Why You Should Utilize User-Generated Content

by | Jul 3, 2023

By Kylie Stanley, PR Technician

What is User-Generated Content?

User-generated content (UGC) is content that was created through images, videos and podcasts. Types of user-generated content could be product reviews, testimonials and educational material. User-generated content can come from your customers, influencers or your employees, and can be an added benefit to your brand.

Why is it important?

UGC can be beneficial in the buyer’s journey to add credibility as well as increase social media engagement and overall conversions.

Consumers are 2.4 times more likely to view user-generated content as authentic compared to content created by brands, so utilizing this strategy is important.

UGC can help build brand loyalty and can help grow a tight knit community for your brand. Often, businesses will create influencer programs so they can send out their products for influencers to post about. This allows the company to gain content that they can post across their social media channels.

Sharing audience content also works to develop and deepen audience and business relationships, driving more brand loyalty.


Instead of creating a campaign around one of your least popular items and having to spend money on a photoshoot, you can save money by sprinkling in UGC. When starting to use UGC, check your analytics across other posts. You should find that the UGC receives higher engagement and obviously didn’t cost an arm and a leg to create. UGC is a cost-effective way to introduce an innovative marketing strategy to the mix.


Utilizing UGC content can help benefit your brand, but understanding how using UGC can align with your goals is important. Sit down and review your marketing strategy and see how UGC can fit into your marketing mix, so you can use it to your full potential.

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