by tradesmeninsights | Apr 22, 2015 | Marketing Tips, Marketing Tools, Marketing Trends, Social Marketing, Traditional Marketing
By Chris Ilcin, Account Superintendent at Sonnhalter
Photo Courtesy of Osborn
Do your employees know where your products are used? Do they know the applications the parts they make make possible? Are they aware of the history and critical nature of your company? There are many simple, cost-effective ways to increase productivity and morale by implementing a program that lets them know.
To land new business, you’re always told to “Tell Your Story” well. It’s just as important to tell it internally. Why?
• It makes employees feel like part of the plan – Let them see the big picture and where you as a company fit into it
• It helps them see the long view, not just their day-to-day part in it – There’s a plan, not just a daily task
• It builds internal networks – If Engineering tells their story to Customer Service, everyone sees people and faces, not silos
• It allows them to be brand ambassadors – If they know the story you want told, then that’s the story that gets re-told
So how do you reach them? That’s the easiest part—the same way you reach new customers:
• Host an Employee Open House – Let them show off to their kids, and see what goes on in other departments
• Giving a tour of your facility? Engage employees – Don’t treat them like an extension of the machine they’re working, but have them describe what they do, and the cost savings, quality assurance or other aspect of their work
• Start an internal newsletter – It’s a great place to either post external press releases, or develop case studies for outside use
• Cover the Walls – Advertising blown up as posters reinforce your brand internally and when guests tour your facility
• Let them hear & be heard – Have a quarterly or monthly meeting of non-managerial representatives from every department, and allow for an open exchange or ideas, complaints and stories
• Highlight your company’s history whenever possible – Old ads, press clippings or photos give a sense of pride and place
• Have a mission statement – And stress it internally. Print it on business cards, coffee cups in the vending machines; anywhere it will be seen regularly
You don’t need to be told that Manufacturing has gotten a bad rap. For years it’s been the butt of jokes, seen as a “dead end” and been declared all but extinct in this country by countless talking heads.
Well those people are wrong. And the house they left to get into the car they drove to the studio where they made their comments is testament to it. And it’s time your employees knew that too.
I once heard a really cool story about the Gateway Arch in St. Louis. It has a unique elevator that kind of side-steps its way up to the top of the arch. Well if you look into the arch, instead of out at the view, along the way you’ll see large welder-generators. They’ve been there since the Arch was built in the mid 60’s. Because of the way the arch was made, it was impossible to move them, so they just left them, placed another (which also got left behind) and kept building.
As a former employee of that welding manufacturer, I think that’s fascinating, and if I could ever get over my nagging fear of heights, it would be the best part of the trip up. To know that something that was made in the same building I worked in was instrumental in a project like that, it just boggles the mind. All the “ordinary” people, doing their “ordinary” job at factories all across the country added up to a modern marvel like that. Inspire that sense of awe in your employees, and they’ll help do the heavy lifting of establishing a brand.
by tradesmeninsights | Apr 14, 2010 | Marketing Trends, Social Marketing
Social media is continuing to expand its reach (an estimated 940 million people worldwide), and businesses and their brands should look to social media as a place to build their brand. Granted, a majority of the activity is on a personal level, but interactions involving information about products and services have increased significantly according to a recent article in eMarketer.com as brands encourage word of mouth.
A recent study conducted in January of 2010 from InSites Consulting reveals some interesting points.
When asked what was the most believable source when it came to info found on the Internet, the most likely answer was their peers. That’s not surprising, but what is is that “the brand itself” came in a close second, far ahead of journalists which are traditionally considered an objective source.
InSites also found that, while brands were not at the top when users became fans, they did show up very well.
What’s this mean to you and your brand? Keep on connecting and conversing. There’s a big audience out there that can and will use your product (or your competitors). Let’s make sure it’s yours.
by tradesmeninsights | Jun 23, 2009 | Marketing Tips, Social Marketing
For manufacturers who are targeting the professional tradesman, we think creating a Facebook page instead of a group is the better choice. Facebook pages let you connect directly without having to connect to a personal account if you create a group. Think of your Brand as a rock star who wants to stay connected to your fans.
More importantly, you want to build a fan base. To create a fan page, go to fan and create a new page. Both you and your friends can post photos and comments, you can share updates, create upcoming events (or new product announcements) very easily. The whole idea of social media is networking and building relationships, so we need to make it as easy as possible for tradesmen to have access to you. Pages are also indexed by external search engines and groups are not.
Groups, on the other hand, have options for privacy settings (which means there’s another layer to go through to get in). Groups are limited to 5000 members (they won’t let you do e-mail blasts to anything over that). This is great if you’re in charge of a class reunion or some other group that needs a common place to communicate.
Facebook has continued its tremendous growth, according to Compete; it grew from 104 million to 113 million monthly uniques; an 8.54% increase. Visits grew from 1.63 billion to 1.74 billion, solidifying Facebook’s position as the number 3 site on the Internet.
You should take advantage of this network. What are you doing to capitalize on your Facebook account? I’d like to hear from you.
by tradesmeninsights | Apr 17, 2009 | Marketing Tools
For those of you who are trying to get your arms around Twitter and how to use it for your B-to-B marketing, here are a few thoughts on how you can engage tradesmen and supply them with useful info. The problem is where are they and what (or who) are they talking about. Use “Search Twitter.”
Search Twitter is real time window into who and what your customers and prospects are talking about. Gain insights on what their hot buttons are and then provide them answers to demonstrate your expertise.
Here’s an example: Your company sells products to professional tradesmen. You search using key words and review the posts. If there are questions pertaining to what you do, offer them a solution.
Now here’s where it gets scary. Twitter has an advanced search that’s a great tool that you could use for phrases or key words that plumbers would recognize. You can even search tweets by dates, locations, etc.
You can even write your own detailed searches. Who would have ever thought that Twitter could be used as a data mining tool. That’s the cool cool thing about compiling all that data in one place. You can slice and dice it almost any which way. It’s just another tool in the marketing tool box.
I’d like to hear how you’re using Twitter Search to help identify you targets.
by tradesmeninsights | Apr 10, 2009 | Marketing Tips
Invite the reader to become a “FAN” so you can share more information with them
For those of us who have just recently set up a Facebook account for business purposes, we are all looking for ways to maximize our exposure and get the most out of what’s available. In my search for ways to increase my use of Facebook, I ran across a post by Steve Coulson, “5 Tips for Optimizing your Brands for Facebook” on ways to optimize your brand. His tips ranged from the right way to create a profile to developing different content to fans and non-fans.
Here are 3 takeaways I got from his post that would be very applicable for industrial and B-to-B users:
1. Optimize your web site share preview. One of Facebook’s strengths is the viral spread of shared links into new feeds using the links application. This gives you the option of presenting a number of images that can accompany the link.
2. Display different content for “fans” and “non-fans.” For a B-to-B user, this is a great way to invite the reader to become a fan by incentivizing visitors to see exclusive content. This content could be the latest new product or a special promotion.
3. Defining a publishing schedule for your content. If you manage and spread out updates, it allows you to carry on an ongoing dialog with your fans. Facebook offers different types of updates, e.g., links, notes, videos, and Steve suggests you mix them up which would help create more interaction within the first 24 hours. This is important since updates drop out of the newsfeeds after that time period. Also by using a schedule, you can monitor and track which content gets you more traction/conversations.
B-to-B marketers, by using these types of tips, can help set themselves apart and get more conversations going with fans on Facebook.
