Have You Hugged a Plumber Today?

By Rachel Kerstetter, PR Architect, Sonnhalter Did you know that today is Hug a Plumber Day? (Sometimes called Plumber's Day.) Often plumbers don’t receive the credit and fame that they deserve, unless they’re Mario and Luigi and trying to save a princess. The Super Mario Brothers are the most famous plumbers, and they live in a Nintendo game. The reality is that without plumbers, our world would be far from sanitary or pleasant. As part of our team's commitment to getting our hands dirty in our clients' work, we've had the opportunity to see plumbers at work, we’ve used their tools and we’ve heard their stories; we know that they deserve to be honored, not just hugged, today. Plumbers do so much more than unclog drains and fix leaky faucets. It’s plumbers who install the miles of piping that make hot, cold and process water and gas utilities possible. Did you know... 12240read more >

Mind the Gap: Making kids aware of manufacturing jobs

  By Chris Ilcin, Account Superintendent, Sonnhalter One of the things that always struck me about manufacturers is they generally don’t realize how cool their jobs really are. And I get why. You’ve been doing this your whole life, it pays the bills and it has its disappointments, headaches and setbacks. But manufacturing made the modern world we live in possible. And the stuff you see as routine, through anyone else’s eyes is really, really cool. Don’t believe me? Ask a bunch of middle school kids in Pennsylvania. 12223read more >

Manufacturers: Focus Content on Contractors, Not Your Brand

By John Sonnhalter, Rainmaker Journeyman, Sonnhalter I think we all can agree that content marketing is playing a vital role in everyone’s overall marketing plans. Everyone wants lead generation and engagement, and to get both, you have to provide good content! Many manufacturers focus more on their brand than trying to help solve their customers' problems. Don't focus on selling. Focus on solving. And more is not better. Give them good content not a lot of content. According to recent article in Content marketing institute: 12218read more >

Why aren’t sales leads followed up?

Today we have a guest post from Russ Hill, Founder of Ultimate Lead Systems. How often have you heard sales people say leads generated by marketing are just “literature collectors, college professors, students, lookers or tire kickers?” Or, “I don’t have time for sales lead follow-up.” Or the sales manager who says, “I know my sales people are following up. They just don’t have time to provide feedback.” I’ve worked with many companies over the years that made lead follow-up an imperative with their sales forces. In every case where it was required it yielded significant and profitable results reporting hundreds of thousands and even millions of dollars in sales. There is much discussion in internet groups about “aligning marketing and sales” and lead follow-up is a critical part of this discussion. 12136read more >

Contractors: How do you deal with Millennials and Boomers ?

By John Sonnhalter, Rainmaker Journeyman, Sonnhalter Contractors (HVAC, Plumbing, Electrical) have some serious challenges moving forward. The Average contractor is 50+, most aren't tech savvy, and they've been doing things the same way forever (chasing paper work orders). As Boomers leave the workforce at a rate of 1 every 8 seconds, a shortage of middle management will become apparent. Boomers dominate technical jobs, with the exception of IT. I learned a long time ago if you got into business, among your priorities were: grow your business, make a profit and have an exit strategy. To grow your business, you need to hire and train good people. And who's going to train the millennials? The boomers! The boomers have the intellectual capital (work experience) that needs to be transferred to the younger generations. Your pool of talent will come from the 18-34 age group and they look at things a bit differently than their older counterparts. 12161read more >

The Needle Begins to Move on the Skilled Trades Gap

By Chris Ilcin, Account Superintendent, Sonnhalter Wait, Did You Feel That? The needle began to move on the skilled trades gap. Don’t look now, but the problem you’ve known about for a generation, the lack of people coming into the skilled trades, is finally going mainstream. It’s subtle, but change is beginning to show. First there are the local advocates, who have been talking about the problem for years. You know them, they’re in your local Union Hall, Welding School, or in the rapidly dwindling number of High School Vo-Tech programs. Or they’re part of the increasingly aging workforce itself, all too aware that there are more of them retiring than entering the workforce, and hanging around looking for someone to step up. And there are now countless local efforts. Here in Northeast Ohio, the Cuyahoga Community College launched a mobile workforce training center. Tri-C customizes it with virtual welders, CNC machines or other demos as the employer or school needs. Also in the Cleveland area, Lincoln Electric, whose Carl Peters is an advocate for training program development, recently capped off the framing of their new, $30 million welding technology center project. Nationally the news is just as encouraging. Mike Rowe, who has capitalized on his TV fame to promote the trades through his foundation, is getting ready to take applications for 2017 scholarships. He’s also a great social media follow, and recently testified before congress. Even more promising, This Old House, the venerable PBS show, launched Generation Next a partnership with MikeRoweWORKS designed to highlight the jobs available in the skilled trades and destigmatize these jobs for today’s youth. NPR’s excellent Marketplace program recently had several in-depth features on training skilled workers, produced by senior education correspondent Amy Scott. Plus, there are the national groups dedicated to the trades,…read more >

Marketing to Tradesmen: How do you measure effectiveness?

By John Sonnhalter, Vision Architect, Sonnhalter B-to-B marketers are always facing the challenges from the C suite and CFO to measure ROI. According to an article by Debbie Pierce, B2B marketing ROI calculations your CFO will love, 93% of CMOs are under more pressure to deliver measurable results, and only 5% feel they are doing a good job. Ironically, the C suite and CFOs use the same measuring tools that the marketing departments are using. They're not concerned about follows or leads, what they want to know is for dollars spent what are the incremental sales resulting from each marketing activity. They are obviously looking for the best bang for the buck(a novel approach). Ideally they want to come up with some formula like this one from Nitromojo. Accurate ROI Calculation – Simple Version 12155read more >

The Working Man’s Holiday

By Chris Ilcin, Account Superintendent, Sonnhalter As any salesman, engineer or manufacturer will tell you: marketing has it rough. Done laughing? Well, here at Sonnhalter, we added a new twist to our vacation plan. Our team members now get one extra day of vacation, no matter their time with the company. The catch? You have to take it on a B2T (Business-to-Trade) holiday. What’s that? As you’ve probably noticed from your social media feed, almost every day has some “official” holiday designation. National Left-Hander’s Day (August 13), National Look Up at the Sky Day (April 14), Cookie Cutter Week (December 1-7). But what you might not know is there are an abundance of days dedicated to the skilled trades, like: 11981read more >

Why is the human aspect of selling making a comeback with tradesmen?

By John Sonnhalter, Rainmaker Journeyman, Sonnhalter No matter what you're selling, it's a relatively simple process. You have something that I want, we get together and make a deal. I've been in business for over 40 years and the selling process/cycle has apparently changed, or has it? We used to call on contractors, see what they needed, and hopefully was able to help them out by selling them something. All of this was done on a Human Level. We interacted with them, got to know their families and what they liked to do when they weren't working. Instead of trying to sell them something, we listened. I called it belly button to belly button selling. 12090read more >

Proper care and feeding of your mobile jobber

As part of my (Rachel) own training, I spent the day riding along with a MAC jobber. It was an interesting and eye-opening experience, and I learned more about sales in that one day than ever before. Mobile jobbers are a unique distribution channel that marketers in the B2T space need to better understand. Today we have a guest post from Alan Sipe that provides insight into the world of Mobile Jobbers. Alan is President of Toolbox Sales and Consulting and has more than 40 years of experience including Sr. VP of Sales and Marketing for Klein Tools and President of KNIPEX Tools. His insights in selling through various distribution channels and professional contractors are invaluable.  Every Tuesday at about 10 a.m. or Wednesday at 3 p.m. here comes the Cornwell, MAC, Matco, Snap-on or independent mobile jobber representative into your shop. If they are good at their job, with each visit he or she will be demonstrating the latest and greatest tools for you to purchase. They will also be taking care of your broken tools and delivering your previous orders. But, how much do you really know about this visitor? What’s their business story? It sure looks easy, walking around showing a bunch of tool nuts (mechanics) cool tools, doesn’t it? Well, good mobile jobbers make it look easy. But, not surprisingly, there’s more to it than meets the eye. DAILY ROUTINE So, what’s a typical mobile jobber's day like? 12127read more >