Get Your Message Across in an Ad-Blocked World

By Rachel Kerstetter, PR Architect, Sonnhalter

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A recent report shared that 32% of global page views are impacted by the use of ad block and mobile sees three times the rate of ad block use than desktop.

Did you know that even some people who work in advertising block ads? Let’s face it, website ads are mostly annoying. If you’ve ever opened a webpage and had an ad start talking to you that you couldn’t turn off, you know what I mean. Although digital advertising has a solid place in integrated marketing programs, accompanying it with other tactics can get your message to audiences that wouldn’t be reached otherwise – those who use ad blockers.

How do you get your marketing messages past ad blockers?

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Are You Ready to Talk to the Media?

By Rachel Kerstetter, PR Architect, Sonnhalter

1218_5360518We’re officially in trade show season, which means planning booths, putting together promotions, connecting with customers and preparing your staff for the show. One often overlooked aspect of trade show participation is the media.

When you exhibit at a trade show, you can trust in the quality and relevancy of the attendees as potential customers. You can also trust that the media that is most important to your ideal customer will be at the show, so make sure you prepare to talk with them as well.

I once supported a company at their biggest industry show. I’d set up meetings with media at the show and spent a lot of time in their booth. During a lull when I didn’t have anything scheduled, I decided to go eat lunch. When I returned, the sales rep in the booth handed me an editor’s card and told me he’d stopped to see you. I asked about the interaction with the editors, what had been shown to him and so on, just to find out that they had given him my card and sent him on his way. Throughout the show, the booth staff was so laser focused on getting leads that every time they encountered the media, they said two words, “See her” and pointed them to me.

It’s important to treat the media personnel at a show as if they are just as important as a customer … if not more. Trade media have a huge audience of hundreds or thousands of the people who you want to reach.

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Anyone Can Write a Press Release

By Rachel Kerstetter, PR Architect, Sonnhalter

Given the appropriate details, anyone can write a press release, however, not everyone should write a press release.

Too often when companies try to DIY their press releases rather than have a public relations professional write it, their message gets lost.

Here are the most common mistakes that we see with DIY press releases:

  1. It isn’t actually news. If you’re going to ask for the media’s attention, you need to actually give them something, that something is news. If you inundate an editor with press releases that don’t contain news, you’ll do more to damage the relationship than build it.
  2. It isn’t written in a useable format. Press releases need to be written in AP Style; it makes them incredibly simple for the media to use.
  3. It’s a sales pitch. Sales pitches are not press releases.
  4. It puts the important information last. When was the last time you actually read to the end of an article?
  5. It assumes the reader knows anything about you upfront. A press release came across my desk once that was announcing a new tool and relied so heavily on the tool’s brand name, it never actually told me what the tool is used for.

Press releases are a valuable public relations program basic that when done well can earn you media coverage and help build relationships. Don’t assume that just anyone can write a release well.

Press releases have changed over time, here’s a quick look at the Modern Press Release.

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Are you ready for the true digital natives?

By Rachel Kerstetter, PR Architect, Sonnhalter

The Millennial generation has been a hot topic for managers and marketers for many years now; in fact you used to call us Generation Y. Not everyone agrees on the exact years for each generation, but it’s generally accepted that Millennials are those born between 1980 and sometime between 1998 and 2000. Generation Z is the next upcoming generation with birth years in the 1990s through 2010. Predictions are already being made about the generation of kids born after 2010 as well!

People used to call Millennials “digital natives” due to our comfort using the internet and technology in general. But the generation after is what I would consider truly digital natives.

Millennial Technology Experience

Take me as an example. I’m a member of the Millennial generation and I can trace the growth of technology through my formative years. I recall changing the channel on the television using a dial and improving the picture on the tube TV by repositioning bunny ears. I used DOS and the first laptop computer I ever touched had a black and white screen. I looked up phone numbers in the phonebook and had to take typing classes in school. But we also caught on as technology advanced by leaps and bounds. I think that’s part of why the Millennial generation is so quick to learn – we had to adapt quickly.

Generation Z Technology Experience

The next generation that communicators should be preparing for is Generation Z. Those who knew how to use a mobile phone before they could sit in the front seat of a car. Those who stream music, TV and movies as the norm and consider DVDs to be “old” technology and don’t know what the “Save” icon really is.

The need for visual and video content is apparent now, but this generation will consume content differently and we need to be talking to them the way that they want to be talked to. Now more than ever, people have more control over the messages that reach them.

Everything travels fast, which enhances the need for real-time marketing and virtual communication. In our B2B space, we’re often protected and can learn from the mistakes and triumphs of others because we don’t start talking to this generation until they enter the workforce, so pay attention now. Watch the consumer brands that communicate to a younger demographic. You’ll notice an increase in visual, real-time communication, but don’t think that means your brand needs to get on SnapChat or Instagram to communicate with the new generation.

Infographic via Fluent

Infographic via Fluent

Video

By and far, mobile, visual, app-based social media is being used for interpersonal communication among peers. Instead, this group is turning to video on YouTube as well as on Facebook. This is an area where you should be upping your game now. Video is such a valuable content marketing tool for your brand as it is. Refresh yourself on 6 Tips For Using Video To Tell Your Story and make sure you’re working video content into your integrated marketing plans.

Live Conversations

It may seem strange to bring up live conversations when talking about a digitally native generation, but technology makes live conversations even easier. Livestreaming, video chatting and other services facilitate an in-person conversation without actually being in person. Check out our recommendations for using livestreaming.

Start Now

Don’t let the next generation of your B2B audience sneak up on you. Take the lessons you’ve learned from communicating with tech-savvy Millennials and the observations that you make on communications with digital natives in Generation Z and implement them in your marketing communication plans today.

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Learn My Name!

By Rachel Kerstetter, PR Architect, Sonnhalter

78_3294477-HelloThere’s a woman who I know from a local professional organization. We’ve been “formally” introduced multiple times. After the first time we met, I knew her name, her face, we traded cards and connected on LinkedIn.

The next time I saw her, I said “hello” and she introduced herself as if we’d never met. I wasn’t really offended because not everyone has a knack for names and faces. I let her know we’d met before and where.

Meanwhile, I’ve been getting emails and LinkedIn messages from her to support her nonprofit organization through monetary donations or volunteering. At least twice a month, I get a message from this woman asking me for something.

The third time we “met” I was a little annoyed at her re-introduction and didn’t spend much time after shaking her hand, because I felt like she would ask me for something again.

Then last week, I was at an event with a colleague and she entered the room and greeted my colleague, who then asked her, “Do you know Rachel?”

She said “No” and tried to introduce herself for a fourth time.

On a personal level, it’s extremely frustrating to seem so forgettable. These four introductions and constant digital “asks” left me screaming internally, “LEARN MY NAME!”

It says a lot about you as a communicator if you can’t actually build a relationship with your audience. If you want something from me, I’m more likely to give it to you if I feel like you know me, you get me and you might have something to offer me in return.

Before you inundate your audience with promotional messages, make sure you know them. Who are they? What problems do they deal with? Can you be a help to them as well or do you just want their dollars? You can’t have a one-sided relationship with anyone. This woman is no longer a part of my professional network because clearly she doesn’t want to be a connection… unless I’m giving her something.

How do you engage with your audiences in a way that builds a relationship rather than tears it down?

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