I caught up with Lisa Bordeaux from BlueVolt recently to talk about the importance of using online training. Everyone is looking for ROI.
BlueVolt provides online training centers for manufacturers, distributors, buying groups and trade associations. They have delivered more than 1 million courses to date. They have been a strategic partner of ours for over 5 years and have helped several of our clients in this area.
Lisa explains the differences of why Manufacturers and Distributors use it and why their reasons are different. She also talks about the different ways to learn – Observations, Conferences, Classroom and Self-Study.
Here are a few highlights:
Training – It’s not on fire (easy to push out) – but in our customers’ experience – it’s one of the most significant things you can do for the bottom line. We have customers telling us certified people are outpacing their industry averages by 16-24% YOY. Not sure what other efforts have that impact.
Training – get it as close to the guy as possible – usually folks have 10 minutes in the afternoon to learn something – our buying group customers – say their member employees spent the ten minutes surfing a supplier site for product information – but by bringing it all in one place and putting the incentives on it, like we do – they spend the 10 minutes becoming better sellers – and that’s time well spent.
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