Make Sure Your B2B Communication is Still Human

By Rachel Kerstetter, PR Architect, Sonnhalter When it comes to B2B communication, sometimes we get a little too caught up in the 2 Bs (business and business) that we forget about the Hs, Humans. Your organization is made up of human beings and the businesses that make up your target audience are also made up of human beings. When you recognize that your audience is made up of humans, you're already one step toward more effective communications. Communicating with humans means you need to take into account emotions as well as logic and make an effort to connect on a personal level. Be Human Mike McDougall gave a presentation at the PRSA International Conference on using the HUMAN method to connect with B2B audiences. Here's the model: 11132read more >

Run Social Media the Way Your Grandfather Ran His Business

By Rachel Kerstetter, PR Architect How should you run your social media?  To answer that question, perhaps you should ask instead, "How would my grandfather have run his business?" Or at least that's the question Mark Schaefer asked. Mark is a globally-recognized speaker, educator, business consultant, and author, and he blogs at one of the top marketing blogs of the world. One of his recent videos, "Social media marketing lessons from my grandfather, the plumber," dug into the attributes that made his grandfather successful in the plumbing business and how they can be applied to social media. For those of us marketing to the trades, his example is even more important. How did Mark's grandfather, a plumber from Pittsburgh, grow a successful business? 10439read more >