by tradesmeninsights | Feb 10, 2010 | Marketing Tips, Social Marketing, Traditional Marketing
With all the hype about social media, some marketers are going too far and have started ignoring traditional tools that have served them over the years, primarily PRINT.
Yes, we all should agree that social media is much more active currently, especially with the state of the economy. Social is cheap when it comes to outside costs, but you need to factor in internal costs for all your social media activities. Too many marketers this last year have bypassed print because of budget cuts and have concentrated more on social media.
You also need to realize that social is a long-term strategy of building thought leadership and relationships, while print ads are another way of hitting targeted audiences with specific calls to action that can translate into short-term sales. In our space of marketing to the contractors and MRO markets, print publications have already identified and have gained credibility with these folks. Books like Contracting Business have put together a good offering of both print and online offerings to reach their audience, the HVAC contractor.
Here are some things for you to consider from Magazines Publishers of America:
- Magazine readership increased over the past five years
- The number of issues read has gone up as well
- Subscriptions are the highest in a decade
- The number of consumer magazines remains high
- The age of magazine readers consistently trends younger than the total adult population
- Magazines are the #1 medium of engagement
- Magazine ad effectiveness continues to rise
- Magazines excel in driving web search
- Magazine readers are social networkers and word-of-mouth influencers
- Magazine brands continue to evolve
There’s a place for using all the marketing tools that are available to us. As we go into 2010, don’t forget who got you this far. It’s been primarily print in the B-to-B sector. If you don’t believe me, ask your customers.
by tradesmeninsights | Feb 9, 2010 | Marketing Tips, Marketing Tools, Social Marketing
Manufacturers are missing an opportunity to build brand awareness and thought leadership if they don’t consider using a blog as part of their marketing mix. Contractors, plant engineers and maintenance workers are looking at ways to solve problems and learn quick tips on how to do their jobs better.
In a recent post on eMarketer, Bloggers and (personal) brand building, they cited a poll done by Technorati on the state of the blogosphere 2009 that showed that:
- Over 70% of those polled talked about products or brands on their blog.
- Nearly 60% said they were better known in their industry because of their blog.
- 63% had converted prospects to customers.
- 56% have seen their blog bring their company recognition as a thought leader.
So why aren’t you considering a blog for your business to reach your audience?
by tradesmeninsights | Feb 4, 2010 | Marketing Tips, Marketing Trends, Social Marketing
According to recent surveys, small businesses are going to spend more time and effort on social in 2010. Most are aware of social media but are lacking in education of how to use to benefit their business. This appears to be the biggest stumbling block in them using social.
I can concur when talking to contractors…many do acknowledge social, but don’t have a clue on how to use it. The biggest reason for push back on using social media is that small businesses have the perception that their customers don’t use it. The second biggest reason is that they don’t have time or the staff to manage it. Both of these obstacles can be overcome if someone took the time to show them how they could use social as a way to generate leads.
If you’re a manufacturer, trade association or buying group, this could be a golden opportunity for you to set yourself apart and teach these small businesses, whether they be distributors or contractors, how to use this medium. In the long run, as leads are converted into sales, you’ll all benefit!
According to a small business marketing forecast for 2010 from Ad-ology, lead generation is the primary reason small businesses use social media. Also cited was it was a way to keep up with industry news and monitor on-line chatter. Facebook was the most beneficial followed by LinkedIn.
What can you do to get your company, buying group or trade association doing something to help generate new leads using social media? I’d be willing to help. I’ve done webinar’s, “Social Media 101” for trade associations and buying groups. Contact me if you’re interested at [email protected] .
by tradesmeninsights | Jan 27, 2010 | Marketing Tips, Traditional Marketing
Sometimes we take things for granted and can tend to become complacent when using tools like e-mail marketing. We think we know it all since we’ve been doing it for so long, but we may have lost sight of what made e-mail so successful in the past.
A recent post by Curtis Jackson, What are the top 10 e-mail marketing mistakes, got me thinking that we should all evaluate the processes we have in place regarding e-mails. Here are my 5 top things to avoid:
- No Strategy – When you first started using e-mails, didn’t you have a written strategy of what you wanted to accomplish and how you were going to measure it? How are you doing?
- List updates – When was the last time you updated your list? Have your open rates been increasing or decreasing? How about undeliverables? That brings us to the next point.
- Ignoring metrics – If you’re actively doing e-mail marketing, you have to be using some tool like Constant Contact to help you manage your programs. They have metric tools built in to see how successful the actual e-mail was (both in content and delivery).
- Missing an opportunity in your top line message – Chances are your message will be viewed in a preview pane. Make sure your top line message includes a link to a web-based version.
- Timing – Tuesday at 10 a.m. may not be the most opportune time to reach your audience. Test out different combinations to see what works best for your audience.
Those are my thoughts. What are you doing to ensure you are getting the most out of your e-mail marketing?
by tradesmeninsights | Jan 20, 2010 | Marketing Tips, Social Marketing
When it comes to social media, many marketers first concern is on “How” are we going to use social before the “Why.” They should really first consider the “who” are we trying to connect with and “What” do we bring to the party. Although marketing, most of the time, takes the lead in social media, it really involves the whole company starting with those that touch the customers – sales, customer service and tech support are a few that come quickly to mind. Marketing can’t create a spin campaign and push it out to customers. Social isn’t about you, it’s about the customer and what they want and need.
Valeria Maltoni in a recent post, Developing a B2B Content Strategy: Starts With the Who, outlines issues that marketing should consider when developing a social strategy. She notes that to stay ahead you need to adapt and evolve using your experience and expertise to serve your customers. It’s a good read.
What are you doing to get better connected with your audience?
by tradesmeninsights | Jan 19, 2010 | Marketing Tips, Marketing Trends, Social Marketing
For those of us who I will call “Seasoned Veterans” (been in the B-to-B world for more than 15 years), we’ve seen major changes in they way people get info and go through a buying process. Those who are successful today are the ones who have adapted and embraced the changes as they have come along. Let me explain the evolution.
Before the Internet: Product info wasn’t easily accessible, and the only way you could get info is to talk to a salesman. The salesman controlled the buying process and in many cases, they weren’t trusted. It was a one-way conversation where the salesman was doing most of the talking.
Introduction of the Internet: Now customers were able to go on web sites (yours and your competitors) and investigate what was out there to make a better informed decision. They found what they were looking for by going to this new tool, e.g. Google, that allowed them to search by using key words and phrases. Some sites even told you where you could actually buy the product. More advanced sites “in the day” even let you buy the product online. The role of traditional sales was changing. With the introduction of e-mail, people could now ask more questions and make more informed decisions. Marketers had to create content for the web with webinars and white papers trying to convince prospects to buy. The playing field now was more even where the customer had more options and control over the process.
Introduction of Social Media: More and more information is available now, and it’s not necessarily from your web site. People now access LinkedIn, Facebook and Twitter to see what’s been said about your product or ask questions of their peer group on which products are better and why. There are blogs, forums and online communities where you can go and get an honest answer (recommendation) from another consumer. You’ll notice I haven’t mentioned anything about the company sales force being engaged to this point. With social media now on the scene, buyers take control of the buying process and as a result, don’t engage a salesman until they are much farther down the sales cycle.
For those who still aren’t convinced Business.com recent Social media best practice:Question and Answer forum report interviewed over 1400 individuals of which 69% currently work at a business that uses social media.The chart below indicates what social can do for you.
So what does this mean to us old timers?
- It means times are changing.
- It means that the consumer is now driving the bus.
- It means if you don’t jump on in some fashion, the bus will leave without you.
- It means we all have to change.
We as humans don’t necessarily like change. It makes us get out of our comfort zone. Social media is just another way we can do our jobs better. It can be a place to follow market trends, monitor brand sentiment, network and even identify unhappy customers. Don’t be afraid of it and don’t be overwhelmed. Start somewhere, go slow, ask for help. As marketers, we need to adapt.
