by tradespeopleinsights | Jul 11, 2019 | Marketing Tips, Tradespeople Insights
Trade shows provide incredible opportunities for connecting with customers, developing relationships with the media and generating brand awareness for your company. The key to trade show marketing success is organization, proactive planning and comprehensive follow up.
In our latest Tip Sheet, we’ve laid out 10 strategies for making sure you’re taking full advantage of all the marketing opportunities associated with trade shows. Follow these tips, and you will be sure to maximize your company’s trade show presence.
You can sign up to download it here.
Need help with your trade show marketing? Give us a call or email. And check out our other Tip Sheets here.
by tradespeopleinsights | Jun 27, 2019 | Industry Articles, Tradespeople Insights
By Matt Sonnhalter, Vision Architect, Sonnhalter
We’ve talked much over the years about customer service and how important it is to resolve issues. And, we’ve also addressed the issue that customer service is everyone’s responsibility, from sales through tech support. Customer service is really all about your customers’ total experience.
This is true in our relationships with distributors as well as contractors. Manufacturers need to be careful, especially when business is on the uptick and attention to detail may come in second to short-term sales increases.
Don’t take your distributor and tradesman for granted. There’s always someone out there that can identify contractor’s needs and deliver—and it won’t necessarily be based on price or delivery—but on the total customer experience.
This article in HVACR Business by Jim Baston stressed, once again, how important customer service is in the big picture. Jim’s article is focused on the HVACR service business, but his points can be transferred to the manufacturing sector as well.
Jim breaks it down into five dimensions of service:
- Reliability: Your ability to dependably and accurately deliver as promised.
- Assurance: Your ability to convey trust and confidence.
- Tangibles: Your personal presentation and the condition of the physical facilities and equipment.
- Empathy: Your ability to demonstrate a high degree of caring and individual attention.
- Responsiveness: Your willingness to promptly and courteously respond to customers’ needs.
As manufacturers, you need to understand your customers’ (distributors and contractors) needs. Remember that everyone in your company is in customer service. If you haven’t asked your customers what their needs are recently, maybe you should. Things change and their priorities might have too. Focus on what matters to them.
If you like this post you may want read:
Manufacturers: Are you keeping up with your customers expectations?
Customer Service: What Are You Doing to Retain Customers?
by tradespeopleinsights | Jun 13, 2019 | Social Marketing
By Andrew Poulsen, Public Relations Technician, Sonnhalter
When social media was in its dinosaur days, the technology’s potential seemingly capped out at reconnecting with old friends who live abroad, or more commonly, sharing with your peers that you were having a taco salad for lunch. Few would’ve predicted that social media would become not just a helpful, but an essential tool for companies to connect with customers in ways that are faster, easier, cheaper and more personal than almost any other asset within a marketing strategy.
Social media allows companies to speak with customers directly and display trust and accountability in ways that did not exist 20 years ago. However, for companies new to these platforms or unfamiliar with the volatile nature of Internet commenters, seeing countless strangers saying hurtful and profane things about your products or services in real time can be jarring, if not infuriating. Uncomfortable as it may be, these kinds of comments are inevitable. Even the most beloved brands in the world have comment sections filled with negativity from disgruntled commenters and trolls. The reality is that there is no way to avoid negative comments and reviews, but by internalizing some of these best practices, you can learn how to maintain an even keel and turn some of these upset commenters into lifelong customers.
Be quick to respond, even if you don’t have an immediate answer
Customers who leave negative feedback are often coming from a place of disappointment or unmet expectations. The last thing you want to do is make them feel like you are avoiding them or as if their opinion doesn’t matter. If someone comments on an issue they have with your business, publicly reply to the comment immediately, even if it is just to say, “Can you please email or message us with more details (more…)
by tradespeopleinsights | Jun 5, 2019 | Manufacturing, Tradespeople Insights
Today we have a guest post from MAGNET (The Manufacturing and Growth Advocacy Network) organization that has a mission for helping manufacturers grow and compete in Northeast Ohio, especially the 98% of startup to medium-sized manufacturers that drive our economy. MAGNET rolls up its sleeves to provide hands-on support ranging from new product design to operations and brings education and business together to create tomorrow’s manufacturers.
The widespread adoption of technology is indisputably transforming manufacturing operations. But before manufacturers jump right in and fight for technology implementation and adoption, it’s important to understand how certain techs can work, how they’re used, and what benefits they may reap.
MAGNET details three common technology trends that are impacting manufacturing processes:
1. Expansion of the Industrial Internet of Things (IIoT)
2. More Emphasis on Cybersecurity
3. Continued Push for 3-D Printing
To read the entire post and download MAGNET’s 2019 State of Northeast Ohio Manufacturing Report, click here.
by tradespeopleinsights | May 30, 2019 | Marketing Tips, Social Marketing, Tradespeople Insights, Traditional Marketing
In the traditional sales model, we identify our prospects and then use several tactics to get in front of them, qualify them and ultimately sell them. But, what about all the other potential users of your product or service that you don’t know about? Yes, some of them may find you through a referral or make their way to your website, but there are many more that may not ever know that you exist.
In most cases, especially for manufacturers who are selling more complicated products, there is a sales funnel you need to take prospects through before they are ready to buy. That’s great, but that only works if you’ve identified the potential sale.
Think of social media as your silent salesman. It’s out there bird dogging for you and taking a potential customer through some of the initial stages of the selling cycle.
Social media is a great way to connect with prospective buyers because they will find you based on what they are searching for (what kind of problem they are looking for a solution for) on the web. It allows you not only to connect, but to start a conversation. It allows them to get a better feeling for the company and how you go about helping people. In other words, you start building the “know, like and trust” model that comes with any sale, especially to new potentials.
Social media is a great way to educate prospective buyers because of all the tools you have available: Blogs, Forums, YouTube, LinkedIn, Facebook, Instagram and Twitter. All are platforms for you to add value to the conversations by giving them great content, and it starts establishing you as an expert they can count on.
Social media is a great way to collaborate with potential buyers because of the tools like GoToMeeting, WebEx, Zoom and join.me or other technologies that allow you to connect almost immediately to help answer a question or show how to fix a problem. There are even listening platforms, like HooteSuite, Sprout Social and others that will help you monitor conversations around the areas you want to be in, and you can contribute at the appropriate time.
So, don’t just fall into business as usual. Think outside the box and give social media a try in your new business development efforts. You might be surprised as you may eventually identify a potential new customer that was never on your radar screen.
by tradespeopleinsights | May 23, 2019 | Tradespeople Insights
Following is a guest post from our friends over at Long & Short of It, masters of ideation, customer insights and market research. They like to say they “dig and find lots of data and then turn it into actionable insights.” Here are their insights on the logo’s role in the brand platform.
Recently we received an email from a friend who asked for feedback on his new “brand.” He sent us his logo. We wanted to scream, your brand is more than your logo!
Having a unique and memorable logo that can last the test of time is important. What’s more important is what stands behind it. Otherwise, it’s just another pretty design.
Part of your brand is what you say about your company. But predominantly, your brand is every experience your target audience has with your company.
But where does the logo fit into that? The logo is part of your visual identity which also includes colors, fonts, image style, etc. It’s the face of your brand, it’s what people see. But as anyone running a successful business knows, there is more to it than what people see. It’s all the reasons why a customer buys something in the first place and then keeps coming back for more. (more…)
