Given the appropriate details, anyone can write a press release, however, not everyone should write a press release.
Too often when companies try to DIY their press releases rather than have a public relations professional write it, their message gets lost.
Here are the most common mistakes that we see with DIY press releases:
It isn’t actually news. If you’re going to ask for the media’s attention, you need to actually give them something, that something is news. If you inundate an editor with press releases that don’t contain news, you’ll do more to damage the relationship than build it.
It isn’t written in a useable format. Press releases need to be written in AP Style; it makes them incredibly simple for the media to use.
It’s a sales pitch. Sales pitches are not press releases.
It puts the important information last. When was the last time you actually read to the end of an article?
It assumes the reader knows anything about you upfront. A press release came across my desk once that was announcing a new tool and relied so heavily on the tool’s brand name, it never actually told me what the tool is used for.
Press releases are a valuable public relations program basic that when done well can earn you media coverage and help build relationships. Don’t assume that just anyone can write a release well.
Press releases have changed over time, here’s a quick look at the Modern Press Release.
There’s a woman who I know from a local professional organization. We’ve been “formally” introduced multiple times. After the first time we met, I knew her name, her face, we traded cards and connected on LinkedIn.
The next time I saw her, I said “hello” and she introduced herself as if we’d never met. I wasn’t really offended because not everyone has a knack for names and faces. I let her know we’d met before and where.
Meanwhile, I’ve been getting emails and LinkedIn messages from her to support her nonprofit organization through monetary donations or volunteering. At least twice a month, I get a message from this woman asking me for something.
The third time we “met” I was a little annoyed at her re-introduction and didn’t spend much time after shaking her hand, because I felt like she would ask me for something again.
Then last week, I was at an event with a colleague and she entered the room and greeted my colleague, who then asked her, “Do you know Rachel?”
She said “No” and tried to introduce herself for a fourth time.
On a personal level, it’s extremely frustrating to seem so forgettable. These four introductions and constant digital “asks” left me screaming internally, “LEARN MY NAME!”
It says a lot about you as a communicator if you can’t actually build a relationship with your audience. If you want something from me, I’m more likely to give it to you if I feel like you know me, you get me and you might have something to offer me in return.
Before you inundate your audience with promotional messages, make sure you know them. Who are they? What problems do they deal with? Can you be a help to them as well or do you just want their dollars? You can’t have a one-sided relationship with anyone. This woman is no longer a part of my professional network because clearly she doesn’t want to be a connection… unless I’m giving her something.
How do you engage with your audiences in a way that builds a relationship rather than tears it down?
As human beings, and companies made up of human beings, sometimes it’s important to do the right thing and not talk about it.
This may be a little strange coming from a PR person, but there’s a point where the “R” in “PR” (remember PR= Performance then Recognition) goes away and we simply need to perform like human beings.
A good communicator recognizes that point and smart companies rely on the counsel of good communicators.
In the wake of crisis situations such as natural disasters or community safety crisis like what we’re seeing with Flint Michigan, we simply need to do the right thing and not seek praise for being human and helpful. By stepping up but not shouting out, we do the right thing, no one questions our motives and the real heroes get the credit.
For example in Flint, the plumbers who spent a weekend installing new faucets and water filters for residences for free deserve the credit. The organizations who donated the supplies and food for their efforts aren’t pounding their own drum and saying, “look at us, we did something good.” No, they’re working together with their competitors to directly help people who need it.
If your organization’s values are in the right place and your actions align with them, there’s no need to pat yourself on the back.
Sonnhalter has used several services for a very long time… as in decades. I’m not sure how we started working with these services, but I had to assume there was a reason.
However when I took over the contracts with these services, no one seemed eager to provide the most important service of all… customer service. Coming into my new role, I wanted to understand our various contracts so I reached out to the most recent person assigned to us. No answer. I reached out to the company referencing our account number. No answer.
I attended a conference and visited the service provider’s table, and immediately got attention because they thought I was a new customer. The sales person apologized up and down and said our rep would be in contact with me. He was able to look up answers to some of my questions. More than a week after the conference, I had no contact.
When it comes to your customers, it’s crucial not to become lazy. Don’t expect your relationship to maintain itself just because you’ve been with them for years. Don’t focus all of your time and attention trying to win new business that you forget your current business.
As I learned in Marketing 101 in college, it’s cheaper to maintain an existing customer relationship than to build a new one.
When you ignore, forget or don’t serve your current customers the way that you should, you are in danger of losing them.
At the conference I met with several competing service providers who would be happy to have me as a customer, what makes our current providers think we’ll stick with them if there’s someone else who isn’t lazy?
In your personal life, if you were to call your mechanic for general maintenance on your car and they never called you back to schedule an appointment, you’d probably consider finding a new mechanic, right? It’s the same in the business-to-business world.
Your customers want to be valued, whether they’ve been working with you 5 days or 50 years.
Sometimes I get scared that others in the industry don’t know what PR actually is or stands for. The textbook definition of PR is simply put as Public Relations, the way that you communicate (relate) with your audiences (publics).
For 2016, I challenge you to think of PR differently than ever before. Banish words like “spin” or “promote” and instead think about PR as Performance, then Recognition.
Meaning, your organization needs to perform, do something, before seeking recognition or media coverage. The articles that practitioners like myself get for your company is called earned media, the “earned” part is very important. PR Pros can help you identify recognition-worthy aspects of your company, but we can’t create it for you out of thin air.
As you go about your business this year think about the cool things your company does, such as launching a product, breaking a world record or being the first to provide a service that adds value, and recognize that these are opportunities to communicate with your audiences.
PR is more than just getting headlines, it’s telling the stories of your company. Make 2016 a year of action stories for your public relations team to tell. Doing this will help you build your organization’s credibility in 2016.
Join Matt Sonnhalter for a Marketing Minute and learn about the modern press release and how key elements make it a strong, effective communication tool.
To view other videos from Sonnhalter, visit our YouTube channel here and let us know if there’s a B2T marketing topic you’d like us to cover.
There’s a woman who I know from a local professional organization. We’ve been “formally” introduced multiple times. After the first time we met, I knew her name, her face, we traded cards and connected on LinkedIn.
As human beings, and companies made up of human beings, sometimes it’s important to do the right thing and not talk about it.
Sonnhalter has used several services for a very long time… as in decades. I’m not sure how we started working with these services, but I had to assume there was a reason.
Sometimes I get scared that others in the industry don’t know what PR actually is or stands for. The textbook definition of PR is simply put as Public Relations, the way that you communicate (relate) with your audiences (publics).