Proper care and feeding of your mobile jobber

As part of my (Rachel) own training, I spent the day riding along with a MAC jobber. It was an interesting and eye-opening experience, and I learned more about sales in that one day than ever before. Mobile jobbers are a unique distribution channel that marketers in the B2T space need to better understand. Today we have a guest post from Alan Sipe that provides insight into the world of Mobile Jobbers. Alan is President of Toolbox Sales and Consulting and has more than 40 years of experience including Sr. VP of Sales and Marketing for Klein Tools and President of KNIPEX Tools. His insights in selling through various distribution channels and professional contractors are invaluable.  Every Tuesday at about 10 a.m. or Wednesday at 3 p.m. here comes the Cornwell, MAC, Matco, Snap-on or independent mobile jobber representative into your shop. If they are good at their job, with each visit he or she will be demonstrating the latest and greatest tools for you to purchase. They will also be taking care of your broken tools and delivering your previous orders. But, how much do you really know about this visitor? What’s their business story? It sure looks easy, walking around showing a bunch of tool nuts (mechanics) cool tools, doesn’t it? Well, good mobile jobbers make it look easy. But, not surprisingly, there’s more to it than meets the eye. DAILY ROUTINE So, what’s a typical mobile jobber's day like? 12127read more >

Why Have Marketing in Manufacturing?

Today we have a guest post from Andrea Olson. Industrial organizations rely heavily on a direct, distribution or dealer sales force for growth. Many of these companies have built themselves from the ground-up through street smarts, sweat, and hustle. With many sales build upon long-term relationships, why does a manufacturer need marketing? Aside from creating the brochures, maintaining the website and coordinating trade shows, how can marketing help grow the business? It's a frequent misconception that many manufacturing leaders have a hard time getting their minds around. The function of marketing has degraded in recent years, with the advent of "do-it-yourself" tools, allowing the tactical nuts-and-bolts of marketing implementation to be done by more junior staff. In addition, many mid-market manufacturers really never had the need to utilize marketing 50, 60 or 70 years ago - having built the business on a unique invention (at the time), penetrating an under-served market, or establishing a contract with a few large OEMs. The problem today is that things have changed. Most notably: 12088read more >

Distributors Gain from Streamlining

By Chris Ilcin, Account Superintendent, Sonnhalter For their January/February issue, Industrial Supply Magazine asked Spencer Maheu, Director at Osborn Industries what advice he had for industrial distributors in the New Year. His answer? Streamline your product selection to reward end users, your organization and your bottom line. Here’s the article: Streamlining is the Word of 2017 12012read more >

What Affect Will Donald Trump Have on You and Your Business in 2017?

By John Sonnhalter, Rainmaker Journeyman, Sonnhalter Now that the election is over and Donald Trump will become our new leader, I'm curious to see if you're as optimistic as I am on where the country is headed, or could be headed, if the world crosses don't get in the way. Trump's business-friendly attitude and the mantra of "there will be no business as usual" is somewhat refreshing. The rollback of regulations alone should be a game changer for manufacturing. The cutting of corporate taxes wouldn't hurt either. 11802read more >

Outside-the-Box Solutions for Workforce Development

By Chris Ilcin, Account Superintendent, Sonnhalter “Train your people well enough so they can leave. Treat them well enough so that they don’t want to.” -Richard Branson A column I just read brought that quote to mind. Jack Schron, the President of Jergens recently wrote “Grey Matters Matter” for Production Machining magazine. It’s a great piece, and I highly recommend reading the full text. Mr. Schron focuses on the fact that without a skilled workforce, all the advanced machining, Internet of Things (iOT) and new advances in precision machining are worthless. And the best way to achieve that skilled workforce is through good old experiential rather than textbook learning. And with the advances and costs, that type of training can’t be achieved by just manufacturers, or just trade schools, or any one affected segment. It requires all of them, working together to create state of the art Technical Centers. And that additionally, it required companies, vendors and partners willing to think outside the box and re-examine processes. Find out one way Jergens has accomplished this by checking out their Fastforward™ Machining Center.read more >

Avoiding Scams in Distribution

With 28 years of distribution industry experience, Frank Hurttle has seen more than a few fads and trends come and go. As a consultant with River Heights Consulting, he works with various distributor channels with a lot of different needs and challenges. But he’s seen one new threat that’s effecting all types of distributors: online scams. Read the blog he wrote about identifying and avoiding these here. Scammers in DistributorLand Internet scamming has become an industry in itself, with some estimates putting the cost at $12.7 billion in 2014. I have received some pretty bizarre scam messages. Most are pretty easy to spot. 11709read more >

Managing Price Overrides: 4-Step Process

While common, overrides can be dangerous. They train your sales team and customers that price is negotiable and interferes with one of your primary goals: sticking to your pricing strategy. If that doesn’t worry you, consider this: companies that grant high numbers of ad hoc price exceptions are more likely to experience price erosion across all customers.read more >

Contractors are the Most Important Customer in Building Materials

Today we have a guest post from Mark Mitchel of Whizard Strategy. Building materials companies frequently only see the customer who is directly in front of their nose. They are laser focused on selling a builder, an architect, a facilities manager or even a homeowner. In every one of these cases there is someone standing right behind them that you may not see. That person is the contractor. More specifically, it is the installing contractor. Time and time again, I see building materials companies, with a great product, think they have a made a sale to their primary customer, only to lose the sale because of a contractor. It’s easy to assume that contractors are working for your primary customer so they will do what the customer wants. That is frequently not the case. Here’s Why Contractors Resist Change There is a shortage of labor so any good contractor is in demand and may turn work down or charge more, if it involves something new or different. Contractors see new ideas and products as change and change represents risk. It usually does not represent opportunity to them. Contractors can be very stubborn in their resistance to change. They and maybe even their Daddy has always used the same product and installed it the same way for years. Many of them also believe that buildings and homes are not built as well as they were in the past. To them, modern day construction practices and products are not necessarily better. New products mean the contractor will lose money. The contractor looks at a new product as having many places where they are going to lose money, for example: They aren’t sure how to estimate the project so they can underestimate it and lose money or they can over estimate it and…read more >