Podcast: Industry Interview with Jim Lucy-Electrical Market

I recently interviewed Jim Lucy, the Chief Editor of Electrical Wholesaling Magazine on the state of the industry. Jim has been with Electrical Wholesaling for 28 years and has a good pulse on what’s happening in the industry. You can listen to the entire interview here.

Highlights include:

  • Is there light at the end of the tunnel?
  • How progressive companies weathered the storm?
  • Which market niches offer the most opportunity over the next few years?
  • Will M&A activity increase as the economy improves?

If you like what you listened to, pass it on to a friend.


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Critical Tactics to Consider When Sending Out E-mails

E-mails are still a good “go to” strategy whether you’re a B-to-B or B-to-C marketer. When going after the professional tradesmen or contractor, we have found that timing is probably one of the most critical components to a successful campaign.

We have found that the time of day is usually a key factor in the open rate. We usually either have them sent at 6-7 in the morning or after 5 as these are the times contractors usually have time to spend on their e-mails.

Silverpop‘s recent poll ranked tactics that both groups thought to be important.

E-Mail Marketing Tactics that Work Well According to B2C and B2B  Marketers Worldwide, March 2010 (% of respondents)

B-to-B marketers were highly focused on moving prospects through the sales pipeline, while B-to-C respondents were looking to increase customer loyalty.

Leading Marketing Goals in 2010 According to B2C and B2B Marketers  Worldwide  (% of respondents)

What are some of the tactics that you find get better results?

Other posts you might find interesting:

Will E-mail Be Replaced by Social Media?

E-mail and Social Media are Tools B-to-B Marketers Plan on Using More of in 2010

E-mail Marketing for Industrial Markets: Common Mistakes to Avoid

E-mail: Still an Effective Method to Reach the Professional Tradesmen

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E-mail Marketing: Is It Still a Viable Way to Reach the Professional Tradesman?

When looking at what marketing tools to use, you have to look at your target and find out how they like to receive info. For the contractor that’s on the go, e-mail is still a viable option especially for the over-30 crowd. For the under-30 crowd, texting was the preferred method.

In a recent survey by eMarketer.com, they found 70% would rather talk to their friends and family via e-mail as opposed to social sites.

US E-Mail Users Who Prefer E-Mail vs. Social Networks for Online  Communication with Friends and Family, January 2010 (% of respondents)

ExactTarget’s “2009 Channel Preference Study” also found e-mail on top, with 57% of U.S. Internet users preferring it for written communications versus 24% for texting and just 10% for social.

Texting was preferred by almost half of the respondents.

US E-Mail Users Who Prefer E-Mail vs. Text Messaging for Online  Communication with Friends and Family, January 2010 (% of respondents)

So, the bottom line is, don’t give up on a tool that has become part of our daily lives.

Other posts you might find interesting:

Will E-mail Be Replaced By Social Media?

E-mail and Social Media are Tools B-to-B Marketers Plan on Using More of in 2010

E-mail Marketing for Industrial Markets: Common Mistakes to Avoid

E-mail: Still an Effective Method to Reach the Professional Tradesmen

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White Paper: Overview of the Industrial/MRO Market

Sonnhalter is deeply involved with the professional tradesman. We recently completed an overview of the Industrial/MRO market. The purpose of the document is to give the reader a quick snapshot of the industry, its players and trends for 2010.

Highlights include interviews with editors of the top two trade publications. Also included are association and buying group contacts, trade shows/meetings, industry trends and media publications.

A free copy for viewing/download is available by signing up here.


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Distributor Survey Shows Online Training from Manufacturers Helps Them to Recommend and Sell More Products

If you’re a manufacturer who sells through a distribution channel, you need to think about training. A recent survey by BlueVolt indicates that distributors who are trained online recommend and sell more.

It makes sense – most distributors stock over 20,000 items and it’s impossible for them to know about each one of them. It stands to reason if they feel comfortable about a product, it makes it easy for them to recommend it.

Think beyond new product launches as well. Look at some of your core product that might be considered by the end user as a commodity. What better way to differentiate your product from the pack than by training the people who have influence over what users buy?

And what’s more interesting is that these folks are requesting online training mentioning manufacturers by name. Talk about an opportunity! You need to think of training as a selling tool, not a marketing expense.

About the study:
BlueVolt, starting in the fall of 2009, sent out a survey to employees of distributors who took online training within the major buying groups and associations. Among the industries covered were Electrical, Plumbing, HVAC, PVC, Construction, Industrial and Flooring. Job titles included sales (inside and out), counter people and CSRs, to name a few. A total of 1291 surveys were sent out and 1210 were returned for a 94% return rate. The respondents were given the opportunity beyond just answering the questionnarie to identify, by name, those manufacturers they wanted more training from.

Regarding increasing sales and improving customer service:
– 81% said that they sell more as a result of learning through BlueVolt
– 94% said their customers rely on them to recommend products or manufacturers
– 89% said that they service their customers better as a result of online training from BlueVolt
– 63% said they recommend products at least once a day
– 57% said they recommend products 2-5 plus times a day

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Here are other posts that might be of interest to you:

Use Online Training to Educate Tradesmen Part 1

Use Online Training to Educate Tradesmen Part 2

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3 Tips for Using the Apple iPad to Reach Professional Tradesmen

The iPad has some great applications when it comes to calling on Contractors and Distributors alike.

Its size for one and ease of use are the first two that come to mind. I have an iPhone and I sure wouldn’t want to watch a presentation on it and it has one of the bigger screens for the smart phones.

Here are a few ways you as manufacturers can utilize this tool:

  • CRM Tool – You can keep your sales leads and calls for today on it. As you make the calls, you can be writing in your newest promotion/contest, and if it requires signing up, they can do it right on the iPad.
  • Meetings/Presentations – Whether you’re making a pitch at a distributor, or if you’re on a job site showing the latest video or testimonial from a contractor on the new product you’ve just rolled out. This could be an easy and convenient way to utilize the iPad.
  • Note Taking – I used to use my iPhone to jot down notes or thoughts as I’m out on the road. It can be done, but it’s not the easiest thing in the world to do.

The iPads are relatively inexpensive and are a good tool to help in closing the sale.

Those are my ideas on how to use the iPad. I’d like to hear how you might be using it .

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