B-to-B Marketers Are Slow Adopters of Social Media

This should not be news to anyone in the Industrial or B-to-B space. We have always been lagging when it comes to new technology. When the web started in the early 90s, we were some of the last to jump on board. So it should be understandable that we lag our B-to-C counterparts according to a recent article in eMarketer.com on a survey by White Horse.

Level of Social Media Marketing Engagement by US B2B vs. B2C  Marketers, March 2010 (% of respondents)

Here are some interesting observations:

  • 33% of B-to-B marketers said there was low executive interest/buy in.
  • 25% said they have to learn more about social media to justify an investment.
  • 46% of B-to-B marketers said social media was perceived as irrelevant to their company.

What does this mean to folks like us that have realized that social can play an important part in our long-term strategy to become the thought leaders in our category? It means we’re winning! Our competitors will finally “get it” and jump in. But if you’ve done your job correctly, you will have already established relationships and will be well ahead of them.

Let’s hope your competitors are real slow adapters!

Here are some related posts that might help you get ahead of your competitors:

10 Engagement Tactics That Will Help B-to-B Marketers

Social Media: Here’s a Manufacturer That’s Getting it Right

Social Media: 4 Signs Your Tradesmen Want to Hear From You.

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Mobile Apps to Reach Tradesmen: Are You Ready?

What’s one of the most important tools a contractor has with him? If you said his phone, you win the prize!

With the advent of smart phones like the iPhone and now the Android, there are opportunities to reach your customer on a job site. Are you planning that far ahead?

According to the Yankee Group, US mobile application revenues will jump from 1.6 billion this year to 11 billion by 2014. Nearly 1/3 of these apps are purchased.

Caterpiller announce in January of 2011 an application for mobile phones that will allow a user from a smart phone to access a dealer close to them for status on what kind of equipment is available for rent.

Now I’m not suggesting that you charge for an app or even try to sell something through the phone, but what I am suggesting is you might want to have an app that contractors can have on their phone where you can tell them about the newest widget and give them instant access to you.

What are your thoughts on mobile apps?

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Social Media: How Can Manufacturers Get the Most Out of It?

In our day-to-day marketing for manufacturers, we focus on selling the products or services they offer. We talk about the features and benefits and how we can solve their problems. A good and sometimes a one-way conversation centered around us.

Then we jump into social media and expect the same tactics to apply. Unfortunately, they don’t. Social is about building relationships and thought leadership, not trying to sell the features and benefits of a certain product.

According to an article in eMarketer.com, a recent study by LeadForce1 suggests that visitors to B-to-B websites directed from social media are generally uninterested in product or contact pages.

They go there to find out more about us, read our blogs (thought leadership) or check out our management team.

Visitors to B2B Sites from Facebook, by Site Pages of Interest*,  June 2010 (% of total)

Similar results are found when being referred by Twitter.

Visitors to B2B Sites from Twitter, by Site Pages of Interest*,  June 2010 (% of total)

The study suggests that social network users are willing to follow the company to check out content, but unlikely to make the jump to the product or sales side of the site.

What are your thoughts on this?

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Social Media Catching On In The B-to-B Markets

B-to-B marketers are slowly catching up with the rest of the world regarding social media. They are finally seeing that there are opportunities to generate leads and position themselves as thought leaders according to a new report from eMarketer.com, B2B Social Media Marketing Heats Up.

Most B-to-B companies have longer selling cycles and more complicated messages to convey and that’s why they are spending more time and money on podcasts and blogs. 2010 activities also include creating a branded profile page, managing promotion and PR outreach within the social networks.

Marketing on social networking sites are estimated to grow 43% in 2010. Forrester Research predicts that B-to-B firms will spend 54 million on social media marketing by 2014.

Change in Interactive Marketing Spending for Select Tactics in  2010 Among US B2B Marketers (% change)

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Hispanic Contractors: What Are You Doing to Reach Them Online?

Although this market segment is rated low, currently the projections for the next five years shows exceptional growth. According to a study by eMarketer 70% of Hispanic population will be online by 2014.

This online population is young and thriving according to a new report, Hispanics Online: Demographics and Media Usage, and are very active online.

US Hispanic Internet Users and Penetration , 2009-2014 (millions  and % of Hispanic population)

What does this mean for those of us who want to sell them stuff? It means there is a great opportunity for us to communicate to these contractors online. The majority of online Hispanics are native born and speak English proficiently, but they take notice when marketers’ Spanish-language efforts are lacking.

According to a survey from Opinion Research Corporation in March 2010, Hispanics were more likely to respond to e-mail or banner ads than their White or African-American counterparts.

US Internet Users Who Are Likely to Read and Take Action After  Receiving E-Mail Offers, by Race/Ethnicity, March 2010 (% of  respondents)

To be successful in this space, marketers must move beyond the perceived language barrier and make a commitment to reach them. There are trade magazines that reach out to the Hispanic contractors, but they are given out primarily at distribution points and manufacturers don’t know who they are. Social media lets them identify themselves to you.

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White Paper: Overview of the HVAC Market

Sonnhalter is deeply involved with the professional tradesmen. We recently completed an page overview of the HVAC market. The purpose of the document is to give the reader a quick snapshot of the industry, its players and trends for 2010.

Highlights include interviews with editors of the top two trade publications. Also included are association and buying group contacts, trade shows/meetings, industry trends and media publications.

A free copy for download is available. Click here to sign up.


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