Multi-Channel and Marketing Automation for Manufacturers: Are You Using?

Today we have a guest post from Jason Schultz, former Director of Marketing for Great Lakes Integrated, a former strategic partner of ours.

Multi-channel marketing coupled with marketing automation is a powerful approach for manufacturing companies. Manufacturers have a unique opportunity to create interest and trust for their products by communicating with their customers and prospects through different types of media and employing automated responses to actions they take.

With manufacturer’s customers and prospects being both in the business to business world and also the business to consumer world messaging and responses need to be different. The automated responses need to be different as well.

Using multiple-channels has proven to increase response and desired actions being taken. Consider using any combination of print, mobile, email and landing pages to engage your customers in meaningful ways. The key is to link all messaging to personalized or static landing pages.

Using landing pages then allows you to gather additional information on the customer or prospects, solicit feedback, allow for registration, set meetings or start a conversation just to name a few. By utilizing a digital engagement you can gather information, analytics and automate the marketing process.

An automated response can come in the form of an email, physical collateral or product being sent, a text message or even an automated phone call. The automated response takes the initial follow ups off of sales and marketing and is a way to ensure your company is responding to the actions of customers or prospects in a timely manner.

Taking this process further, you can implement lead scoring to pre-qualify customers and prospects based on business rules and point values determined by their interactions with certain parts of your communication. Then, only the customers or prospects with the most potential get contacted by sales people to garner new or additional business. Time is not spent on those customers or prospects that have not shown an interest in what you are promoting.

Key takeaways are:

  • to utilize multiple channels to increase the likelihood that customers and prospects will take the desired actions you want. 
  • design and messaging need to be appropriate, relevant and meaningful.
  • digital components also need to be in place that allow customers and prospects to interact; allowing you to track those interactions to determine what is working, what is not and ultimately ROI.
  • use marketing automation to efficiently and effectively respond to customers and prospects; increasing the likelihood of your ultimate success in adding or increasing new business.

The notion that a multi-channel approach with automation is difficult to execute and maintain is just the opposite. Today’s technology allows marketing support partners to take your campaign and feed it into the system. The system/technology then handles the deployment and execution of the different types of media and the automatic responses to customers and prospects (not to mention the gathering of all data and analytics). If you are new to this method of marketing, try a small test campaign and compare it with current efforts. Then make the determination for yourself.

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4 Tips on How to Get Your Company the “Right” Kind of Customers

Most of us try not to be all things to all people, especially in the B-to-B world. For those of you who are, I feel bad for you.

If part of your criteria for new business is “anyone with money” or “I hope to get paid,” I have to believe you’re not running a growing or profitable business.

We’re in the competitive niche of marketing and have taken the position of not being all things to all people. We have defined our niche as helping manufacturers who want to reach the professional tradesman and promote it appropriately.

Here are some tips that have helped us grow and prosper in our competitive space:

  1. Hire us to be effective, not efficient.
  2. We help clients become profit leaders, not market leaders.
  3. Category knowledge – intellectual capital.
  4. Don’t be afraid to focus – be afraid of mediocrity.

Make your value proposition clear because relevance and differentiation do matter.

You and your company only have so much time. Why not spend it on clients you choose? Remember, bad clients can drive out good ones! If you stay true to your positioning, new clients will find you.

 

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A Framework for Writing a Good Post

I’ve been blogging for over three years and learned from the best, Michael Gass. Michael is a consultant who helps agencies like ours get into social media. And he’s very good at what he does. Here’s a guest post from him on best practices when you’re writing a post. Enjoy!

Guest post from Michael Gass.

Inverted pyramid style of writing

The inverted pyramid style of writing works as a guide to consistently produce appealing online content that creates new business leads.

A framework for writing meaningful, properly constructed and search engine optimized posts will allow you to write faster and more effectively.

Over the past seven years, I’ve worked with over 170 agency owners to help them create a niche blog and write meaningful content. I ask every client to write a post a day, thirty posts over a thirty-day period. The tight time-frame for writing an initial “base of content” helps them develop a custom writing process. Once they have a process, it’s easier to write on a realistic schedule of one to two posts per week and remain consistent, even when the agency is at its busiest.

I’ve developed a template for writing an effective blog post from my experience training and coaching others.

My blog post template consists of eight parts:

1. Blog Post Title

You need to think about search. Clever titles can create interest, but not at the expense of search-ability.

Fuel Lines has been ranked among the top 150 marketing blogs in the world according to Ad Age’s Power 150. Search engines provide the most traffic to my site. I own the first position in organic search for “ad agency new business.”

When I first started writing for Fuel Lines back in 2007, I didn’t know a lot about SEO. All I knew was Google wanted people to be able to find what they were searching for. That’s why they periodically change their search algorithms to offset those who try to use “black hat” tactics to game their system.

I created a niche blog that was written to a very specific target audience. It was naturally optimized for search. Consistently using “ad agency new business” in almost every post title helped accelerate my ranking in organic search. I discovered this practice also works well when repurposing content through social media channels such as Twitter, Facebook and LinkedIn. Including my key words provided targeted traffic to my blog because it identified to the intended audience.

I also recommend concise titles of less than 40–50 characters. This helps when posts are re-shared in Twitter that limits a tweet to 140 characters, including the URL.

2. Lead with the Conclusion

Attention spans are very short online. Most people tend to scan rather than read word-for-word. I always lead with the conclusion. In a single sentence, I tell my readers what their benefit or takeaway will be if they commit the time to read my posts. The practice of creating a summary sentence also provides focus for writing a post.

3. Introductory Paragraph

An introductory paragraph is essential in preparing your readers for the information they’ll gain from your article. You shouldn’t begin your main points without properly setting them up in an introductory paragraph. My readers also prefer that I get to the point quickly instead of using a lengthy story or example that takes too much time.

4. The Main Body

I’ve found the “reader’s digest” or executive summary type content is always appealing to my readers. They enjoy bullet points and numbered lists. It’s proven through my post analytics.

When I write, I always imagine how busy my readers must be. I try to do a lot of work on their behalf and to be as concise as possible. The shorter the post, the more work that goes into it.

I recommend to clients that they keep their initial content between 400 to 500 words. From my experience, they will get the most return on their time investment if they stay within this range. You can always link posts together, create a white paper or an eBook by combining individual posts around the same subject for a more comprehensive piece.

Also create short paragraphs of only 3–4 sentences. If it’s more than this, the content looks too daunting and you’ll lose your readers.

You should use simple words when creating your content. Readers are not impressed by your use of complex words. Your choice of words should be based on what will be clearer. The use of complex words and jargon will frustrate your readers because it slows them down and interferes with their comprehension.

Newspaper reporters are trained in writing in the inverted pyramid style, a metaphor used by journalists to illustrate how information should be prioritized and structured in a text such as a news report. The most important information is always located at the top of the article. This style works extremely well when writing online content.

I’ve found that Copywriters tend to have the most difficulty making the transition from writing for print to creating content for the web. They tend to forget search-ability, scan-ability and brevity.

6. Use Images

The use of an image or photo will help to pull in readers to your content. I either use my own photos and screenshots or use Photo Pin as an image resource library of Common Licensed images. I’ll also embed video, infographics or a SlideShare presentation.

Be sure to make your images searchable by taking the time to include an Alt tag. It’s generally recommended to be concise when creating alt tags. Keep them around 150 characters, and written in the context of your post.

7. Make it Personal

I always write my own content. It provides my professional enrichment, my own customized continuing educational program.

Writing also helps me to make an emotional connection with my audience. Readers get to know me, warts and all. I’ve found the more transparent I can be greatly improves the appeal of my content.

My writing accelerates “relationship building” with my readers and provides a steady stream of new business opportunities because people want to work with other people that they know trust and like.

8. Before You Publish

Here are a few things that I consistently do before publishing a post:

  • Add internal links: I don’t try to say everything in a single post. I take the time to add internal links of relevant content that I’ve written to the bottom of almost every post. This practice has greatly increased my page views and the amount of time readers stay on my site.
  • Include Tags and Categories: Content management systems like WordPress use tags and categories to help readers find the information that they are looking for. I try to be selective in the tags and categories that I add to a post and not overuse them. Categories is the primary way that readers will navigate my content so I have a drop-down category list in my sidebar at the top of the fold.
  • Disperse Content: To give a new post a jump-start, I will either automatically or manually post it to my Twitter, Facebook, LinkedIn, Google +, Pinterest and StumbleUpon accounts. I will also use HootsuitePro to re-post it several times a day for the first week in Twitter. This practice also helps boost a new post’s ranking in search.

 

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Have Your Videos Gone Viral?

I guess in a perfect world, all videos would go viral and thousands of people would be flocking to your website. Don’t get me wrong, that would be nice, but that’s not my strategy.

I guess I take a different approach. I’d rather have hundreds of the right people see my videos and act on them as opposed to millions who may see them and do nothing. The purpose, in my mind, is to get people to notice and then engage with us because of what we said (content). In other words, bigger is not always better.

In my opinion, you’re better off making a series of very short videos (keep each to one thought or idea). Ideally under 2 minutes is what I tell folks to shoot at.

buyers

Here are some thoughts on content.

  • Focus on a problem your customer might have from their perspective (what happened if the problem isn’t resolved?)
  • Provide tips to solve it.
  • Utilize the video medium to show examples or illustrate a solution. Here’s your chance to be creative.
  • Make sure they know your company has the solution to solve their problem.

So don’t worry about becoming famous with a video that goes viral. Set your sights on videos that reach your target audience and addresses a solution to one of their problems.

If you like this post, you may want to read:

Why Videos are Such an Important Way to Reach the Professional Tradesman

B-to-B Marketers: Are you Taking Advantage of Online Videos?

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Trade Shows: Are You Telling a Compelling Story?

I don’t know about you, but we go to lots of trade shows during the course of a year, and I sometimes scratch my head as I walk by some of the booths and say,“What were they thinking?”

Either they haven’t had a new message in years or they are talking so much about me, me, me that I wonder why anyone would walk into their booth. I’m not talking about small companies either. I’m sure some of them have seven-figure trade show budgets. I always wonder what kind of metric they use (or are forced to report to management to justify ROI)?

Trade show booth exampleSo let’s step back for a minute and assume that you have a great product, customer service to die for and a sales staff that understands and can articulate your value proposition. My question is, “Does your trade show booth tell a compelling story of why folks should be doing business with you?” If that value proposition doesn’t stick out and scream at potentials, then you may be wasting valuable time, talent and resources that can be put to use elsewhere.

Your pre-show checklist should include:

  • Defining the show objective based on the target audience that is attending the show. Highlight what’s in it for me, the customer.
  • Defining the types of leads you want to come out of the show with. (Remember, quality over quantity.)
  • Defining how to qualify them as to where they are in the sales funnel.
  • Communicating your trade show objectives with the folks that will be working the booth. Let them know what is expected of them.
  • Have post-show follow-up all ready to go before you go to the show so it can be implemented as soon as you get back. Thank you note, phone scripts and who’s doing what.
  • Review the content you’re sending out after the show so it corresponds with what the prospect is looking for (product info, distributor, local contractor).
  • When sending something, make it be something of value – a copy of your latest e-book, a competitive crossover chart. Something that will help them do their job better and make them feel good about you. Sales will follow.

Trade shows are so expensive, and to make the most out of them, you need a plan.

What kinds of things are you doing to maximize your trade shows?

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40% of Salespeople Aren’t Making Their Numbers. Can Marketing Help?

I recently read an article in eMarketer.com that dealt with sales stats in 2013, and that almost 40% of the sales forces weren’t making their numbers and it floored me. I sure wouldn’t want to be running a company based on sales of XXX and then the sales force under-delivers by that large of a difference-Yikes!

2013 wasn’t a bad year for the economy (we’ve seen a lot worse), and I can’t help but wonder what their issues were in closing the sale. One of the biggest reasons given was the sale ended in a “no decision.” What does that mean?

Here’s an interesting graphic:

It sounds to me like either the leads weren’t qualified correctly or the salesman didn’t do his homework in determining where the prospect was in the sales funnel. It also sounds like there were multiple decision makers in the process and possibly they all were not included in the sales pitch. A few other things bother me as well:

  • What I can’t understand in this report is that 31% were unable to effectively communicate value to a prospect – yes, you heard me right.
  • 26% had content that wasn’t aligned with the buyer
  • 20% didn’t have the necessary content or resources for selling

This sounds like a great opportunity for marketing to step in and help fill the content voids they are talking about. It also begs the question of whether these results were from a traditional selling model versus that of one using social media as part of the mix.

If you had good content that was searchable on the internet, chances are the right people will find that info long before they identify themselves to you as a prospect and get a lot of their basic homework done first. You’d be able to show your expertise in a market segment so they think of you as an industry expert, which will help set you apart (value of your brand) when they finally decide to contact you. Marketing can help answer those questions ahead of time if we know the different stages of the selling cycle and what’s important to address at each level.

Am I missing the boat here or do you agree?

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