by tradespeopleinsights | Jun 19, 2020 | Marketing Trends, Tradespeople Insights
By Matt Sonnhalter, Vision Architect
As we are all challenged with navigating our businesses through the realities of COVID-19, we’ve noticed that a number of the trade media have been nimble in responding to the “New Normal.”
We had the opportunity to speak with several publishers in our B2T (business-to-trades) industry to learn how they were adapting to this new environment. The following is part four of our five-part series.
SGC Horizon is a leading diversified media, content, marketing, data and events company serving the residential and commercial design and construction markets. The company has a collection of leading publication brands, including ProBuilder, Pro Remodeler, Building Design+Construction, Products, ProTradeCraft and Construction Equipment.
We spoke with Jeff Elliott, SGC Horizon Regional Sales Director and Principal.
Since 2018, one of SGC Horizon’s key initiatives is ProCONNECT, a series of events that bring leading building industry professionals together with top building product manufacturers for a day-and-a-half of confidential one-on-one meetings to discuss upcoming projects and explore solutions.
ProCONNECT is not just another trade show. ProCONNECT’s unique, one-on-one format and manageable size of up to 100 attendees and sponsors creates just the right environment for truly effective problem solving, high-level networking, and efficient use of attendees’ valuable time.
“ProCONNECT is kind of like ‘speed dating’ between key target audiences of builders and building product manufacturers,” said Elliott. “Since we launched ProCONNECT, our 12 events have produced more than 5,000 one-on-one meetings.”
Connecting Pros Virtually
“When COVID-19 hit, we were in the midst of holding an in-person ProCONNECT event for the multifamily market,” said Elliott. “It was held right when the pandemic was starting, and only three people canceled. We received positive reactions with productive meetings and great leads.”
Once the country started closing down and live events became impossible, SGC Horizon quickly responded to the new normal. “We knew that allowing people to connect virtually and engage in substantive discussions was going to be a valuable service we could provide,” said Elliott.
The company immediately launched Virtual ProCONNECT. “Keeping the health and safety of our audience members and building products customers in mind, we can keep connecting builders and manufacturers in an effort to establish and grow long-lasting partnerships—all from the comfort and safety of their home offices,” said Elliott.
The virtual ProCONNECT format brings traditional event ideas right to a home office. The event opens with an opportunity for attendees to ‘e-meet’ and continues with one-on-one private Zoom breakout meetings to discuss future projects and partnerships. Manufacturers meet with at least 16 builders over what amounts to a total of eight hours over two half-days.
ProCONNECT Produces Tangible Sales Results
ProCONNECT events have proven to be highly efficient for both attendees and sponsor companies.
“At a time when people are finding it impossible to meet in person, ProCONNECT is giving them an opportunity to keep their businesses moving along, said Elliott. “It’s a really good investment, where you can actually measure the marketing ROI and tie it back to orders. The feedback we are getting has been great.”
For more information on future ProCONNECT events, visit: https://sgchorizonproconnect.com
To read more of the series or more about the effects of COVID-19 in the B2T industry:
How the Trade Media is Adjusting to the “New Normal” of COVID-19: A Conversation with Babcox Media
Throughout COVID-19 Coronavirus Pandemic, Professional Tradesmen are Essential as Ever
Even During a Pandemic, Influencers in the Trades Build On: Part One
by tradespeopleinsights | Jun 12, 2020 | Tips, Tradespeople Insights
Each month, Alan Sipe, a contributing editor for Professional Distributor magazine, writes a sales skill article targeted to the independent business people who own and operate the various branded tool trucks you see parked at automotive repair shops everywhere. Although this article is written for the automotive repair industry, the sales skills are applicable to everyone.
Practice feature, advantage, benefit selling … and create some videos.
All the cool stuff you ordered at your recent major jobber show or from your recent promotions is in and your mobile store is filled to the top. Your credit line is stretched to, or even past, its limit. Adding to this situation is the fact that COVID-19 is giving everyone good reason to keep their distance and be conservative with their purchases. Additionally, since most of us are not driving our vehicles very
much, our cars are not breaking down and the rate of collisions has decreased.
If you are still making your calls, each one must be more productive than ever. And if you are working from home, getting those sales is more difficult than ever. So, what’s a mobile jobber to do? The answer is to demonstrate your products better than ever. Remember: a presentation without demonstration is a wasted conversation. As a wagon jobber, you offer the technicians several benefits that other merchants can’t or won’t. Things like on-the-spot sales/service, repair or replacement of broken products, specialty products that are very hard to find elsewhere, a wide variety of products, excellent credit terms, and the knowledge to present the right tool for the job to be done.
What you cannot do is compete on price. Therefore, you must be a better salesperson than any online picture or description, and significantly better than the next mobile jobber coming through the door.
Let’s get to the point. If you want to sell more stuff, make your calls, give great demonstrations and ask for the order. Do that enough times and you will sell something. Do it better and better each time and you will make more sales.
It is very important for you to know the product features, advantages, and benefits before you start your presentation. The feature simply is what it is: “This unit has a USB port.” The advantage is what it does: “This USB port will power and charge your phone, tablet, and other electronics.” The benefit describes how it impacts the user: “This handy feature will help you keep your electronics ready for use at any time and stop those annoying dead battery delays.”
Again, the feature is simply what it is. The advantage is what it does. To you, the benefit may be so logical that you may feel silly mentioning it. Present it anyway! You are not selling to yourself; you are selling a product to your prospect. Don’t assume what they do or do not know. In fact, presume they know nothing and you will be better off. Think of it this way: your demonstration is no different than singing a song or performing in a play. Every time AC/DC performs “Dirty Deeds Done Dirt Cheap,” they sing every word. They leave out nothing, even though their fans know every word. Performing a demo is no different. Leave out nothing. That one little feature or benefit that you omit may be exactly the one that convinces your prospect to buy. (more…)
by tradespeopleinsights | Jun 5, 2020 | Social Marketing, Tips, Tradespeople Insights
Social media is constantly evolving and presenting new opportunities for reaching and engaging with your audience of professional tradesmen. You might be wondering if you’re using your social media channels optimally? Or, would you be better served by switching to a new social trend?
As a longtime leader in Business-to-Tradesman marketing, we’ve developed 10 helpful tips that will help you integrate social media in your overall marketing program to effectively reach contractors in this niche space.
In “10 Tips for Effective Social Media Practices,” you’ll learn how to evaluate the social media you’re already using and pick the right avenues for connecting with contractors. The tip sheet shares the latest best practices for Instagram, as well as handling negative feedback and leveraging influencer relations.
You can sign up to download it here.
Need help with your social media campaign? Give us a call or email. And check out our other Tip Sheets here.
by tradespeopleinsights | May 29, 2020 | Marketing Trends, Social Marketing, Tradespeople Insights
By Andrew Poulsen, Content Engineer, Sonnhalter
With the stress and anxiety of the COVID-19 pandemic constantly looming, finding silver linings throughout this situation isn’t always easy. But with millions stuck at home with their phones acting as their main source of entertainment and social interaction, influencers and content creators in the trades have been able to use this time as an opportunity to expand their audiences, connect and engage with their online communities and use their platforms to spread messages of positivity and encouragement.
One of these content creators is Dustin Henson, owner of Rustic Customs Woodshop. Based out of Texas, Dustin primarily makes custom wood projects for customers, such as barn doors, dining room tables and built-in shelving units. On Instagram, Dustin is a very active voice in the woodworking and DIY communities, where he shares his projects and woodworking tips to his more than 13,000 Instagram followers.
Sonnhalter spoke with Dustin to learn more about how the pandemic has affected his personal and professional life, the nature of the content he creates and some of the positives he has experienced while staying home with his wife and kids. 
Sonnhalter: What were some of the initial changes you noticed in your personal and professional life when the pandemic started?
Dustin Henson: In my personal life, I think it’s obvious. It’s been nice spending time with the family, but I think being stuck in the house has us ready to strangle each other. [laughs] Professionally, I was already booked two or three months ahead of time, so it hadn’t slowed down my business yet. I just don’t have as many new projects coming in. Probably about 90% of my stuff is barn doors or custom-built furniture for houses, where I have to go out and visit the homes to measure for those projects, so that’s been put on hold.
Did you notice any significant changes in engagement or follower growth on social media?
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by tradespeopleinsights | May 21, 2020 | Marketing Trends, Tradespeople Insights
By Matt Sonnhalter, Vision Architect
As we are all challenged with navigating our businesses through the realities of COVID-19, we’ve noticed that a number of the trade media have been nimble in responding to the “New Normal.”
We had the opportunity to speak with several publishers in our B2T (business-to-trades) industry to learn how they were adapting to this new environment. The following is part three of our five-part series.
Mechanical-Hub is an online industry resource for today’s plumbing, heating and mechanical contractors. Founded in 2012, its mission is to provide updated industry news and information to the trade contractor and to partner with industry leaders in media, contracting and manufacturing.
We spoke with John Mesenbrink, president of Mechanical-Hub, who oversees its one-of-a-kind website and digital ecosystem. Today’s busy contractors looking for information to help them perform their jobs more efficiently turn to the site for highlights of the latest industry news, originally written features, videos, new products and tools, weekly guest blogs and contractor resources. The “Hub” also features social media engagement on its social channels and is a cornucopia of unique and original information for contractors and a great place to connect with other professionals in the industry.
“We started almost 10 years ago as a digital-only resource,” said Mesenbrink. “In these unfortunate circumstances of the pandemic, we feel that we are in a good position to be flexible and to help our clients and their companies get their messages out. We can be the vehicle to help promote a brand.”
Online After-Hours Training
Many of Mechanical-Hub sponsors rely heavily on in-person training and trade shows to educate their customers. With these types of events canceled because of COVID-19, Mechanical-Hub felt that it had an opportunity to help companies by facilitating casual online training sessions.
A few companies expressed interest, and Mechanical-Hub has been conducting two online webinars each week, scheduled eight weeks out. Free to attendees, all of the informal educational webinars are recorded and archived on Mechanical-Hub’s YouTube channel for reference. There is a minimal fee for the brands to participate to defer the administration and promotional efforts.
With many of Mechanical-Hub’s audience considered essential workers and on the jobsite during the day, the consensus was determined that holding the sessions in the evening would be the most convenient for attendees. That timing proved successful. (more…)
by tradespeopleinsights | May 15, 2020 | Marketing Trends, Tradespeople Insights
By Matt Sonnhalter, Vision Architect
As we are all challenged with navigating our businesses through the realities of COVID-19, we’ve noticed that a number of the trade media have been nimble in responding to the “new normal.”
We had the opportunity to speak with several publishers in our B2T (business-to-trades) industry to learn how they were adapting to this new environment. Following is part two of our five-part series.
Babcox Media is a business-to-business media and information services company serving the auto dealer, auto care, tire, performance, commercial trucking, powersports and enthusiast markets. Its 100-year heritage is built upon its commitment to connecting audiences with quality content and providing clients with results-oriented campaigns. It delivers content through various assets across all channels and platforms to engage its audience.
We spoke with Sean Donohue, group publisher/vice president of sales at Babcox Media, where he oversees several brands, including AutoSuccess, Dealer Service, Motorcycle and Powersports News, BodyShop Business, Engine Builder, TechShop and Professional Car Washing and Detailing.
Betting on Video … Even Before COVID-19
“Over the last 18 months, we’ve been making big bets on video, which is proving to be a good strategy,” said Donohue. “Eighty percent of content viewed online is video in today’s world.”
As tools get more complicated—and cars get more intricate, technicians are using video as a key training resource to conduct their jobs. Video allows technicians to learn a lot more, a lot quicker.
Since COVID-19, the demand for video has not slowed down at all, and, in fact, the video segment of its business has actually increased for Babcox Media.
“Everybody’s at home and there is a desire to want more content, to learn, to see what’s new, to see what’s next, and to be able to do that quickly in a video format,” added Donohue. “We’ve seen increased digital engagement in the last few months across our entire portfolio.”
Garage Studio Videos Soar
Noticing the video trend many months ago, Babcox Media recently completed its 5,000-square-foot Babcox Garage Studio in its headquarters’ bottom level parking garage, complete with three working bays, cars, lifts, tools and all the latest equipment from the leading manufacturers and suppliers in the industry. The studio provides the perfect backdrop to bring video content to life–whether it is a 2-minute how-to video on repair best practices or a 30-minute training video featuring a technical service advisor. ASE-certified technicians are on staff as writers that help facilitate the video content.
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The company immediately launched Virtual ProCONNECT. “Keeping the health and safety of our audience members and building products customers in mind, we can keep connecting builders and manufacturers in an effort to establish and grow long-lasting partnerships—all from the comfort and safety of their home offices,” said Elliott.
