by tradesmeninsights | Jun 24, 2010 | Marketing Tools, Marketing Trends, Social Marketing
Although this market segment is rated low, currently the projections for the next five years shows exceptional growth. According to a study by eMarketer 70% of Hispanic population will be online by 2014.
This online population is young and thriving according to a new report, Hispanics Online: Demographics and Media Usage, and are very active online.
What does this mean for those of us who want to sell them stuff? It means there is a great opportunity for us to communicate to these contractors online. The majority of online Hispanics are native born and speak English proficiently, but they take notice when marketers’ Spanish-language efforts are lacking.
According to a survey from Opinion Research Corporation in March 2010, Hispanics were more likely to respond to e-mail or banner ads than their White or African-American counterparts.
To be successful in this space, marketers must move beyond the perceived language barrier and make a commitment to reach them. There are trade magazines that reach out to the Hispanic contractors, but they are given out primarily at distribution points and manufacturers don’t know who they are. Social media lets them identify themselves to you.
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by tradesmeninsights | Jun 2, 2010 | Marketing Tips, Marketing Tools, Social Marketing
If you’re reading this blog, then it would be safe to say that you aren’t asking the “why” or “should” we be using social media. What you’re looking for are ways to answer the “where” and “how.”
Companies should follow, not lead their customers in the social media arena. I read a post recently from Jay Baer, one of social media’s thought leaders, Four Ways to Find Out if Your Customers are Active With Social Media, and I thought I’d share some of the highlights:
- Hire a Spy – There are companies out there that track down your customers and see what they are on and to what level (scary thought). Flowtown and Rapleaf are two of the leaders.
- Ask – It’s too obvious, isn’t it? In your regular business conversations, ask if they are active. If you have an online lead generation form, add data fields for LinkedIn, Twitter and Facebook.
- E-mail Behavior – Add links to your social outposts in your e-mails.
- Gmail Stalking – Twitter, Facebook and other outposts have incorporated a function that allows you to see if they are using their services and invite them to connect with you.
If you like this post, you might like:
How B-to-B Marketers Can Make Good Use Out of Facebook Fan Pages.
Follow Companies on Twitter: Keep Tabs on Your Competition or Customers.
by tradesmeninsights | May 19, 2010 | Marketing Tools, Traditional Marketing
If you’re a manufacturer who sells through a distribution channel, you need to think about training. A recent survey by BlueVolt indicates that distributors who are trained online recommend and sell more.
It makes sense – most distributors stock over 20,000 items and it’s impossible for them to know about each one of them. It stands to reason if they feel comfortable about a product, it makes it easy for them to recommend it.
Think beyond new product launches as well. Look at some of your core product that might be considered by the end user as a commodity. What better way to differentiate your product from the pack than by training the people who have influence over what users buy?
And what’s more interesting is that these folks are requesting online training mentioning manufacturers by name. Talk about an opportunity! You need to think of training as a selling tool, not a marketing expense.
About the study:
BlueVolt, starting in the fall of 2009, sent out a survey to employees of distributors who took online training within the major buying groups and associations. Among the industries covered were Electrical, Plumbing, HVAC, PVC, Construction, Industrial and Flooring. Job titles included sales (inside and out), counter people and CSRs, to name a few. A total of 1291 surveys were sent out and 1210 were returned for a 94% return rate. The respondents were given the opportunity beyond just answering the questionnarie to identify, by name, those manufacturers they wanted more training from.
Regarding increasing sales and improving customer service:
– 81% said that they sell more as a result of learning through BlueVolt
– 94% said their customers rely on them to recommend products or manufacturers
– 89% said that they service their customers better as a result of online training from BlueVolt
– 63% said they recommend products at least once a day
– 57% said they recommend products 2-5 plus times a day
If you like this post, please pass it on.
Here are other posts that might be of interest to you:
Use Online Training to Educate Tradesmen Part 1
Use Online Training to Educate Tradesmen Part 2
by tradesmeninsights | May 12, 2010 | Marketing Tools, Social Marketing
I’ve been saying for some time now that the most overlooked social media tool for the B-to-B market is LinkedIn. It makes sense to join groups on LinkedIn, whether it’s buying groups like A-D or Netplus Alliance, or associations like STAFDA or AHMA. Take advantage and participate in the arenas you sell to and through.
With sales cycles getting longer, social media is a good way to start building those relationships. They are by no means the only way to nurture a prospect, but according to a recent “B-to-B Sales Pulse Survey” from OneSource, LinkedIn usage has increased significantly. Nearly 50% of the respondents said they were using LinkedIn more than a year ago.
Hubspot, in their January 2010 data report, showed that 45% of North American B-to-B companies used LinkedIn for marketing and have acquired customers through the site.
So how are you using LinkedIn to identify new prospects and build relationships?
If you like this post, please pass it on.
by tradesmeninsights | May 4, 2010 | Marketing Tools, Social Marketing
LinkedIn has a new tool, “Follow Company,” which, like it says, lets you follow companies. What a great way to get current activity levels at your customers or competitors. Learn what the latest competitive promo is or what the customers are talking about.
It’s simple to use.
- You can either go the search box at the top right and scroll down to company and enter who you want to follow. Once the company profile comes up, there will be a place for you to click the box and you’re done. To unfollow is just as easy.
- The other option is go to a member’s profile and where it talks about who he’s working for, you can scroll and click “Follow Company” and you’re done.
I can’t believe it took them as long as it did to put this feature up there. The “Follow Company” function has truly made LinkedIn social.
by tradesmeninsights | Apr 8, 2010 | Marketing Tips, Marketing Tools, Social Marketing, Twitter
In our world of B-to-B and especially the world of manufacturing, Twitter, of all the social media tools, is probably the most misunderstood and therefore the most under utilized.
75 million people visited Twitter in January alone, over 23 million were from the US. According to Twitter, over 50 million tweets are sent daily.
Twitter is being talked about everywhere. People are drawn to it because of the buzz of its popularity, but the majority of people don’t understand its potential.
My primary objective for using Twitter has been to increase traffic to my blog. Twitter is now the leading traffic generator for Tradesmeninsights.
There are hundreds of tools that have been developed to enhance Twitter’s usefulness for marketing. The tool that is most helpful to me and the one I use most often to generate new business is called Social Oomph.
These are some of the Social Oomph features that I like and use:
- Manage multiple accounts from one dashboard (our agency’s as well as client’s Twitter accounts)
- Manage an unlimited number of blogs
- Upload your agency’s blog posts and URLs from an Excel spread sheet, in bulk, to Social Oomph
- Pre-set the date/time range for each post in minutes
- Automatically shorten post URLs through Bit.ly and track clicks
- Automate – follow those who follow you in Twitter
- Automate – unfollow those who don’t follow you in Twitter
- Purge and filter your Twitter account’s DM box
- Small monthly fee that is month-to-month, cancellable at any time (more than pays for itself for the time that it saves)
- Junior level people/interns can be easily trained to use this tool on behalf of the marketing departments
- You can also schedule your company’s blog posts to Facebook, just keep the repurpose level to only a few per day
For Twitter to have real value from a new business perspective for manufacturers, you must have a clear objective and follow a simple formula for use.
To reach my objective to my blog’s traffic and exposing it to a new but targeted audience, I’ve followed Angela Maiers 70-20-10 Twitter Engagement Formula.
70 to 80% of my “Twitter time” is spent sharing helpful information for manufacturers on how they can use social media as part of their overall marketing strategy… I do this in two ways:
First, I share lots of information from my online reading that I think will be of help to my audience. I’m able to use some tools such as TwitThis that I’ve placed in my browser bar. When I come across a good article that I think will be of help, all I have to do is click on TwitThis and automatically post the article title and tiny URL into my Twitter account.
Secondly, I also share the content from my Tradesmeninsights blog. I now have over 180 of my own blog posts regarding ways manufacturers can use social media. I’m able to use Social Oomph to expose these posts to new audiences.
I can easily schedule the date, time and recurrence of each post. With the volume of posts that I now have, I can publish a different post on Twitter every hour, seven days a week twenty-four hours a day without repetition. Older posts, that are still useful, have new life. The best posts are often re-tweeted and exposed to new networks of people.
Your Company’s Blog Posts: Don’t make the mistake of thinking that if you’ve written it, everybody has read it.
Twitter is more than a fad. It is a valuable marketing tool. Twitter tools such as Social Oomph make it priceless for generating traffic and new business leads.
