Top 5 Things I’ve Learned About Social Media

We’re all trying to keep ahead of the curve, and social media is one way of doing that. Lots of people are afraid of social as if it’s something scary. I think the unknown plays a big part in the uncertainty. You can break social so why not dive in and try. The water is just fine.

I read a post recently by a friend of mine and fellow blogger Nicky Jameson, 19 Things I’ve Learned About Social Media, and it made me start to think about what I’ve learned and here are my 5 observations:

  1. Don’t ignore social media –  Just because you may not understand it, don’t look the other way. This is not a flash in the pan. It will affect all of us in one way or another so you’re better off facing it. There’s lot of good business potential out there.
  2. Social media isn’t a silver bullet – I’ve said this several times before, social media isn’t the answer, it’s just more tools you can use in your marketing tool box.
  3. Have a plan – If you’re going to do social  media, then have a plan. What are you trying to accomplish and how does it fit into your other current marketing  programs.
  4. Content is still king – if you’re going to do social media. You need to give something of value. That’s part of the program. The more you give, the more you are considered a thought leader in that category.
  5. Face-to-face – is still the best for contact. As humans, we need to interact and as I say, belly button to belly button is still the best in my book. Social media is one way to identify potentials and start building a relationship that hopefully one day will end in a face-to-face meeting.

These are my top 5. What are yours?

If you like this post, please pass it on.

Here are a few other posts that might be of interest:

3 Ways Tradespeople Can Use Social Media to Boost Credibility and Business.

Why Do People Ignore Social Media Metrics?

Social Media: Who Uses It and Why.

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Social Media Isn’t A Stand-Alone Tactic

If you’re putting social in its own silo, you’re not going to have the impact you had hoped for. We need to realize that social media by itself really isn’t very useful if it’s not used in conjunction with other marketing tools. Integrated programs are the key to maximizing social media.

According to research by Unica, the proportion of marketers integrating their social campaigns with other channels varies widely depending on the tactic. Unica said in its report that the main ways marketers are integrating their social campaigns are in regard to timing, creative themes and branding.

Social Media Marketing Tactics Companies in North America and  Europe Have Integrated with Other Marketing Campaigns, Q4 2009 (% of  respondents)

What are you doing to integrate social into your marketing programs?

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Why Your Brand Should Vie For Credibility In Social Media

Social media is continuing to expand its reach (an estimated 940 million people worldwide), and businesses and their brands should look to social media as a place to build their brand. Granted, a majority of the activity is on a personal level, but interactions involving information about products and services have increased significantly according to a recent article in eMarketer.com as brands encourage word of mouth.

A recent study conducted in January of 2010 from InSites Consulting reveals some interesting points.

When asked what was the most believable source when it came to info found on the Internet, the most likely answer was their peers. That’s not surprising, but what is is that “the brand itself” came in a close second, far ahead of journalists which are traditionally considered an objective source.

Most Credible Source for Information About a Brand on a Social  Networking Site According to Internet Users Worldwide, January 2010 (%  of respondents)

InSites also found that, while brands were not at the top when users became fans, they did show up very well.

What’s this mean to you and your brand? Keep on connecting and conversing. There’s a big audience out there that can and will use your product (or your competitors). Let’s make sure it’s yours.

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Double Your Marketing Effectiveness When Going After The Professional Tradesmen

Although everyone is focusing on social media, let’s not forget an old friend, e-mail marketing. Using social media as a partner, it will provide new avenues for engaging and sharing both current customers as well as prospects. Professional tradesmen are used to being contacted via e-mail, and more and more are getting into the social media arena. Let’s not let an opportunity go by to make your marketing message more impactful.

According to Debra Aho Williamson, eMarketer senior analyst and author of a new report, Maximizing the E-mail/Social Media Connection, “Even though people are spending more time using social media, they are not abandoning e-mail.” According to Williamson, marketers must integrate efforts to maximize both social media and e-mail marketing. Here are 4 items for consideration:

  • Multiply the sharing opportunities by linking e-mail messaging with social media messaging.
  • Provide a broader platform for brand advocates; encourage the best customers to share with friends via social media.
  • Shift the control to the consumer by providing multiple avenues to interact with a company.
  • Use e-mail metrics such as response rate and conversions to enhance social ROI.

Social Media's Influence on E-Mail Marketing According to US  E-Mail Marketers, August 2009 (% of respondents)

This trend seems to be already catching on according to a recent survey by StrongMail that stated 40% of business executives are already integrating these two and consider it one of their most important initiatives for 2010.

Business Executives Worldwide Who Plan to Integrate Social Media  into Their E-Mail Marketing Campaigns in 2010 (% of respondents)

How are you planning on using these two marketing tools in your business?

If you like what you’ve read, pass it on to a friend.

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B-to-B Marketers: Tips on How to Optimize Twitter

In our world of B-to-B and especially the world of manufacturing, Twitter, of all the social media tools, is probably the most misunderstood and therefore the most under utilized.

75 million people visited Twitter in January alone, over 23 million were from the US. According to Twitter, over 50 million tweets are sent daily.

Twitter is being talked about everywhere. People are drawn to it because of the buzz of its popularity, but the majority of people don’t understand its potential.

My primary objective for using Twitter has been to increase traffic to my blog. Twitter is now the leading traffic generator for Tradesmeninsights.

There are hundreds of tools that have been developed to enhance Twitter’s usefulness for marketing. The tool that is most helpful to me and the one I use most often to generate new business is called Social Oomph.

These are some of the Social Oomph features that I like and use:

  • Manage multiple accounts from one dashboard (our agency’s as well as client’s Twitter accounts)
  • Manage an unlimited number of blogs
  • Upload your agency’s blog posts and URLs from an Excel spread sheet, in bulk, to Social Oomph
  • Pre-set the date/time range for each post in minutes
  • Automatically shorten post URLs through Bit.ly and track clicks
  • Automate – follow those who follow you in Twitter
  • Automate – unfollow those who don’t follow you in Twitter
  • Purge and filter your Twitter account’s DM box
  • Small monthly fee that is month-to-month, cancellable at any time (more than pays for itself for the time that it saves)
  • Junior level people/interns can be easily trained to use this tool on behalf of the marketing departments
  • You can also schedule your company’s blog posts to Facebook, just keep the repurpose level to only a few per day

For Twitter to have real value from a new business perspective for manufacturers, you must have a clear objective and follow a simple formula for use.

To reach my objective to my blog’s traffic and exposing it to a new but targeted audience, I’ve followed Angela Maiers 70-20-10 Twitter Engagement Formula.

70 to 80% of my “Twitter time” is spent sharing helpful information for manufacturers on how they can use social media as part of their overall marketing strategy… I do this in two ways:

First, I share lots of information from my online reading that I think will be of help to my audience. I’m able to use some tools such as TwitThis that I’ve placed in my browser bar. When I come across a good article that I think will be of help, all I have to do is click on TwitThis and automatically post the article title and tiny URL into my Twitter account.

Secondly, I also share the content from my Tradesmeninsights blog. I now have over 180 of my own blog posts regarding ways manufacturers can use social media. I’m able to use Social Oomph to expose these posts to new audiences.

I can easily schedule the date, time and recurrence of each post. With the volume of posts that I now have, I can publish a different post on Twitter every hour, seven days a week twenty-four hours a day without repetition. Older posts, that are still useful, have new life. The best posts are often re-tweeted and exposed to new networks of people.

Your Company’s Blog Posts: Don’t make the mistake of thinking that if you’ve written it, everybody has read it.

Twitter is more than a fad. It is a valuable marketing tool. Twitter tools such as Social Oomph make it priceless for generating traffic and new business leads.

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Here’s a Manufacturer That Has Taken on the Economic Downturn, and is Winning!

When you have lemons, make lemonade! I know most of the manufacturers that read me regularly pulled in their horns last year to ride out the uncertainty. There are a few, though, that have continued on and have made an impact on both the economy and their bottom line.

I’ve been trying to showcase some of these leaders over the past several months, and here is another one. Molex (Disclaimer: they are a client of ours), through its Woodhead brand, offers the broadest range of code-compliant electrical products designed to perform in harsh environments.

When the Government last year introduced the (ARRA) American Recovery and Reinvestment Act to focus on rebuilding roads, bridges and other infrastructures of the country, Molex came out with their own program, Rebuilding America Together. The target audiences were distributors and contractors in the commercial construction and utilities industries.

Their integrated plan included :

The good news is that they had the insight to do something when everything was tanking. The better news is it’s working. It created buzz at the distributor level and gave them something to talk about with the contractors. It gave the contractors incentives as well as fostering a  theme of patriotism. It gave Molex increased sales.

That’s one more example of someone doing it right. I’d love to hear from you if you have other examples.

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