by tradesmeninsights | Aug 6, 2013 | Marketing Tips, Marketing Tools, Marketing Trends
Today we have a guest post, courtesy of Kimberley Laws and Media Shower.
You’ve got hundreds of Facebook friends, an ever-expanding Google+ circle, and an eye-catching collection of Pinterest boards. Yes, you are a masterful user of social media, but how much do you really know about the tools that you devote so much time to using? The answer is likely “not nearly enough.” Here are a few social media studies that will tantalize, educate and make you say a-ha and help make you a fully informed social media user.
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Become a social media expert by reading up on the latest studies.
1) Who uses Pinterest?
Pinterest is the perfect way to create your own on-line recipe box, collect great ideas for your kitchen remodel, or hoard shots of the 1968 Mustang Fastback that you’ve always dreamt of having. But what else do you know about this relative newcomer to the Social Media world?
Econsultancy has recently published a series of helpful statistics that offer an in-depth glimpse into Pinterest, its users, and its value as a marketing tool.
According to Econsultancy, Pinterest is growing at a monumental rate “enjoying a traffic increase of 786% in the UK” and is now the third most popular Social Media tool. To help put its growth potential into perspective, Pinterest also boasts a record of keeping its new users much more efficiently than Twitter did during the same phase of its development.
The most popular pins fall under the categories of Food and Drink, DIY and Crafts, and Home Decor. This is great news for online retailers in these sectors as Pinterest accounted for 17.4% of all social media revenue at e-commerce sites in April of last year.
You can find more interesting Pinterest facts at http://econsultancy.com/ca/blog/62189-stats-who-uses-pinterest-and-why-is-it-important-for-marketers
2) Are your buying habits influenced by the reviews you read online?
As a social media user, you have likely come across some scathing comments directed as businesses who failed to keep their customers happy. Perhaps, you have even composed a few, yourself. If so, have you ever wondered if your cleverly crafted reviews “good or bad” has the power to influence the decision of another prospective shopper?
According to a recent survey conducted by Dimensional Research, the answer is a resounding “yes!”
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Both negative and positive reviews overwhelming affect consumer decisions, proving that a company’s online business reputation is one of its most valuable assets. Interestingly, the most common source of aggravation “according to a whopping 72% of respondents” is the need to repeat one’s complaint to several different company representatives.
Another remarkable fact gleamed from this study is that individuals with an income of over 150K are more likely to share both positive and negative experiences with others. In fact, 100% of respondents in this income bracket stated that they would share a negative customer experience.
If you’d like to find out what other types of infractions annoyed respondents, what factors affect brand trust, and more juicy information on online reputation, visit http://marketingland.com/survey-customers-more-frustrated-by-how-long-it-takes-to-resolve-a-customer-service-issue-than-the-resolution-38756.
3) When is the optimum “tweeting” time?
According to a report issued by bitly.com, the size of your tweet’s potential audience is hugely impacted by the time of day in which it is posted.
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Maximize your “tweets” with perfect timing.
It would appear that employee productivity drops significantly between one o’clock and three o’clock in the afternoon from Monday to Thursday as this is the prime time for tweeting. The absolute worst time is after eight o’clock pm.
Facebook’s ideal posting time is three o’clock in the afternoon on hump day, otherwise known as Wednesday.
For more statistics that will help you reach a larger audience, visit http://www.rakacreative.com/blog/post/best-time-to-tweet-and-post-to-facebook-infographic.
4) What role do women play in the social media arena?
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Gender does play an important role in social media.
KRC Research and Weber Shandwick conducted a survey to uncover information on female social media users for marketing purposes and here are some of the discoveries that they made. 81% of North American female internet users have a Facebook account, making it their go-to social media tool. And the average online woman spends two hours a day on social media sites.
Shockingly or not, online women also admit to preferring spending time on social media sites to dating or spending quality time with their significant other. Yes, they prefer their laptops and cell phones over their men.
If you’d like to learn more interesting facts about the social media habits of North American women, visit http://www.marketingprofs.com/chirp/2013/10575/women-of-social-media-digital-influencer-study.
With social media tools playing an increasingly important role in the lives of us all, it is important to learn as much as we can about it. This smattering of social media studies offer a glimpse of what these important venues mean for your business, your social life and, in some cases, even your marriage. And, if nothing else, the facts contained within are sure to surprise, reaffirm, and entertain. Enjoy.
What study findings do you find the most astonishing? Why?
Kimberley Laws is a freelance writer and avid blogger. She is a huge fan of lists, useful and sometimes, useless factoids, and easy-to-read infographics. You can contact her at http://www.kimberleylaws.com/.
by tradesmeninsights | Jul 31, 2013 | Marketing Tips, Marketing Tools, Marketing Trends, Social Marketing, Traditional Marketing
If you’re not utilizing this tool to reach the contractor and professional tradesman, you’re missing a great opportunity.
Some recent studies show that videos are on the rise in the B-to-B world. B-to-B Content Marketing: 2013 Benchmarks, Budget and Trends North America found that video had the largest increase of any market content in 2012.
Software Advice’s recent 2012 B-to-B demand generation survey found that video was the second most type of content used across channels.
I recently read a 3-part article in Content Marketing Institute by Mark Walker that outlined how to use video to drive awareness, leads and sales. He gives great tips on how to develop and execute a video strategy.
Here are some highlights:
- Define your purpose. What do you want to accomplish – educate, entertain, sell?
- Define your message. You’re better off doing targeted messages which will be shorter and on point. It’s better to do several short targeted videos than one catch-all one.
- Don’t overlook existing video. You might be surprised at what already exists on your products, training, etc.
- Leverage event’s show interviews, live demos, contractor interviews.
- Keep it short. 3-5 minutes is the ideal length to hold someone’s attention.
- Promote videos. Other than SEO, promote on your blog, website and social platforms, along with the appropriate tagging so folks can find you.
- Ask your Audience to share and make it easy for them to do.
Mark does an excellent job educating those who may not be familiar with all the ins and outs of videos.
If you like this post, you might like:
B-to-B Marketers: Are you Taking Advantage of Online Videos?
Busy Executives Prefer Videos Online
Make Videos Part of your Direct Marketing Plans to the Professional Tradesman
by tradesmeninsights | Jul 30, 2013 | Marketing Tips, Marketing Tools, Social Marketing
In today’s world where social media has become an integral part of our overall marketing plans, we can’t rely solely on the old standby of the Four P’s – Product, Price, Promotion and Place. We now have to learn how to manage and measure the brand influencers in social media marketing.
In an article in Convince and Convert by Danny Brown, he highlights ways to influence the customer with the Four M’s – Make, Manage, Monitor and Measure. He concludes that by incorporating the M’s and the P’s, we’ll be better serving the customer.
- The customer must be the center of our efforts. We need to find out what stage they are in the buying cycle and address the needs at that particular stage whether it’s information gathering or ready to buy.
- We need to manage the responses of the messages we send. Did they have a positive or negative impact?
- We need to monitor the relationship between the small core group. Who is the influence? What factors are coming into play?
- If we do all these we’ll be able to measure our influence on customers.
Danny Brown and Sam Fiorella have written a book, Influence Marketing, which I plan on reading. It certainly makes sense that by incorporating the old methods with the new it gives us better ways to communicate and measure.
by tradesmeninsights | Jul 25, 2013 | Marketing Tips, Social Marketing
Today we have a post from Rachel Kerstetter, Sonnhalter’s PR Engineer, answering one of the questions she’s frequently asked and sharing some tips on how to use hashtags.
The basic mechanics of making a hashtag include putting a pound sign (#) in front of a word, phrase, acronym or combination of characters (but not punctuation).
But beyond calling attention to the words in a tweet, post or whatever, hashtags allow you to join into a more broad conversation. Hashtags have become a standard part of online conversation and stretch across many social platforms. Hashtags originated on Twitter and very recently Facebook added hashtag capabilities to the platform, but you can also use hashtags on: Instagram, Tumblr, Pinterest, LinkedIn, Google+ and newcomer Vine.
There are many ways to use hashtags, but they all boil down to participating in public conversation. Here are some common ways to use hashtags in marketing communications:
- Promote engagement during events. Whether your event is online or offline, it will have a presence. When you create your own hashtag (and publically identify it) you can then monitor and interact with the conversation around your event. Most conferences, trade shows, webinars and other events announce the “official” hashtag, put it on publicity materials and have a designated person using it. Mostly this happens on Twitter but permeates into other social media use.
- Host or take part in a Twitter chat. Twitter chats are a simple way to have a conversation with multiple people on the same topic. Chats are traditionally an hour and have a prescribed hashtag. Most chats happen weekly at the same time and center around a prepared set of questions, due to their growing popularity services have been created to help you participate more easily, for example Tweetchat is a Twitter application to organized the tweets on a hashtag and shows them in real time, allowing you to tweet in the action and pause the conversation to catch up.
- Run and follow a marketing campaign. If you have a campaign that will get people talking, adding a hashtag to it isn’t a bad idea. Often you’ll find ads that have hashtags to see more online.
- Contests. Hashtag-powered contests work the best for photos but can also be used for sharing experiences or answering a question. Just ask your fans/followers to post their entry using your hashtag.
- Research. See what people are saying or posting about a topic, brand, event or anything by searching hashtags. If you see a relevant topic hashtagged on your own feed, click it to see what else is being said.
If you still aren’t sure you’re ready to use hashtags, at least get your feet wet by identifying them when you see them and find out how they’re being used.
What are some ways that you’ve seen hashtags incorporated into marketing plans?
by tradesmeninsights | Jul 24, 2013 | Marketing Tips, Marketing Tools, Social Marketing, Traditional Marketing
Have you ever met a contractor that hasn’t tried to talk your leg off? Most are talkers and mean no harm; they just want to connect. So what better audience to connect with if you make something that can help them do their job better?
Stories are ways to make life a little more interesting and who (let’s be honest) doesn’t like a good story? So you, as a manufacturer, are you telling your customers stories or are you just trying to sell them something? You know there’s more than one way to make a sale. Storytelling should be entertaining and engaging, not boring and one-sided.
But you have to know who you are before you can communicate it to someone else. Storytelling can be used to talk about your founders and why they got in business, to the challenges that you face today. You can talk about your people and company culture and what makes you different to do business with.
I read an article by Debbie Williams on the Content Marketing Institute’s site. She focuses her storytelling around 6 questions:
- What’s your reason for being? What’s your purpose? What’s important to you?
- What’s your history? How does what you do come into existence?
- Who are your main characters? Not everyone can have a Steve Jobs, but someone had the foresight and passion to start your company. Who was he/she (them)?
- What’s your corporate mission? Why are you in business? What kinds of problems are you trying to solve?
- How have you failed? This a hard one for some folks, but a reality for all of us. None of us are perfect, so show some of that humanity. Chances are, people will connect because they’ve been there, done that.
- Where are your gaps? You can’t be introducing new products every month of every year. No one really expects that. Use a timeline to highlight major milestones in your history.
One key point that Debbie makes is that brand stories can be told in many different forms. We need to make sure that whoever the content creators are that they are vigilant about continuity and consistency.
So are you taking advantage of telling your story to those contractors out there? If not, you may be missing a huge opportunity to bolster your brand.
by tradesmeninsights | Jul 23, 2013 | Marketing Tips, Marketing Trends, Social Marketing, Traditional Marketing
Mobile is probably one of the fastest segments right now from a consumer’s point of view, and it’s only a matter of time before it impacts manufacturers and their distributor partners on how they will be conversing with their customers.
According to Econsultancy and Adobe Trend Report, mobile optimization is the number one opportunity in 2013 for marketers. That’s both the good news and bad news as we all are struggling on how to develop a mobile content strategy.
Contractors are always on the go and need and want to stay connected. The problem is what we connect them with. An article in Content Marketing Institute by Tobin Dalrymple highlights five ways you can grow your brand using mobile. Here are some highlights:
- Make your content readable on mobile – Studies suggest that 98% of small- and medium-size business websites are not mobile ready. You may want to consider a responsive website (one that senses where the inquiry is coming from and delivers it in the appropriate format).
- Make your site feel like a mobile site – use unique ways for people to interact by using things such as swiping or other touch points to make it more interactive.
- Create custom mobile assets – don’t put your whole site up. Focus on things that will help those contractors do their job better and more efficiently. Troubleshooting tips, parts availability or access to parts drawing.
- You don’t need a special app to have an effective mobile strategy – twice as many mobile news readers prefer a browser over an app.
Mobile is not going away; all of our challenges are to try to maximize the opportunities so our customers have a positive brand experience. The last thing we want to do is frustrate a customer because we didn’t do our homework.
