alternative influencing, or “don’t buy that trendy product that you’ve seen a thousand times, buy this less trendy product that will actually help you.”
So, why is de-influencing becoming popular? One reason might be because consumers are moving further and further away from the mass consumerism that has been creeping its way into our culture since the pandemic, when the only thing left to do with your day was online shop.
Another reason behind de-influencing is because content creators want to be as transparent with their followers as possible. Transparency and reputation are on the front of content creators’ minds. Can you really believe someone who is getting paid to support a brand who may not have your best interests in mind? Consumers are beginning to question the authenticity of influencers’ suggestions – are they truly helpful products, or is this influencer just trying to make a buck?
So, what does this mean for you and your company? First, it means that you will have to choose your influencers wisely. If you wish to do an influencer program, make sure you choose one that will accurately review your product and not one known to post de-influencing videos.
Make sure you are also being as transparent as possible with your product. If viewers appreciate honesty with influencers, they will also appreciate it with brands. Accurately promote what your product can do and how it will help, and this will ensure that your product will not get a negative review for not being worth it.
On the flip-side, it also means you have an opportunity to get your product out there if you believe it is a more efficient alternative to more trendy products. One benefit to de-influencing is that it can appeal to more niche audiences and help push your products towards an audience that would otherwise never know it existed.
De-influencing can be an opportunity for your brand, but only if you let it. How will your company join the trend of anti-trends?
Rome wasn’t built in a day. Rome also wasn’t built without a plan. Planning is essential to almost every human activity. Do you need to go to the grocery store? Okay, first write your list, then grab your keys, then get in the car, and so on. Are you going to start a new project around the house? Not without a plan you’re not.
Planning is not only meant for general ideas, but also for every aspect of your company. Planning is important for marketing, social media, video content and more. For instance, companies research tirelessly to analyze their consumers and find out how to best appeal to them. Once they have their research, they formulate a plan to attract potential buyers and tailor a marketing campaign around that plan.
Here are five reasons why planning is one of the most important things you can do.
#1) Plans help you set appropriate goals
The whole point in doing anything is to accomplish a goal. Creating a plan helps you determine if your goal is realistic or not. After you develop your plan, you may discover that you have to refine your goal a little bit to make it more achievable.
Use the acronym S.M.A.R.T. – Smart, Measurable, Attainable, Realistic, Time-bound – to decide whether or not your goals are achievable and adjust as needed.
#2) Plans help you reveal strengths and weaknesses
In order to develop a plan, you have to look at it from every possible angle. This is where you will notice the strengths and weaknesses of your plan and, while no one likes to see a weakness in their idea, this is essential to planning. Without dissecting your plan’s weaknesses, you may end up steamrolling ahead and sabotaging yourself. Notice your weaknesses and adjust accordingly.
#3) Plans increase your efficiency, confidence and credibility
Efficiency is the goal in everything you do. Plans will help you manage time, talent and money. A project may not entirely fail with poor planning, but it will use more resources than necessary to complete. Along with increasing efficiency, planning will increase your confidence. Well thought out plans boost your confidence, and boosted confidence means an increase in certainty. Creating plans, especially when working in a group, is a great way to earn credibility. A strong plan will establish your credibility among your team and push you into a place of leadership.
#4) Plans reduce risk
You’ll never be able to predict the future, but you can prepare for it. A good plan prepares for risk and uncertainty so that, if you come across a roadblock, you are ready to deal with it and continue on the path towards your goal.
#5) Plans encourage peace of mind
Perhaps most importantly, plans relieve stress. Planning alleviates a lot of uncertainty in the future and lends to your confidence. You will feel much better knowing that you have thought through every possible scenario and have discussed the pros and cons. Stress will be present, but never overwhelming with a strong plan.
Not planning or poor planning can lead to poor management of time, money and other resources that could have been allotted elsewhere. Beyond affecting yourself with your lack of planning, you can impact those around you and the brand you represent. You could hurt not only your reputation, but the reputation of your company as a whole.
The planning process is vital to any project you will take on, whether it is personal or for your company. Take it seriously and don’t cut corners, because the last thing I’d want to say is “I told you so.” Remember these five tips for planning, and your next project will be a breeze.
Every couple of months we feature a blog post from our friends at MAGNET (Manufacturing Advocacy & Growth Network). MAGNET’s mission is to support, educate and champion manufacturing in Ohio with the goal of transforming the region’s economy into a powerful, global player. You can visit MAGNET online at manufacturingsuccess.org.
As technology continues to evolve at a rapid pace, 3D printing has emerged as a game-changing manufacturing process. A common additive manufacturing process, 3D printing enables the creation of three-dimensional objects by building them layer by layer. Here we explore seven different types of 3D printing technologies and delve into their unique characteristics and applications.
Material Extrusion
Material Extrusion, also known fused deposition modeling (FDM), is one of the most widely used 3D printing technologies. In this process, a thermoplastic filament is fed through a heated nozzle. The nozzle melts the material, which is then extruded layer by layer to create the desired object. Material extrusion is known for its affordability, ease of use and compatibility with a wide range of thermoplastics. This 3D printing method is used for prototyping, product development and low-volume production.
Vat Polymerization
Vat Polymerization utilizes a liquid photopolymer resin that is selectively cured by a light source, typically an ultraviolet UV laser or a digital light processing (DLP) projector. The resin hardens layer by layer as the light source selectively exposes it to light. This technology produces highly detailed and precise parts with smooth surface finishes, making it ideal for applications in jewelry, dental and medical industries.
Powder Bed Fusion
Powder Bed Fusion comprises two main techniques: selective laser sintering (SLS) and selective laser melting (SLM). In SLS, a high-powered laser selectively sinters powdered material, usually polymers or metals, to fuse it into a solid structure. SLM, on the other hand, involves completely melting the powdered material to achieve a fully dense metal part. Powder Bed Fusion offers excellent geometric freedom, material versatility and is often used in industries such as aerospace, automotive and medical for manufacturing complex and high-strength components.
Material Jetting
Material Jetting, also known as inkjet printing, operates similarly to traditional 2D inkjet printers. Instead of ink, it uses a print head to jet liquid photopolymer materials onto the build platform. These materials are then cured using ultraviolet light. Material jetting enables the simultaneous printing of multiple materials, making it suitable for creating multi-color, multi-material and highly detailed models. Its applications range from product design and architectural modeling to medical and dental applications.
Binder Jetting
Binder jetting is a process that selectively deposits a liquid binding agent onto a powdered material bed. The binder connects the particles to form a solid structure. This technique allows for the production of parts in a range of materials, such as metals, ceramics and composites. Binder jetting is known for its speed and cost-effectiveness, making it suitable for both prototyping and low-volume production.
Directed Energy Deposition
Directed Energy Deposition (DED) involves the precise deposition of material, usually metal, through a nozzle or laser onto a substrate. DED can be used to build large-scale objects, repair existing parts or add features to an existing component. It offers the advantage of high deposition rates and the ability to use a wide range of materials, including metal alloys. DED is commonly used in aerospace, automotive, and marine industries.
Sheet Lamination
Sheet Lamination is a unique 3D printing process that involves bonding together layers of material, typically paper or metal foils, using adhesive or heat. The layers are then cut or shaped using a laser or blade. Sheet lamination offers cost-effective prototyping and is often used for creating full-color architectural models, packaging prototypes, and educational models.
The world of 3D printing offers endless possibilities, thanks to the ever-expanding list of technologies available. Understanding and harnessing the potential of these technologies allows us to embrace innovation and drive efficiency.
My internship at Sonnhalter has been such a big opportunity for me. Not only have I gained experience in my chosen field, but I also got to hold a wrench that was nearly as big as me, so I guess it’s up to you which is more important.
One of the first things I was given to work on here was a press release on something I knew absolutely nothing about. It was definitely a challenge and far from the fake scenarios I used to write press releases for in my Intro to PR class, but I liked knowing that what I wrote was going to reach people and be used.
My favorite part of the internship has been writing blog posts, like this one. I enjoyed researching any given topic and putting it into my own words, as well as inputting my own personality into the blog posts. Writing these blog posts has also given me the opportunity to gain experience more about a variety of topics, such as the connection between toilet plungers and CPR.
I got the chance to experiment with graphics and creating videos, something that I didn’t have much experience with beforehand. I was even able to contribute a donation location to the annual tool drive, something I am particularly proud of.
Even though I am going to miss most of the Tool Drive since I move back to my college house at the beginning of August, I really liked knowing that I was working towards helping people in need. I enjoyed seeing things that I created go towards a greater goal of partnering with Habitat for Humanity.
With the experience and knowledge that I have gained from this internship, I feel confident in my capabilities going forward and I know that I will only learn more with every opportunity I get. I know that wherever I end up, I will have Sonnhalter to thank for starting me on my path.
It’s no secret that blog posts are a vital piece of marketing. In 2022, 90% of businesses used blog posts as a part of their marketing strategy. But how can you make sure your blog posts are reaching their full potential? Here are five ways to leverage your blogs.
Have a strong headline and break up your content (just like this)
The most important thing is to make sure your blog posts are both reader and search friendly. Blog posts that utilize headings and proper spacing are both pleasing to the eye and helpful in boosting your search engine optimization (SEO).
A good, strong headline that draws readers in is also essential. Your headline should tell readers they will gain something from reading your blog post – whether it is informational, educational or for entertainment, your readers must get something out of reading your blog post.
Include strong meta descriptions to also help attract customers to your blog. This also doubles for optimizing your SEO.
Develop your voice through your writing
Show readers a more personal side of your brand that they can relate to. No one wants to read blogs that are bland with zero unique personality. When your blog is friendly and personable, customers feel more comfortable interacting with your brand and purchasing from it.
Traditional marketing methods, like print ads or brochures, certainly have their merits, but blogging allows customers to see the people behind the brand and what the brand is meant to represent. Think of how the fast-food franchise Wendy’s became iconic for the humorous and sarcastic responses across their social media and how their engagement and sales increased.
Find your voice and work it through your blog posts. Don’t shy away from being clever and witty, or sincere and heartfelt if that is what your brand is. Most importantly, don’t be afraid to be yourself!
Build trust with your customers
Blogs are meant to be relatable and relaxed. The informal nature of blogs is meant to encourage customers to engage so that you can understand each other better. Establishing a relationship between business and customer is essential to building trust.
Customers trust blogs that know what they’re talking about. Share your expertise to lend to your credibility. Include topics like industry insights or tutorials that highlight your expertise. Blog posts with success stories add value to the relationship between you and your customers.
Make your website a destination
Other ways to build trust include engaging in conversation by asking and answering questions. Customers want to interact with brands, but only if they value their customers engagement and respond to it. Keep an upbeat, light-hearted tone throughout your interactions to encourage customers to continue interacting.
Repeat traffic is the lifeblood of websites. A HubSpot study reported that companies with a blog receive 97% more links to their website. Your blog will give people a reason to revisit your website. This is why it is important to have a personality in your blog so that it is more appealing and readable.
Really go the extra mile by providing free resources on your blog – reliable industry tips, free downloads and guides will keep customers visiting your sites. It is also a good idea to include links to other places on your website in your new blog posts to keep things such as older blog posts in circulation.
Be Passionate!
Enjoy what you’re writing! Things that you are enthusiastic to write about are exciting to read about and will inspire more action from your readers. Write about things you care about and skip the things that bore you, because customers will be able to tell. Blog posts aren’t meant to be something checked off a to-do list; they should be fun, upbeat and engaging.
Blog posts with clear passion and good energy will exemplify the care you have for your industry, which will influence your readers to have that same energy when they interact with your brand.
As trade show season approaches, your company might be wondering what can you do to drive traffic to your booth. In the past, we’ve seen some creative ideas like puppies, arcade games and more! In this blog post, we will discuss different ideas of how you can draw attention to your booth.
Games
When it comes to attendees you will need to be engaging with your booth design. Having something fun and interactive to attract and retain attention is important. One example of this is to have games set up at your booth – whether it’s cornhole, spin the wheel or plinko. This will allow attendees some entertainment and a chance for you to giveaway some “swag” to those who participate.
Photo Booth
Photo opportunities are an easy way to have people gather at the booth while utilizing branded elements from your company. Having branded filters can help increase your engagement and promote brand awareness for your company. It can also encourage those who take a photo at the booth to post it on social media with a branded hashtag.
Virtual Reality
Having virtual reality (VR) keeps visitors glued to your booth and can keep the attention of the crowd. VR at your booth can be used to showcase your products and show how they work. Also, users can see, hear and interact with their surroundings.
Hosting a Contest
This is one of the most effective ways to get people to stop by your booth, but in order to get a decent crowd you will need to promote it pre-show. Not only should you talk about it on social media, but you can advertise the contest online or media outlet. By hosting a contest and collecting user contact information, you can collect qualified leads that you can use in the future.
Conclusion
These are just some examples of how you can attract guests to your booth at a trade show, and there’s plenty of more ways to entice people. Make the most of your booth by exploring these ideas and feel free to get creative at your next trade show.
Check out our other blog posts that cover trade shows.
When your company is focusing on a variety of marketing materials to advocate your brand and products, you might not think it’s necessary to add email marketing to the mix. But email marketing can be a part of your overall success and tie into your other promotional materials like social media, blogs and the latest news.
In this blog post, we will highlight the benefits of using email marketing and how it can improve your business.
Personalizing Content
Email marketing allows you to target content specifically toward your audience. For example, you could focus email marketing on specific products if the user expressed interest, for first time customers or based on location. By using a variety of different email subjects or different images, you can increase your engagement and/or sales.
Collecting Important Data
Not only can you collect leads to know your customers’ contact information, but you can utilize email marketing to send out surveys or receive feedback. By obtaining customer feedback, you can learn what products to promote, what your audience is interested in or how you can share tips, tricks and education.
Like previously mentioned, email marketing can help gather leads and keep track of who is engaging in your emails by opening or clicking on a link.
This information can help improve your customer experience and better understand who your audience is.
Generating Website Traffic
Email marketing allows you to drive your audience to your website to engage with your brand or products, as well as improve your SEO. Email marketing is a great way to provide your users with content, like blogs, videos and important updates, that link back to your site.
Conclusion
Email marketing is flexible and allows companies to complete their marketing goals depending on their needs. Using email marketing as part of your overall mix gives you the ability to grow and see your marketing impact.
In marketing, there’s a lot of different forms of marketing as it keeps evolving. However, traditional marketing is not going away.
Following is a guest post from our friends over at Long & Short of It, masters of ideation, customer insights and market research. They like to say they “dig and find lots of data and then turn it into actionable insights.” Following is their guest post.
Traditional marketing is not dead. Take for instance something a bit old-school such as a plane pulling a banner through the sky. If you are ever in Cleveland over the summer, you will more than likely spot one flying over Progressive Field during a Guardians game. This past summer it was Geico.
Given the shot-gun approach of aerial advertising, we may not have been the target audience, but some definitely were. According to ESPN, the average estimated crowd size during an Indians (at that time) home game in 2019 was about 21,000 (that’s a bit sad in itself). 77% of auto insurance customers were either actively shopping or experienced an adverse event that triggered shopping (e.g., poor service or a rate increase) in 2020 according to . J.D. Power. It’s a good assumption then that Geico is reaching at least 6,300 people that may be their target at each game, plus the much larger number in the city that will also see the sign.
IT’S NOT THE MEDIUM – IT’S THE OBJECTIVE THAT MATTERS
Prior to World War II, aviation pioneer Arnold Sidney Butler, the owner and operator of Daniel Webster Airport in New Hampshire, created banner towing. That was then, and in our digital world today, it almost seems quaint and somehow out of place. However, in this example, the medium is a smart decision for Geico if their objective was to increase brand awareness and potential consideration. Plus, they didn’t have to pay for the naming rights to the stadium like their competitor. In the increasing world of digital marketing, it’s important not to decide on your tactic (your medium) before you first define your objective and understand your target audience.
KNOW HOW YOUR AUDIENCE CONSUMES CONTENT & WHAT’S RELEVANT
As digital continues to grow and in some cases dominates access to certain target audiences, it has also created an equal need to better understand your target audience. It’s more imperative than ever to know how they consume content and to deliver an authentic, on brand message that is relevant. Surprisingly, not many companies do a good enough job at understanding who their target audience is or their purchase decision journey (why they buy from you). It’s not just about demographics (see our other amazing article on this topic, Demographics Are Outdated).
DO YOUR RESEARCH!
If you don’t have the internal resources to conduct your own research, then find a reputable agency that has a clear and solid process to conduct the research first and not just sell you a solution. Don’t let them sway you with just secondary data either. It’s a good start, but those are often generalities of a market or segment. Conduct your own primary research that is tailored to your company. Think of it as an investment that will provide you better returns down the road through improved campaign performance.
So, don’t just settle for a tactic, traditional or digital unless you do your homework first. Remember it’s not the medium or the platform, it’s your objective that comes first. Understand who is buying from you, why, and what matters to them. Who knows, maybe you will be flying a banner behind a plane in addition to that digital banner across the screen.
My days as an intern at Sonnhalter are not what I expected them to be. For one, there’s way less grabbing coffee for everyone than popular media would lead you to believe. For another, they gave me a huge desk with a window view. The view is a cemetery, but beggars can’t be choosers.
I help ghostwrite blog posts for the Sonnhalter website than I can add to my portfolio, draft up press releases for tools I now know more about than I ever thought I would, conduct research and create social media content. I also sit in on meetings with clients and go to in-person open houses to get a better sense of what I am writing about.
One thing I enjoy about interning at Sonnhalter is that no two days are the same. Some days are more writing intensive, while others are more research focused, and I can switch between projects if I want to write more than research.
I have been learning a lot during my time at Sonnhalter and I am excited to take it with me into my future career.
User-generated content (UGC) is content that was created through images, videos and podcasts. Types of user-generated content could be product reviews, testimonials and educational material. User-generated content can come from your customers, influencers or your employees, and can be an added benefit to your brand.
Why is it important?
UGC can be beneficial in the buyer’s journey to add credibility as well as increase social media engagement and overall conversions.
Consumers are 2.4 times more likely to view user-generated content as authentic compared to content created by brands, so utilizing this strategy is important.
UGC can help build brand loyalty and can help grow a tight knit community for your brand. Often, businesses will create influencer programs so they can send out their products for influencers to post about. This allows the company to gain content that they can post across their social media channels.
Sharing audience content also works to develop and deepen audience and business relationships, driving more brand loyalty.
Cost-Effective
Instead of creating a campaign around one of your least popular items and having to spend money on a photoshoot, you can save money by sprinkling in UGC. When starting to use UGC, check your analytics across other posts. You should find that the UGC receives higher engagement and obviously didn’t cost an arm and a leg to create. UGC is a cost-effective way to introduce an innovative marketing strategy to the mix.
Conclusion
Utilizing UGC content can help benefit your brand, but understanding how using UGC can align with your goals is important. Sit down and review your marketing strategy and see how UGC can fit into your marketing mix, so you can use it to your full potential.
Donate extra inventory, demo models, tools and building materials that are no longer needed, during the month of August to support Habitat for Humanity.
CLEVELAND – June 2023 – Sonnhalter, a communications firm marketing to the professional tradesman in the construction, industrial and MRO markets, is partnering with Habitat for Humanity again for its 14th Annual Sonnhalter Tool Drive. Since the tool drive’s inception, Sonnhalter has raised more than $415,000 worth in donations for the organization.
From Tuesday, August 1 to Thursday, August 31, organizations, businesses and manufacturers are encouraged to donate extra inventory, demo models, tools and building materials to the Sonnhalter Tool Drive to benefit Cleveland Habitat’s mission of building homes and empowering families through safe and affordable home ownership.
“It is hard to believe this is our 14th year,” said Matt Sonnhalter, vision architect at Sonnhalter. “Thanks to the generosity of the community, clients and friends of the agency, we have been able to donate more than $415,000 to this great cause. Last year’s Tool Drive was a historic year for us, and we are hoping to be able to match that this year.”
The Sonnhalter Tool Drive encourages businesses and organizations to look through warehouses for extra inventory and overstocked tools or items.
Cleveland Habitat has helped more than 300 Habitat homeowners, including more than 1,000 children, have a safe and decent place to live. The donated items will be used for Habitat for Humanity projects or will be sold at the organization’s ReStore, discount home improvement stores with two locations in Cuyahoga County. Proceeds from ReStore sales are used to help Habitat build and rehabilitate homes for those in need.
Tools and materials can be shipped to Attn: Tool Drive, Sonnhalter, 1320 Sumner Ave., Suite 200, Cleveland, Ohio 44115. For information on how you can participate in the Sonnhalter Tool Drive, or to coordinate larger shipments, i.e., pallet size, please contact Rosemarie Ascherl-Lenhard from Sonnhalter at 216.242.0420 x130 or [email protected]. To make a monetary donation, please make checks payable to “Greater Cleveland Habitat for Humanity” and mail to Sonnhalter, 1320 Sumner Ave., Suite 200, Cleveland, Ohio 44115.
Established in 1976, Sonnhalter is the leading B2T marketing communications firm to companies that target professional tradesmen in construction, industrial and MRO markets. Sonnhalter is located in the historic Brownell Building in the heart of downtown Cleveland. Sonnhalter’s brand identity highlights its expertise in marketing to the professional tradesmen. Its tagline, “Not Afraid To Get Our Hands Dirty,” promotes the employees’ willingness to roll up their sleeves and dig deep into clients’ businesses, also, it refers to the market it targets: the tradesmen who work with – and dirty – their hands every day. Sonnhalter developed the acronym “B2T,” which stands for “business-to-tradesmen” to capture the essence of its specialty. For more information, visit the company website at Sonnhalter.com.
About Greater Cleveland Habitat for Humanity Greater Cleveland Habitat for Humanity engages people of all faiths to eliminate substandard housing. Cleveland Habitat was founded as a 501(c)(3) nonprofit organization in 1987. Since then, Cleveland Habitat has brought together community members, volunteers and sponsor groups to help more than 300 Habitat homeowners, including more than 1,000 children, have a safe and decent place to live. For more information on Great Cleveland Habitat for Humanity, visit: https://www.clevelandhabitat.org/.
It’s probably not surprising that 4 of the Top 5 channels are online/digital according to a recent report from Wunderman Thompson Intelligence, but I bet you the #2 channel is: In-store/at a vendor’s warehouse.
However, while US B2B buyers are searching on Amazon Business and the site commands an estimated 15% of their buying budgets, it’s not necessarily where buyers are starting their purchasing journey.
The largest share of US respondents say they most often start their journey in-store or at a vendor’s warehouse (26%), while fewer start on Amazon Business (16%).
The pandemic played a role in people purchasing online more but spending online is likely to decrease post-pandemic.
Here are some additional nuggets from the report:
Nearly all US respondents have switched suppliers for all (55%) or some (41%) business purchases during the pandemic
Almost half (49%) of all B2B purchases are made online
62% of buyers would like to have dedicated smartphone apps through which they can make B2B purchases
89% of B2B buyers in the UK and US find buying online more complicated than offline
Promotions and marketing are the #1 influencing factor in B2B purchasing
With a high percentage of B2B buying happening online, it’s important to have your suppliers get their online portals right. Online portals can change a customer’s shopping experience and leave them with a positive attitude.
Each month we’ll be featuring a blog post from our friends at MAGNET (Manufacturing Advocacy & Growth Network). MAGNET’s mission is to support, educate and champion manufacturing in Ohio with the goal of transforming the region’s economy into a powerful, global player. You can visit MAGNET online at manufacturingsuccess.org.
Remember the feeling of being assigned an essay in school, when you knew what you needed to write about, but didn’t know where to start or couldn’t find the right words to string together? Blog writing can elicit those same feelings, with the added pressure of having to work within the confines of SEO, brand and purpose. Ya, blog writing can be intimidating.
But, great blogs can lend huge credibility to your business and areas of expertise. Further, blogging is a low-cost way to connect with existing, new and potential customers; offers a quick, valuable source of social media content; and builds your brand. Ultimately, your blogs can share how much you know about your manufacturing field and put you ahead of a competitor who’s not blogging.
Recently, someone who is not a marketer asked me how to write a blog and if I could document the process. I immediately realized that anyone in business could benefit from understanding the full process. Subject matter experts in manufacturing need to position themselves as industry leaders and provide educational, thought-leadership content to their current and potential customers.
Here is the process I use when I write blogs for myself, my organization or clients.
Brainstorm a list of potential topics.
Organize those topics by top of funnel (awareness/educational), middle of funnel (consideration) or bottom of funnel (conversion/sales) content. This will help you create a balance of content to nurture leads along the buyer process, which will then keep them loyal and become your advocates.
Identify keywords that you or your company want to rank for in a Google search and include those in the blog (optimizing it for SEO). These keywords are best identified by using a tool that can tell you what the most popular searches are for your industry or what keywords your competitors are ranking for.
Make sure the topic you select is relevant for your audience.
I do some online research to see what’s already out there; sometimes, that helps me focus my topic further.
Some people do an outline, though I don’t. I just do a rough draft and then move things around. Back to the idea of a college essay, it has an intro, body and conclusion or a beginning, middle and end.
Make the language conversational and engaging. Show “personality.”
Keep sentences and paragraphs short.
Often, I interview someone for the blog by either emailing them questions. Sometimes we’ll have a phone or zoom chat, and I’ll taking notes if they are the subject matter expert or can provide a quote for my blog that will lend it credibility.
Create a headline that makes people want to read it. Often that is things like 10 tips, 5 ways, 3 things you can do.
If the blog is longer than a paragraph or two, I usually write subheads to break it up into digestible bites and so people can scan and see an outline of what’s covered. You also can make phrases that are important bold, so it is easily scannable.
People love lists; so, I usually use a bulleted or numbered list (see: this blog). That also makes it scannable and user friendly.
As for length, search engines like long form copy, which is about 1,500-2,000 words. But minimum wordcount should be 400 to 500; otherwise, Google actually penalizes you for thin content.
Check grammar!
Use an engaging image that catches attention and use video when you can.
Cite sources if you use outside info.
Put a call to action at the end. What do you want them to do? How do you capture them?
Videos have become increasingly popular over the last couple of years, but has your company used videos to their full potential? Join us as Matt Sonnhalter explains why your company should be using video content in your marketing mix.
Sonnhalter announced the recent appointment of Kaylee Lauriel to public relations intern. In this role she will have the opportunity to gain hands-on experience including writing press releases and blog posts, conducting research and creating social media content.
Lauriel attends Pennwest Edinboro University, where she majors in Strategic Communications and plays on the women’s soccer team. Along with being a student athlete, Lauriel is a member of multiple on-campus groups such as the Honors College and the Applied Communicators of Edinboro.
During her time at Pennwest Edinboro, Lauriel has taken introduction to PR classes, as well as courses on event planning and organizational business that have prepared her for taking on this internship. By the end of her internship, Lauriel hopes to have a greater understanding of her future career path, along with gaining some real-world portfolio content.
When she isn’t working or on the soccer field, Lauriel enjoys spending time with her dog or reading books.
In a recent article from Industrial Distribution, the term “omnichannel” and what it means for distributors was discussed. Omnichannel means the connection of all systems, platforms, departments and sales channels. With omnichannel capabilities, distributors can provide customers with a consistent experience across all touch points.
Why are omnichannels important to B2B customers?
Omnichannels allow users to have a fluid shopping experience and give them options when they shop. Over time the number of channels that customers can engage with has grown and will continue to grow. In a study from McKinsey & Company, they found that modern B2B buyers want to engage with distributors across 10 or more channels and move between channels seamlessly.
With more channels for buyers to access this leads to more sales.
What Is Omnichannel?
An omnichannel model gives you a holistic view of the customer experience and buying journey. When you understand your buyers’ buying patterns then you will know what products they are in the market for and how to better your business.
By having multiple channels, it allows users more opportunities for buying and makes it easier to buy from you.
How many channels do you offer your customers today? If it’s anything less than 10, it’s possible you’re not reaching all your potential customers.
Over the past decade, we’ve watched LinkedIn go from a job recruiting site to now being a true networking ecosystem. Join Matt Sonnhalter for a Marketing Minute to learn more about the exciting potential of using LinkedIn for your company.
If you’re a manufacturer that markets products and services to the construction, industrial, or manufacturing markets, you must know how much your marketing efforts are paying off. That being said, measuring the return on investment (ROI) for each individual effort can be difficult. However, with the right approach, it’s possible. In this article, we’ll discuss how to measure the ROI of your manufacturing marketing efforts to help you make better decisions about your marketing spending and strategies. More accurately, we’ll cover creative ways to measure different types of engagement. This will help you ensure that every penny counts towards achieving the best outcomes possible.
1 Understand the Basics of Return on Investment (ROI)
A return on investment is anything that brings you a return after an initial investment. More often than not, this is a monetary return, but not always. That being said, one of the most important things for any business is figuring out the ROI. If you know what you are investing into and why, you can maximize efficiency and bottom line. When it comes to manufacturing marketing efforts, as with all marketing efforts, your goal should be to maximize returns while minimizing expenditures. Using metrics like time spent or money saved will help you gauge whether you are on the right track to success or failure. As a result, you’ll be able to make decisions quickly and efficiently.
2 Identify Your Key Performance Indicators (KPIs)
Identifying key performance indicators is essential to measure the ROI of your manufacturing marketing efforts accurately. Your KPIs can help you set goals and measure progress. They can also help you prioritize tasks, increase productivity, and improve customer satisfaction. It can be challenging to figure out which KPIs are relevant for your type of business. This can be especially difficult for manufacturing marketing efforts since it requires specific marketing. However, no matter the type of business, the same principles hold. You need to establish processes that incorporate feedback systems when meeting particular objectives. This will ensure that you accomplish all your tasks thoroughly and efficiently. Additionally, with the data you gather, you will have all the information necessary to make informed decisions that yield results.
3 Analyze the ROI of Different Types of Manufacturing Marketing Efforts
When it comes to marketing efforts in the manufacturing industry, many different options are available. It can be challenging to determine which ones will yield the best ROI. This is where analyzing different types of ROI becomes essential. Understanding how each strategy affects your bottom line lets you decide which methods make sense for you. This is the best course of action if you wish to figure out how to allocate resources accordingly. Doing this is going to allow you to get a complete understanding of the efficacy of your marketing initiatives.
4 Make Use of Software Solutions to Track Your Campaigns
Automation and software solutions make the process of tracking campaigns easier and faster. Not only that, but they free up valuable time to focus on other business processes. By taking advantage of automation, companies in the construction, industrial, and manufacturing markets can get real-time information to track the effectiveness of their campaigns. This data help with making more informed decisions on optimizing their efforts to maximize ROI. Additionally, automation can help identify growth opportunities.
Furthermore, it can show areas where campaigns need tweaking or improvement. Keeping an eye on the performance of your campaigns using software will even give you a competitive edge in your market. That being said, CRM is the best software to use for this purpose. If you can make the most of your CRM, you won’t have issues staying on top of your ROIs.
5 Utilize Data Analytics to Identify Areas for Improvement
By utilizing data analytics, manufacturers can gain greater insight into their customers. Furthermore, they can identify areas in need of improvement. Data analytics allow a manufacturer to compare customer feedback over time. This, in turn, makes it possible for them to detect any changes that may warrant attention. Combing data analysis with target research will also help you recognize customer trends. This is important because staying on top of the changes in your industry will help you adapt quickly and accurately. This assessment of customer preferences allows companies to remain agile and respond to customer demand in a timely manner. As a result, this is going to increase customer satisfaction.
Additionally, harnessing the power of data-driven decision-making can significantly improve multiple aspects of the business. For instance, by leveraging advanced analytics tools and techniques, you can better understand your whole operation and figure out how to improve them.
6 Develop Strategies to Maximize Your ROI
Maximizing your company’s ROI is the key to sustainable growth and profitability. However, you need to understand how to structure your investments across different advertising platforms to achieve this. And, for this to work, you need to create a strategy. When creating a strategy, you must be careful because what’s on paper may not be so cut and dry when you put it into practice. For this reason, you must regularly monitor metrics such as sales volume and cost efficiency to ensure they work in practice. If you don’t do this, there is no way to ensure success.
Conclusion
In order to effectively measure the ROI of your manufacturing marketing efforts, first and foremost, it’s important to understand your ROI. In addition, identifying KPIs can help to ensure accuracy when it comes to the data you collect. Furthermore, software solutions like CRM can help streamline the process. So, following these steps will increase the likelihood that you will hit the right targets with your next marketing effort. Not only that, but you will also be able to accurately measure the ROI and make any improvements if at all necessary.
About the Author
Michael James is a seasoned marketing professional with years of experience in the manufacturing industry. He has developed a deep understanding of the unique challenges and opportunities of marketing products. In his free time, Michael loves spending time hiking and surfing.
Let’s face it, third-party cookies and Ad IDs have been a crutch for advertisers over the past decade.
Well now as data restrictions tighten and tech companies (i.e., Google and Apple) make it harder for advertisers to track users, everyone is scrambling to find alternatives to using cookies.
One alternative is using your first-party data which is the data you collect on your audience based on their activity within your website, app, email services or social media.
A new study from LiveIntent and Advertiser Perceptions lists the top ways advertisers plan to grow or enhance first-party data, with the Top 3 areas being:
1) Growing email lists via newsletters
Nine in 10 advertisers see newsletters as valuable in understanding your audience. The use of growing your email list will help businesses to activate their data and fully understand their audience. Newsletters will also allow businesses to personalize their communication efforts and see who they should be targeting. Lastly, they will also help to provide first-party data and show you relevant content that businesses can use to build a connection with consumers.
2) Site/app visitation behavior
Website and app visitation can provide important behavior that can be used to track their data. When users connect to your website, the website can collect your audience details. From websites or apps, you can gain users email address, name, mobile number, location based on shipping information and behavioral data. With all this data you can easily see what audience persona or following you have and market directly towards them.
3) Social media
Social media is a vital tool in collecting your audience’s data. Your audience will most likely be using social media way more than just typical Google. Especially in this day and age, people are constantly on a social media platform throughout the day. With social media, you can directly see who your audience is and can even focus on paid media to target and get more insights. With knowing your audience, you can also look for ways to improve on social media to try and expand your first-party data.
Data is very important in knowing who your audience is and seeing who you should be marketing towards.
What’s your company doing to increase their first-party data?
CLEVELAND – April 2023 – Sonnhalter, a communications firm marketing to the professional tradesman in the construction, industrial and MRO markets, announces NIBCO as one of its newest clients.
Founded in 1904, NIBCO is a leading provider of valves, fittings and flow control products for commercial, industrial and institutional construction, marine markets, as well as residential and irrigation markets. Headquartered in Elkhart, Indiana, NIBCO offers more than 56,000 SKUs to the plumbing industry.
“As NIBCO continues to grow and expand, Sonnhalter’s knowledge of the industry will help NIBCO to increase our brand awareness,” said Sally Boyer, marketing communications manager at NIBCO. “At NIBCO, we have a manufacturing history spanning over a century of producing high quality products, and with Sonnhalter we can continue to push boundaries.”
Sonnhalter will be assisting NIBCO in managing its earned media, social media, paid media and overall marcom strategy.
“NIBCO is a company with a rich history and expansive list of valves, fittings and flow control products,” said Matt Sonnhalter, vision architect at Sonnhalter. “We look forward to working together to enhance NIBCO’s brand leadership in the industry.”
About Sonnhalter
Established in 1976, Sonnhalter is the leading B2T marketing communications firm to companies that target professional tradesmen in construction, industrial and MRO markets. Sonnhalter is located in the historic Brownell Building in the heart of downtown Cleveland. Sonnhalter’s brand identity highlights its expertise in marketing to the professional tradesmen. Its tagline, “Not Afraid To Get Our Hands Dirty,” promotes the employees’ willingness to roll up their sleeves and dig deep into clients’ businesses, also, it refers to the market it targets: the tradesmen who work with – and dirty – their hands every day. Sonnhalter developed the acronym “B2T,” which stands for “business-to-tradesmen” to capture the essence of its specialty. For more information, visit the company website at Sonnhalter.com.
About NIBCO INC.
Founded in 1904, NIBCO INC. is a leading provider of valves, fittings, and flow control products for commercial, industrial and institutional construction, Navy marine markets, as well as residential and irrigation markets. NIBCO is headquartered in Elkhart, Ind., and has 13 manufacturing plants located throughout the United States and globally. Visit NIBCO.com for information on the complete line of NIBCO products.
By the time I reached Indianapolis for the NTEA Work Truck Week, my seventh trade show in just over 52 days, my battery/energy level was running close to empty! Luckily for me there were plenty of batteries and charging stations since electric vehicles were once again the hot topic of the show. You couldn’t walk 10-feet down any aisle without tripping over something EV-related.
As the industry’s transition to electric power accelerates, much of the news coming out of Work Truck Week was related to electric vehicles, including the launch of eight commercial EVs, as well as associated auxiliary power solutions, bodies and equipment.
The Green Truck Summit, NTEA’s full-day advanced fuels and vehicle technology conference, was also sold out for the second year in a row, with nearly 1,000 attendees.
And the overall attendance of the show returned to pre-pandemic levels with 14,885 industry professionals, setting a new record with a 17% increase over the 2022 event.
Here are just a few of the commercial electric vehicles which were unveiled at the show:
-Isuzu Commercial Truck of America and Hino Trucks both chose Work Truck Week 2023 to announce their first all-electric trucks, Isuzu’s N-Series EV and Hino’s M5e and L6e.
-Mack Trucks unveiled its first electric vehicle in the medium-duty segment, the Mack® MD Electric.
-Shyft Group revealed the new Blue Arc Class 5 All Electric Crew Cab, while Ideanomics and VIA Motors introduced the VTRUX® electric work truck.
-Workhorse Group pulled the silk from its new W56 zero-emission step van.
-JB Poindexter & Co business units announced several new products and developments, including Project ZEVX, an EAVX, Reading Truck and ZEVX electric concept, and an all-electric C250 postal truck demonstration vehicle developed by Morgan Olson for Canada Post.
-Ram Commercial showcased its new Ram 1500 Battery-electric Vehicle Concept, and Bollinger Motors provided updates on its new B4 all-electric fleet truck. Meanwhile, Ford Pro marked the one-year anniversary of the Ford E-Transit all-electric van.
And while the commercial EVs dominated the headlines at the show, there was one booth that caught my eye as I was walking the last day of the show. Loop Energy, an industry-leading developer, manufacturer and supplier of hydrogen fuel cell systems for vehicle OEMs and power generation system manufacturers. They were showcasing their newest commercial vehicle solution. Who knows…maybe hydrogen could be the next alternative fuel/power source in the decades to come. I guess maybe we are not that far away from flying vehicles:)
Well, that’s a wrap for the 1Q 2023 trade show season, time to rest up for the Fall trade show circuit!
Each month, Alan Sipe, a contributing editor for Professional Distributor magazine, writes a sales skill article targeted to the independent business people who own and operate the various branded tool trucks you see parked at automotive repair shops everywhere.
As a mobile jobber for a major brand, you either have a set number of technicians on your route or a set geographic boundary controlling your selling efforts. Being an independent mobile jobber, your efficiency, selling time, and logic determine the ground you can successfully cover. Major or independent, there are limits on the number of customer opportunities and realistic hours in the day you can sell.
It’s always easy to think that you only need a bigger territory or access to larger dealerships to be a Top 100 dealer (but this is probably not going to happen). You could wish for lower prices, higher margins, and fewer backorders (I guarantee that this is not going to happen). And finally, you can hope that one of your competitors drops out of the business since he is a price-cutting pain in your wallet!
So, if wishing, hoping, and praying are not going to help, there is only one thing remaining. You are going to have to accept the cards (aka, technicians) you’ve been dealt and make the most of it.
This month we’re looking at ways for you to look at your customer and prospect base and build your revenues with the opportunities you have.
I imagine you have a good idea of who are all the absolute Tool Nuts, Good Customers, Sporadic Customers, non-customer prospects, and Dead Beats (cash only) that work in your area. I’m guessing that you have some document/spreadsheet/program with all the names of the technicians and shop owners in your area.
Let’s start with the Dead Beats (cash only) in your area. No matter how bad at bill paying these technicians are, they still need tools to do their jobs. Granted they are probably buying many of their tools at Harbor Freight or some other discount location, but there are still some specialty products they can only get from a true automotive jobber — like you. Don’t ignore these people. You never know if their financial missteps are over or they are now somehow currently flush with cash. Talk to them, show them your new cool tools, and discuss a way for them to potentially get in your good credit graces. Maybe give them a plan that if they buy x amount from you for cash, you will start them out with a small credit line. Talk openly but discretely with them about their issues, it’s often surprising what a little open communication can accomplish. Think of it this way, anything you sell them is 100% plus business, and additionally, you will probably sell to these people at full-boat list price.
Your next target group should be the people who are buying from someone but not from you. These are your prospects. Continue dropping off your promotional brochures and eye-to-eye thank them for looking at it and while you at it mention that you would appreciate a shot at their business. I’m sure in some cases these non-customers are mad at you, your predecessor, or the brand that is on your truck, and these issues are what you need to get past. Sometimes a simple request like “how can I earn your business back” may crack the ice and open a conversation. This conversation may not be all peaches and cream at first.
When they regurgitate whatever the previous sin (in their eyes) was, honor their statement with “I’m sorry that happened, and I’ll do my best to meet your needs as we move forward.” Sure, the prospect may be a knucklehead and never forgive you for not taking back the broken lugnut socket that he had welded to a pry bar for busting loose frozen wheel nuts. Just keep asking. If this guy is that odd, he will sooner or later become unhappy with his current supplier and come back to you. The successful action in this instance is to keep talking to them and asking for their business. Again, anything you sell them is 100% plus business.
The hardest nut to crack is the sporadic buyer. Are they maxing out their credit with every mobile who calls on them? Are they trying to spread the wealth and keep everybody happy? Are you their primary, secondary, or almost-nothing supplier?
Firstly, try your best to figure out where you stand with this sporadic buyer. Are you number 1,2,3, or four on their purchase scheme? You can mention to them that if they were to consolidate their purchases with you, you could give them something in return. Better terms, cumulative discount, the first shot of what’s new and exclusive. Something to make them feel special. Setting them up on a try before you buy it, one-week loaner program is a good way to get someone’s interest. There is no need to give away the store, just make them feel wanted and special.
The” tool nuts” of which I am one, will buy almost anything new that hits the market. The challenge here is that except when a tool is new and exclusive to your brand it is probably new and available from you and all your competitors too. In this case, it is often true that the first mobile in the door with this cool new tool gets the business.
A great idea for your Tool Nuts is to develop an email or text group list of these technicians and the day you learn of or get your hands on a new tool communicate with this group immediately letting them know about the product and that you will be bringing it to them shortly. You can even give the recipients of this communique the option of hitting reply and pre-ordering this product from you. Anything you can do to get them committed to you is the objective.
And finally, there are your Good Customers. The acronym KDWYD (keep doing what you’re doing) is your first line of defense. Keep treating them like gold, telling them every week that you appreciate their business, and always, always ask if there’s anything else you can do for them. As corny as it sounds the motivational phrase “you’re best kept rose will soon wither and die if left unattended” fits your good customers perfectly.
There’s a ton of money to be made in the s!@t business…at least that’s what I reminded every year I attend the WWETT Show.
This show does a great job on their education sessions…and this year was no different, with over 100 sessions running over the four days. And I loved their “Button Wall” which was just outside the main entrance of the exhibit hall…the “straight outta toilet paper” and “septic” (which was orange, so obviously had to grab) were the two buttons I picked up.
The exhibit hall was packed (I believe there’s still a waiting list for companies that wish to exhibit at the show). Pipe re-lining and repair was a “hot topic” for this year’s show. It’s been at past shows, but I feel this year it was much more prevalent across the entire show.
One thing I took advantage of this year, which I hadn’t in the past, were the facility tours on the last day of the show. I signed up for the Belmont Wastewater Treatment Plant, Indianapolis’ largest wastewater treatment plant. And this was the first time I had toured a wastewater plant.
It was fascinating and the highlight of the show for me…here are just a couple of nuggets of wisdom I learned on the tour:
-they have a max daily capacity of running 330 million of gallons through the system (normally daily amount is 120M gallons)
-it only takes 12 hours for the untreated water to go through the entire system and when it is released into the water it’s actually cleaner than the actual water running in the river
-to help deal with surges and overflows from strong storms, they are currently building (scheduled for completion the end of 2025) the DigIndy Tunnel System that’s a 28-miles-long network of 18-foot diameter deep rock tunnels, 250 feet beneath the city, with a main trunk and five fingers which has a 250 million gallon capacity
-I think the gigantic ten screw pumps were my favorite part, followed by the UV light treatment
Typically this shows runs Monday-Thursday and tends to be in the mid/end of February, but the show organizers are shaking things up for 2023, which will now be happening at the end of January (January 24-27) and running Wednesday-Saturday. This 2023 show will also run up against AHR Expo in Chicago and coincide with the World of Concrete Show out in Vegas, so it will be interesting to see how this affects attendance.
CLEVELAND – April 1, 2023 – Sonnhalter, a leading B2T communications firm marketing to the professional tradesman in the construction, industrial and MRO markets, has made the strategic decision to supplement its marketing offerings with plumbing, HVAC and electrical contracting services due to industry need and demand.
“After careful consideration we’ve made the decision to add plumbing, HVAC and electrical contracting services to our current business offerings, since there is a growing demand and potential for exponential growth,” said Matt Sonnhalter, vision architect, Sonnhalter Contracting.
“Our philosophy as a marketing firm was always ‘that we are not afraid to get our hands dirty,” explained Sonnhalter. “With more and more tradesmen retiring, the skills gap has become a more urgent crisis in the contracting arena. We feel Sonnhalter can do its part to address this need.”
Every day, the shortage in the skilled trades becomes more acute. Industry experts say the trades lost nearly a million skilled workers during the recession that have yet to be replaced, and as older workers retire, the crunch will get even tighter.
For more information on Sonnhalter’s contracting services, including plumbing, mechanical contracting, general contracting and electrical contracting, please contact: Matt Sonnhalter at [email protected].
Just kidding… APRIL FOOLS!!!
About Sonnhalter
Established in 1976, Sonnhalter is the leading B2T marketing communications firm to companies that target professional tradesmen in construction, industrial and MRO markets. Sonnhalter is located in the historic Brownell Building in the heart of downtown Cleveland. Sonnhalter’s brand identity highlights its expertise in marketing to the professional tradesmen. Its tagline, “Not Afraid To Get Our Hands Dirty,” promotes the employees’ willingness to roll up their sleeves and dig deep into clients’ businesses, also, it refers to the market it targets: the tradesmen who work with – and dirty – their hands every day. Sonnhalter developed the acronym “B2T,” which stands for “business-to-tradesmen” to capture the essence of its specialty. For more information, visit the company website at Sonnhalter.com.
In 2023, companies are taking the time and effort to access their opportunities and think about long-term impact, and short-term actions. This is inspiring marketers to be more strategic on platforms while working with the ever-changing algorithms.
Hootsuite released their 2023 Social Trends report and in this blog, we will discuss the future of social media marketing.
Influencers
“With the recession, with COVID, and just being more financially pinched… marketing dollars always get cut. When we’re strapped for resources, creators become a very appealing tool for marketers,” said Leah Gritton, director of integration strategy, Energy BBDO.
When working with influencers it’s important to do your research as you can discover a variety of influencers across different platforms. Understanding relevant influencers and their audience will help identify potential influencers to work with. Don’t be shy to work with influencers who have fewer followers as it’s essential to find a creator that can make content applicable to your product or service.
Return on Investment
Last year, 83% of marketers in Hootsuite’s social media trends survey reported having some level of confidence in the return on investment (ROI) of social media, up from 68% the year before. This year, they asked how confident marketers were that social media was useful for marketing to or engaging with their audience. A whopping 96% of marketers reported some level of confidence on how useful social media is.
All social media metrics can tell you something about whether you’re achieving objectives and meeting your goals. But tracking the right metrics is the key to understanding your social ROI. Run monthly, quarterly and yearly reports to understand how social is performing and what can be done differently.
As leaderships evaluate budgets and have deeper conversations about goals, make sure everyone is on the same page. Social media is a valuable channel for your audience and efforts should be maximized.
Social Media Platforms
More than 84% of TikTok users are also on Facebook and almost 88% of Twitter users are also on Instagram. People don’t only get different types of value from different networks, they explicitly use different social networks for different purposes.
As social media platforms introduce new features, make sure to reflect on your business goals. Focus on creating content that is well suited to the platform and your company, instead of trying to keep up with every new feature.
Some recommendations we have are conducting a social media audit to evaluate what audiences are on what platforms and how does your social media presence compare to your competitors. We also recommend making your content fit each platform. Having your social content reflect the platform it’s getting posted on allows you to more easily target your audience and build a stronger strategy.
Building a brand and connecting with your audience can be difficult, but developing goals, taking a deeper dive into your social strategy and creating an online presence, makes it easier! We hope with the look inside the top social media trends of 2023 that this helps to give you insight and ideas of what you should be striving for.
Following is a guest post from our friends over at Long & Short of It, masters of ideation, customer insights and market research. They like to say they “dig and find lots of data and then turn it into actionable insights.” Following is their guest post.
Sure, some people are lucky enough to work with a product or service that they consume or want to consume, but most of us spend our days working on products or services where we are not part of the target audience. And, that’s okay. You don’t have to be the target audience to be able to market to them. However, you do have to recognize who they are and keep them top of mind when making marketing and product decisions.
It seems so obvious, but it’s not. For example, a team member may know that their target audience is a 45-64-year-old woman, yet they choose to put a 20-something model in their print ad. Sure, she looks good, but that isn’t the right choice to resonate with the target audience, and in fact, may actually turn off that audience. That is a simple example, but you get the idea. If those marketers were thinking about their target audience, the young model wouldn’t have been a consideration.
Getting into the minds of your audience may take some time and extra thought, but it’s worth it. You need to know them and also know what they say about your brand or product. If your audience says a product is practical, it’s practical. It doesn’t matter that you want it to be chic.
THERE ARE A NUMBER OF WAYS TO GET TO KNOW YOUR TARGET AUDIENCE.
See them in action. I spent a large portion of my career in marketing research, so I’ve had the pleasure of watching consumers interact with a variety of products from greeting cards to bank teller lines to welding equipment. There is no replacement for seeing them in action. Get out of your office. Trust me, you will learn something every single time. You can watch them and just observe, or better yet, ask them some questions. Why did you choose that? How did you decide to pick that up first? Was this something on your list or an impulse purchase today? Then listen to what they say and ask follow-up questions. People are more than willing to share their experiences. One thing to remember is that you’re only talking to a small number of folks. Yes, it’s helpful, but don’t make decisions based on what we like to say is “a focus group of one.” Combine this with other learnings.
Conduct primary research with them. There are many methodologies out there from quantitative to qualitative. Match the method to the objective. You’ll want quantitative (e.g., survey) if you want to measure something. An example here is finding the preferred marketing message. To choose a winner, a large sample size is needed which means quantitative. Qualitative (e.g., focus group) is used when you want to explore something. The example here is understanding what the target audience likes and dislikes about a selection of marketing messages.
Dig into secondary research. There is data available on many target audiences – especially if your audience is a common one (e.g., Moms 25 – 54). Understand that this information won’t be specific to your brand or product, but you can still learn a lot about various audiences this way. Try to look at secondary research first, because it can help inform what you want to know from your specific audience.
Knowing your audience is a key step in presenting your brand or product in a way that resonates with them. Take that step – it’s worth it.
March 11th is set aside each year to spread awareness of the importance of plumbing and plumbers. At Sonnhalter, we have a great appreciation for plumbers and the work that they do. Today, Sonnhalter’s PR Technician, Kylie Stanley will be sharing with you some information about the holiday and plumbing.
Often plumbers don’t receive the credit and fame that they deserve even though plumbing is part of our everyday lives.
The reality is that without plumbers, our world would be far from sanitary or pleasant. As part of our team’s commitment to getting our hands dirty in our clients’ work, we’ve had the opportunity to see plumbers at work, we’ve used their tools and we’ve heard their stories; we know that they deserve to be honored today.
Plumbers do much more than unclog drains and fix leaky faucets – it’s plumbers who install the miles of piping that make hot, cold and process water and gas utilities possible.
Did you Know That Plumbing Improves the World…
Over 1 billion of people gained access to piped water supplies between 2000 and 2015
The global population of people who used safely managed sanitation services increased from 28% in 2000 to 39% in 2015
A 4-minute shower can now use as little as 24 liters of water
The dual system toilet flush, created in a small town in Australia in 1980, now uses as little as 4.5 liters of water
Today we salute the ones who keep everything flowing, and not overflowing. Thank you to the dedicated plumbers who answer the call and don’t recount the tales of what they’ve pulled out of pipes.
Next up was AHR in Atlanta. Now I got a whopping 12 hours at home after Vegas to do some laundry, repack and sleep before heading back to the airport! Anyhow no rest for the weary, as we had 30+ editor/influencer appointments over the course of the show for our clients Franklin Electric & NIBCO. So needless to say it was a jam-packed show!
And the busy schedule didn’t stop at the end of each show day…I had plenty of client dinners every night (we ate very well as you could see by the snippets in the video recap) and customer appreciation parties…highlighted by Franklin Electric’s party at the SkyLounge on top of The Glenn Hotel (spectacular views of downtown and the sunset).
I was also amazed at this show as far as the social media presence and the sheer number of influencers…from the AHR Podcast Pavilion and social media sessions, to the swarms of influencers walking the aisles. The podcast pavilion has grown exponentially in just three years. And the influencers far outnumbered the traditional trade media editors!
The NAHB’s International Builders Show (IBS) which has coincided with KBIS since 2014…and this year, the National Hardware Show (https://www.nationalhardwareshow.com/ ) joined the party. This was a great move for them as the last two years of this show have had dismal attendance. Although for some reason NHS is going back to having their own separate show in 2024, and from the exhibitors I spoke with, this seems like a huge mistake.
The IBS/KBIS show attendance and exhibitors were back to pre-pandemic levels, covering all four of the Las Vegas convention center halls, including the new West Hall which is absolutely beautiful. Also, a telltale sign of the trade show attendance level is the “stuffing” like sardines into the Vegas monorail at the end of the day:) And with the NFL Pro Bowl in town that weekend, it added to the buzz and traffic around The Strip.
As usual, ProBuilder’s Show Village was the centerpiece and must-see of the outside exhibits. Highlighting some of the latest innovations and product designs for today’s homes. Five homes on display this year, including a one-bedroom foldable (yes, foldable!) home built with high-tech materials. And as always, they have a happy hour with live entertainment, including some new live competitions/contests the first two days of the show.
As far as the new products there weren’t any “head turners” like the Owens Corning Pinkbar+ I saw earlier in the month at the World of Concrete show see link below for my LinkedIn post about this revolutionary product…but plenty of stuff to see and hands-on demos.
Over time, we have seen many social media platforms rise and gain in popularity. TikTok has risen to be the third-largest social media platform out of the big five worldwide (Facebook, Instagram, TikTok, Snapchat and Twitter). TikTokis a short-form, video-sharing app that allows users to create and share short videos on any topic. Many tradespeople have turned to TikTok to connect with existing and new customers to talk about their specific trade.
TikTok first launched in 2016 and started to grow rapidly in 2020, mostly due to the Covid-19 pandemic as people were stuck at home and needed entertainment. Over the past couple of years, not only has TikTok continued to grow, but we can see a variety of content on the platform. On TikTok, we see videos about plumbing, tools, construction, automotive and much more! With TikTok still on the rise, it’s important for the trades to be highlighted and for companies to be promoting their products. In this blog post, we will discuss why you should be on TikTok and the pros and cons of doing so.
Cons:
Content Limitations
Like every social media platform, you do have some limitations when it comes to posting and the type of content you can post. TikTok is video platform that utilizes videos from 15-seconds to a minute. Since TikTok only allows videos to be posted and not static photos then you can’t use the platform like other social media sites. Because of this, you will need to reuse or produce videos, which your company might not have the budget for.
Labor and Quality of Videos
Short form videos are easier to produce than long form videos. When producing videos, you will need to think of everything this entails from potential scripts, shooting the video, editing and publishing it. Your videos are a form of storytelling, which means they need to be high-quality videos that are engaging with your audience. If you’re worried about shooting videos then check out our other blog post where we discuss five tips for video. Although TikTok has content limitations, it allows users to be creative in their content. The way TikTok has transformed over time, it provides a great way to experiment with your videos.
Third-Party Ownership
One con for some businesses might be the China ownership of the TikTok app. With ByteDancebeing the parent company of the app, they are able to access the basic information on each user. Although nothing has happened between the parent company and the US, this is definitely one piece of information to keep in mind.
Pros:
Increase Your Audience
On social media, one of your goals should be to increase your followers so you have more people viewing your content and engaging with it. TikTok mainly targets a younger audience so you can increase your brand awareness with younger people in the trades. TikTok content also feels more organic. It’s an effective way to increase brand awareness without feeling salesy.
Increasing Sales
Because we can closely connect with our audience, it’s easier to get your content in front of people who are interested in it. As a company, you can freely post any appropriate video which means you can have endless possibilities to promote your products or services. In fact, 49% of TikTok users have purchased something because they saw it on the app.
Less Competition
While TikTok has grown and a lot of businesses have joined the app, you still have less competition than Facebook, Instagram and Twitter. Other popular social media apps have been around for a while and have become supersaturated with other brands. Because of this, it’s much harder to grow organically on these platforms. Due to TikTok’s algorithm, it’s much easier to target your audience and grow your business.
Although you want to be careful before jumping on the latest marketing trends, TikTok is definitely a platform you will want to consider. Sit down with your company and review the pros and cons and see if TikTok is something you are willing to invest in. Sonnhalter believes now is the time for manufacturing companies who target the trades to join TikTok to grow your brand and marketing strategy.
Each month, Alan Sipe, a contributing editor for Professional Distributor magazine, writes a sales skill article targeted to the independent business people who own and operate the various branded tool trucks you see parked at automotive repair shops everywhere.
Grew up in a rural area outside a small steel town in Latrobe, Pa. For a small town, we had some pretty famous residents: The golfer, Arnold Palmer, and Fred Rodgers of “Mister Rogers’ Neighborhood.”
We brewed Rolling Rock Beer. Latrobe is the preseason training camp home of the Pittsburgh Steelers. And most importantly, David Strickler, a 23-year old druggist apprentice at Tassell Pharmacy in Latrobe, invented the banana split ice cream treat in the summer of 1904.
As kids, we would watch Palmer practice his golf shots for hours on end, and even though he was the best golfer of his time, he practiced every day. Palmer was one of those people that when he talked to you, for that moment in time, you were the only person on earth. No distractions; just you. He made you feel special. Additionally, during his prime, Tiger Woods, probably the best golfer of all time, was known to play 18 holes in a tournament, and then practice for four or five hours into the evening to fine tune his game for the next day.
We would also go to Saint Vincent College to watch the Steelers training camp as they prepared for the season ahead. Again, here was, at that time, the best football team on earth, practicing the basics, over and over again. Heck, even my dad, who was a real-life Marcus Welby country doctor making house calls every day, took the time to study the Journal of the American Medical Association (JAMA) each month.
The point of this bit of Latrobe history is that to be the best at whatever your chosen field is, in addition to the daily work routine, it requires continuous learning, practice, and perseverance.
So, how about you?
Selling is a profession that no matter how long you’ve been at it, and how successful you are, you could always do better — and better increases your revenue and paycheck.
I typed “selling skills books” into Google and got 175,000,000 hits in 1.4 seconds. I typed “selling skills videos” into Google and received a whopping 304,000,000 hits. There is no lack of sales skills training material available to you and much of it is free.
Invest some time and effort in your career, pick up a few new closing skills, learn and develop your social media presence, or just figure out how to make one extra profitable stop per day.
Remember though, unlike many types of skill training, sales skills learning is similar to putting money in your personal savings account — you will probably not use your new skill all the time. It will sit in your mind percolating until just the right selling situation comes up, and you bring it out it to make the sale.
Here’s some ideas:
Boost buyer engagement by bringing your existing product presentations to life. Develop your presentation skills in a way to get your prospect involved from the very start. Asking specific questions about product applications usually works to perk their attention and interest in your product: “Do you find it annoying when your greasy hand slips when you’re turning a screwdriver?”, or “Does it cut into your productive time when you have to wait to use the company scope since you don’t have your own?”
Learn the “puppy dog close.” Just like taking your kids to the animal shelter and saying, “Ok, we will not take the first puppy you see.” Yet, the fist puppy your kids play with is it, and off you go with your new dog. It’s the same with tools. If at all possible, allow a squeamish buyer the opportunity to keep and use that new tool for a week, and it’s a sale.
A high percentage of the readers of Professional Distributor magazine carry one of the major brand’s logos on their trucks. All the major brands are deep into using a broad-based social media program. What I mean is that the weekly email I receive from the major brands is the same email thousands of others receive at the same time. This is good marketing, but you individually, have the opportunity to take it one financial step farther. Start your own simple weekly email to your customers. Show pictures of your customers standing by their new tool storage unit or using their new grinder. Mention something about you or your family to help bond your personal relationship, and adding something about a customer like a birth or wedding also adds a personal touch. End with a picture of something you are promoting or maybe even a used tool you have for sale. An hour a week invested will reap significant long-term results.
Learn the “now or never” close. Normally, the promotional periods for the major mobile jobbers last four to six weeks. If it is getting near the end of a promotional period, and you have a buyer on the fence, a simple sentence like, “I know you’re still deciding on this new tool, and I’m not here to push you, but the promotion is over, and I don’t want you to be upset when the price goes back up. Should we go ahead a get this deal done?”
Finally, set a personal goal to read at least one sales skills book every two months to keep up with the latest selling skills and increase your income.
The first quarter is always a busy time for trade shows and events for the trades and 2023 is no exception. Although I feel this might be the busiest one of my career, with me hitting seven shows over the course of 52 days.
First up this year was World of Concrete and three words would sum up this year’s show…Back To Normal! Yes, finally feels like we are back to pre-pandemic levels…. strong attendance and traffic all three days.
Saw a lot of the same familiar stuff I’ve seen every year at the show:
Masonry skills competition filled Wednesday morning capped off by the BrickLayer500. Always amazed to see these masonry contractors in action.
2. Outside Silver Lot loaded with product demos.
3. Big ass concrete machinery
But the most interesting thing I ran across at the WOC show was PINKBAR+, a new fiberglas rebar from Owens Corning. I’ve seen a lot of “new product launches” at these shows, but this product really was a “head turner.”
2x stronger and up to 7x lighter than steel rebar, plus it’s rustproof! Even though they have the broader code approvals, the local state and city adoption is going to take time…but this will be a game-changer in the market.
Here’s a quick video of some of the highlights I saw at the show (plus I might have snuck in a few meal images:))
That’s it for now for tradeshow #1 of the 2023 season. Next up…back-to-back shows with IBS in Vegas and AHR in Atlanta.
Videos are one piece of marketing content that is not going anywhere anytime soon. With TikTok and other social media platforms promoting the use of videos, it’s important to understand how to produce the best video. The advances in technology have made it easy to whip out your phone and shoot a video for your own business without relying on professional gear. Obviously, having a clean, professional looking video is great sometimes, but authentic phone videos can help to make the video feel organic. In this blog post, we will cover the five best tips and tricks for shooting videos that you can use for your phone or camera.
Plan for Your Video
Occasionally, some videos might be filmed on quick notice, but if you know that you’re filming well ahead of time, make sure to plan. When creating a video, you’re not just pressing record, but many other factors come into play like location, script, objectives and video type.
Before filming, ask yourself what the goal of the video is going to be. Are you making an educational video, behind-the-scenes or testimonial? Knowing the type of video you’re making ensures that you know what kind of videos and b-roll you’re shooting, what questions need to be answered and who needs to be filmed. Also, know where this video is primarily going to be used as that will dictate if you’re filming vertically or horizontally.
2. Lighting
Lighting is essential for your video quality when producing a high or low budget video. When it comes to lighting, there are two different kinds that you can use.
Natural lighting
Professional lighting
Natural lighting is a great cost-effective option for users—but make certain you know the risks. If you don’t have enough natural light, then your video may look dark and grainy, making it hard to see what’s happening in the video. Too much light will lead to harsh lighting on your subject or cause the video to be “blown” out, making the video not usable. When using natural light, work with the sun and overhead lights to make your video look the best.
Professional lighting is something you can invest in to help boost the quality of your video. Using a lighting kit can help to light your subject and make your phone video look like it was taken on a professional camera. When using a lighting kit, ensure you use the three-point lighting system to illuminate the scene. Three-point lighting is when you’re using light sources from three distinct positions. The three types of lights are key light, fill light and backlight.
Key light is the primary and brightest light source in the three-point lighting setup.
Fill light literally fills in the shadows that the key light creates on a subject, bringing out details in the darkness.
Backlight is the third source in this lighting technique; the backlight shines on a subject from behind, completing the light setup.
3. Audio
Audio can make or break your video. If the audio isn’t usable and it’s necessary for the video, then the video is going into the trash. The best and ideal way to capture audio from your subject is to use any microphone other than your camera’s built-in mic. No matter how good your camera’s built-in mic is, it’s still not enough to replace a dedicated external audio recorder. Although, remember to listen to the noise around you before filming to guarantee you get a good quality video. Are you in a loud area? Is there a noisy HVAC system? Are there overhead announcements every five minutes? Take notice the noise around you as that audio, whether you have a microphone or not, will be picked up in the video. If you’re in a loud environment, and it’s possible, move to a quiet or secluded area to film your video.
4. Avoid Shaky Footage
Shaky footage can strain the eyes of your viewership and may cause them to stop watching. We suggest either purchasing a tripod or using the built-in stabilization on your camera to see if you’re holding the phone at an angle. Tripods obviously only work if the subject is still, so looking into external stabilizers might be the best option if you have a shaky hand.
Many video editing software programs also have a built-in feature to stabilize shaky footage, but the results may not be perfect each time.
5. Video Composition
Video composition is how you frame your subject in your video. The ideal way to frame your subject is to follow the “rule of thirds,” which divides the frame into a three-by-three grid, creating intersections that are areas to place your focus.
The rule of thirds is where you mentally divide the frame or screen of your camera/phone into thirds, both vertically and horizontally. This grid overlaying on your screen will help you to place your key subject where the lines intersect. This means that placing your subject into the center of the screen will create a less interesting composition.
One important thing to keep in mind when filming is where the head of your subject is. Make sure they have ample head space, but not too much, as this causes negative space. Also, don’t provide too little head space as you may cut the person’s head out of frame. Framing is an important component of video production that helps tell the story of your video.
Conclusion
Filming videos can sound intimidating, but it doesn’t have to be! By following these tips, you can increase your video production quality and know the basics when it comes to shooting. Remember, whipping your phone out to film is easy and shouldn’t be stressful. So, what are you waiting for? Get out and start filming your videos!
As we enter 2023, marketers are wrapping up their budgets for 2023. In 2022, many marketing budgets had been cut or remained flat. In a recent study from Integrate and Demand Metric, they took a look at the broader marketing community positions on budgets and resources for 2023 as companies aim for growth.
In 2023, marketers are being more optimistic about their budgets with 33% saying their budget will be slightly higher than 2022. Still, only 1 in 4 expect their 2023 budgets to be lower than 2022 budgets, which is an improvement from the situation in 2022, when one-third said it was lower than in 2021.
This year, only 1 in 3 respondents say they have more resources overall to work with than they did last year. Despite that, half of respondents say that they are expected to achieve more this year than they did in 2021.
When looking at budgets for the future, companies are looking at what areas of investments they want to commit to and what will be the best bang for their buck.
It’s no surprise that 54% anticipate an increase in budget for content creation, strategy and digital with social media platforms and influencers continuing to rise.
On the other hand, 47% expect an increase in spending on marketing operations/technology, compared to 35% who envision a decrease in spending in this area. The 47% of respondents expect to increase their budget for demand generation.
The area of investment that the largest number of study participants (53%) plan to decrease spending is on account-based marketing (ABM).
Overall, a slim majority (52%) of B2B marketers are optimistic about their marketing team and its performance compared to a year ago, and most (56%) believe it likely that their marketing team will meet or exceed the goals set for it this year.
Over the past few years, several factors such as the pandemic, supply chain and inflation have affected businesses worldwide leading to companies to evaluate their budgets. Although the economy has been impacted, marketers still remain hopeful about 2023. With these impacts, it’s likely that marketers are used to the constant changes and are trying to push past them.
CLEVELAND – January 2023 – Sonnhalter, a communications firm marketing to the professional tradesman in the construction, industrial and MRO markets, announces Wright as one of its newest clients.
Founded in 1927, Wright manufactures a complete line of more than 4,000 professional-grade hand tools for the industrial, contractor and MRO markets. Headquartered in Barberton, Ohio, Wright forges tools that create maximum strength and are designed to provide superior performance.
“With Sonnhalter’s knowledge and expertise of the trades and working closely with our key verticals, we know we can leverage our innovative tools and increase our visibility in the industry,” said Tom Futey, president and co-owner, Wright.
Sonnhalter will be assisting Wright in developing and managing their marketing needs including, but not limited to, public relations and social media efforts, paid trade media programs, key messaging development and overall marcom strategy.
“Wright is one of the last U.S. hand tool manufacturers in the industry. They’re prideful of their history and expansive product offerings,” said Matt Sonnhalter, vision architect at Sonnhalter. “We are excited to be working with Wright again and to help them further its presence as an industry leader.”
About Sonnhalter
Established in 1976, Sonnhalter is the leading B2T marketing communications firm to companies that target professional tradesmen in construction, industrial and MRO markets. Sonnhalter is located in the historic Brownell Building in the heart of downtown Cleveland. Sonnhalter’s brand identity highlights its expertise in marketing to the professional tradesmen. Its tagline, “Not Afraid To Get Our Hands Dirty,” promotes the employees’ willingness to roll up their sleeves and dig deep into clients’ businesses, also, it refers to the market it targets: the tradesmen who work with – and dirty – their hands every day. Sonnhalter developed the acronym “B2T,” which stands for “business-to-tradesmen” to capture the essence of its specialty. For more information, visit the company website at Sonnhalter.com.
About Wright
Wright manufactures a complete line of more than 4,000 professional-grade hand tools for the industrial, contractor and MRO markets. For almost 100 years, the company has been innovating, engineering and forging tools that exceed industry expectations. Nearly all Wright-branded products are U.S. made and carry lifetime guarantees against defects in workmanship. For more information on Wright and its products, visit: www.wrighttool.com or call 800-321-2902.
Sonnhalter wins a gold award in “Trade Media Relations” category on behalf of Franklin Electric.
CLEVELAND – January 2023 – Sonnhalter, a communications firm marketing to the professional tradesman in the construction, industrial and MRO markets, received a gold award in the “Trade Media Relations” category at the 20th Annual Public Relations Society of America’s (PRSA) Cleveland Rocks Awards competition recognizing excellent communications programs and tactics.
Sonnhalter received the gold award in “Trade Media Relations” for Franklin Electric’s proactive media program that maximized its effort to increase knowledge of its products among end users, distributors and media.
Sonnhalter worked to develop a proactive, strategic media relations program to leverage the knowledge and expertise within Franklin Electric and take advantage of key opportunities to spread awareness about the company, its products and technologies, and its expert sources.
The Sonnhalter program included an editorial audit that identified and outlined potential editorial opportunities,
a consistent press release program, ongoing media pitches to place bylined feature articles, technical articles, and case histories, pitching Franklin Electric experts as sources for trade editors’ round-up articles covering industry trends, issues and products and arranging one-on-one media meetings at key trade shows
“We are honored to see our work get recognized by other public relations professionals around Cleveland,” said Matt Sonnhalter, Vision Architect at Sonnhalter. “We are proud to have a collaborative effort between Sonnhalter and Franklin Electric to expand their media relations program, and we couldn’t have done it without them.”
Annually, the PRSA-Cleveland Rocks Awards acknowledge Northeast Ohio’s outstanding communications programs, which incorporate research, planning, execution and evaluation. PRSA Cleveland Rocks Award winners demonstrate leadership in public relations and contribute to advancing the profession locally.
About Franklin Electric
Franklin Electric is a global leader in the production and marketing of systems and components for the movement of water and fuel. Recognized as a technical leader in its products and services, Franklin Electric serves customers around the world in residential, commercial, agricultural, industrial, municipal, and fueling applications. Franklin Electric is proud to be named in Newsweek’s lists of America’s Most Responsible Companies and Most Trusted Companies for 2022
About Sonnhalter
Established in 1976, Sonnhalter is the leading B2T marketing communications firm to companies that target professional tradesmen in construction, industrial and MRO markets. Sonnhalter is located in the historic Brownell Building in the heart of downtown Cleveland. Sonnhalter’s brand identity highlights its expertise in marketing to the professional tradesmen. Its tagline, “Not Afraid To Get Our Hands Dirty,” promotes the employees’ willingness to roll up their sleeves and dig deep into clients’ businesses, also, it refers to the market it targets: the tradesmen who work with – and dirty – their hands every day. Sonnhalter developed the acronym “B2T,” which stands for “business-to-tradesmen” to capture the essence of its specialty. For more information, visit the company website at Sonnhalter.com.
About PRSA
The Public Relations Society of America (PRSA) is the world’s largest organization for public relations professionals with nearly 32,000 professional and student members, and more than 100 Chapters nationwide. Serving nearly 300 members, the PRSA Greater Cleveland Chapter brings together public relations, communications and marketing practitioners throughout Northeast Ohio. Among the Chapter’s most important activities and duties is coordinating networking events and activities, developing and hosting professional development activities for members, serving as a resource for public relations students and providing recognition of excellence and best practices in all facets of the field of public relations. www.prsacleveland.org
ng at night, keeping cool in the summer, using computers at work or cooking a meal, there’s a seemingly endless list of day-to-day activities that are made possible by electricians. In our modern society, there’s no doubt that any building without electrical wiring would be virtually useless; the construction industry wouldn’t get very far without the skills of electricians. And while these tradespeople generally get paid well (
ture you use, timber floors you walk on and wooden walls and beams that support the roof over your head are the handiwork of carpenters. When you consider that the majority of homes in the U.S. are constructed with timber frames, the importance of carpentry becomes even more obvious. 
The task of keeping our pipes and water systems functioning smoothly employs about 500,000 plumbers in the U.S., and this number is expected to grow much faster than the average profession this decade, 
Each month, Alan Sipe, a contributing editor for 
