by tradespeopleinsights | Nov 17, 2009 | Marketing Tools, Social Marketing, Twitter
Some B-to-B marketers are having a hard time including Twitter in the marketing mix. You need to think of it as a relationship-building tool. Twitter should never be used as a stand-alone tactic. It should be used in conjunction with other social media as well as traditional tools like e-mail. Jon VanZile wrote an interesting post, Is B-to-B Ready For Twitter? that you might find interesting.
One of the concerns of B-to-B marketers is that “none of my customers or potentials are on Twitter.” While that may be true now, they will be soon. And how do you know unless you ask them? This week Twitter passed the 5 billion tweet mark. Somebody is using it! According to a study released this summer by Nielsen Co., Twitter growth has been phenomenal especially toward adults. According to Nielsen, Twitter reaches 11% of all Internet users. 80% of people who Tweet are over 25.
While you’re waiting for your customers to get in the game, Twitter still offers you some great free analytic tools you should be using to keep track of competitors as well as find conversations related to a post or article. Here are 5 good ones to start:
- Twitterstats Hour-by-hour and for any 24-hour period, track up to three keywords (think competitors) w/g/t click volume. Useful if, for example, there’s news being dropped during the same time period and/or an event/tradeshow and you want to compare message volume/activity around keywords or companies.
- Tweeps.info Nifty free tool that lets you track on individual Twitter accounts (think YOUR competitors). Inside look at #tweets per day, current and prominent keywords, to what degree the account is using hashtags, following snapshot. Also has a keyword search which is useful if you’re looking to build your follow list around a particular topic.
- BackTweets A real-time, conversational-tracking tool which allows for keyword and/or URL searches to find conversations related to a post or article; connects: WordPress, Blogger, TypePad, Twitter and Friendfeed. Useful for community buzz centralized listening, brand monitoring. An “alert” function.
- Twitteranalyzer Google Analytics for Twitter users. More than 50 statistical measures displayed with graphics and maps. Among the views: Reach, Subject Matter, Follower Growth, Follower Density Map, Follower Activity, Sharing Capability. Primarily a tool for Twitter users to analyze themselves or their friends.
- TwitterFriends A “reach/extended-reach” tracking tool that helps you discover information about the network behind your follower/their follower lists. Identifies meaningful users you should be talking to, or who are feeding you useful links. Capability to account search/compare (think comparing your company to your competitors, or thought leader accounts, etc.)
by tradespeopleinsights | Nov 11, 2009 | Marketing Tools, Traditional Marketing
Training Tradesmen – do you use a carrot or a stick?
This is the second part of a two-part series (Part 1) by Lisa Bordeaux from BlueVolt, an online marketing and learning platform that focuses on the professional tradesman.
Whether you are using the carrot or the stick to drive training participation, providing contractors resources for their folks to take advantage of can be a very real benefit to the tradesman in the field.
From a contractor’s perspective, having a manufacturer that’s committed to training is an obvious win. These guys are in the field and it’s a real challenge to corral folks into the office for formalized training. At the same time, the guys in the field need training to stay safe on the job, learn about new products, maintain their licensure or certification.
One of the reasons we started in the business was because we recognized there was a need for people in the field to have better access to information. When you sit at a desk, it’s different then when you work in the field. So early on – we thought it would be best to provide bite size information to folks that they could take on the fly.
Training with the Carrot –
The idea of incentivized training is not new. Tying a carrot to something that you want to deliver to the market is a very effective way to build an audience of learners who are open to the information. In fact, when we launch courses that have incentives, we see a 10X greater usage pattern then courses that don’t have incentives. If the information is not all product based and serves some more general purpose, manufacturers may actually charge for their courses and then offset the charge with a reward of equal or greater value.
Training with the Stick –
Individuals in the trade in many cases are training as a requirement of their job. This may be something like forklift safety which is regularly required or code related if the state requires code updates for license renewal. In this case, we see different usage trends – the majority of the training gets taken just at the point of need. So for instance, when we started our code change course in 2002, in Oregon there were 26,000 licensed electrical workers that were required to take 8 CEUs of code update. The deadline was October 1, and as of July 15, 17,000 of the license holders had yet to complete their code training. http://go.bluevolt.com/CoBrandTemplate/CourseCatalog.aspx?CategoryID=884
This becomes a real problem and the companies offering the code training in-person are flooded with calls they can’t satisfy. Online training really makes sense. The timeline creates a sense of urgency which can be a great driver of participation.
by tradespeopleinsights | Nov 10, 2009 | Marketing Tools, Traditional Marketing
Training – both product training and safety training – are important to professional tradesmen. That’s why several years ago we formed a strategic alliance with BlueVolt to help educate and inform our client’s customers (the professional tradesman). BlueVolt creates online marketing and learning platforms that are focused on the professional tradesmen. They have delivered over 535,000 courses to 50,000-plus registered users. We have the privilege of having Lisa Bordeaux, director of sales and partner development, here to share with you a two-part series on the benefits of online training. Enjoy her insights!
The most successful companies are the ones that not only offer training to individuals but they support them with online tools and resources, a community. In many cases, suppliers may or may not tie this to their website, they may work with associations or we may collaborate to syndicate their content. If done right, training can make it easier to engage with customers and develop a relationship that supports and fosters sales for years to come.
Training can be a great way to go to market. It’s a softer sell than advertising and it provides value to the customer while building brand affinity. BlueVolt works with a number of manufacturers, some have a strong history of training. In fact, one of them is so committed to training, they have one person in the marketing department, 7 people in the training department. Training is done both online and in-person and their training staff is teamed with sales people by territories. This fosters a tight relationship between sales opportunities and education.
Over the years I have come to think that in many cases, training is a Trojan horse for Marketing. I have seen this done to great effect in a number of cases. Here are three examples of efforts we have supported:
- Using education to generate sales. We have a number of examples in this case. Many manufacturers have fairly complex products either to operate or install. Providing training on a specific product can ensure that people prefer it over other products. We find offering training can provide a market of excited advocates and experts, doing it online provides an easy way to communicate and follow up with folks. The individual may pay for this training and the supplier most typically gives either a product or incentive to the individual to offset the cost of the training. http://www.bluevolt.com/case-studies/wright-tools
- Just in time training on new products. This is a big one for taking training online and we do it daily. When done right we significantly shorten the return on development for a new product. By delivering information to people online about new products either live, archived or even a simple PDF cut sheet that individuals many manufacturers leverage provide training just in time. This training is most often incentivized. That is, the individual receives some sort of reward for proving their knowledge. http://www.bluevolt.com/case-studies/uei
Building a market through education – this is an expensive proposition, but can be very effective. We undertook this with a large switch manufacturer who built a course to train home integrators so they could network devices in residential. They didn’t make any products in the space, but believed they would sell more switches and routers, if there were more integrated homes needing bandwidth. Through a series of partnerships, we built a community of training centers and hosted and tracked all the training online. This is typically a scenario where the individual would pay to participate in the training. As a manufacturer, you really need a long view and high level of commitment to improve the industry.
Next, you’ll learn which has more impact, a carrot or a stick?
by tradespeopleinsights | Nov 4, 2009 | Marketing Tips, Social Marketing
We all have limits on our time and those of us who have dived into social media have to find time in our schedules if we want these marketing tools to work. The key, like anything, is organization and setting priorities so you optimize your time spent. I recently read a post by Adam Singer (worth reading), 21 Must-Follow Tips for Optimizing Time Spent on Social Media and it got me thinking of several ways to make the most out of your time.
- Periodically review your RSS feeds – It’s so easy with all the tools out there to subscribe to something you think might have value long term, but come to find out the info you get there you can find somewhere else, and some of the original article/topics that got you to subscribe in the first place come infrequently. Don’t burden yourself down. I, at least quarterly, purge some of these that are not as relevant as I once thought.
- Focus on your niche – There is so much info on the Internet that it could easily overwhelm you. Focus on your respective core markets/interests and spend more time on those trusted sites.
- Monitor your time – This is a big one. Let’s face it, we all have limited time and everyone is asking us to do more and more. The Internet can be a fooler and suck you in and all of a sudden you’ve let hours pass instead of minutes. My rule of thumb is that I won’t spend any more than 1 hour a day checking my accounts and doing research/reading. This does not include the time I spend researching and writing my blog.
- Learn to skim – There’s not enough time in the day to read everything. You need learn how to skim articles quickly to see if they are really what you’re looking for. I find the better bloggers I read keep paragraphs short and get to the point quickly. You should be able, in 30 seconds, skim an article and determine whether or not it’s of interest to you.
- Monitor your audiences – If you’re a blogger, there are metrics which allow you to monitor views. Look at these periodically and focus your efforts on those topics where you’re getting the most action.
These are some of my priorities. What are you doing to manage your time?
by tradespeopleinsights | Nov 3, 2009 | Social Marketing, Traditional Marketing
Gee…who would you believe, the national news anchor or someone on one of your social networking sites?
According to the Harvard Business Review, “the American public assessment of the accuracy of the news media has reached a new low. 63% of American adults say news stories are often inaccurate, compared to 53% in 2007 and 34% in 1985. 70% say that the news media tries to cover up mistakes, and 27% describe the press as “not professional.” Right there is a pretty good reason no one is watching the nightly news. But come on, we do have options don’t we, or do we have to rely on someone pushing their agenda on us? How many times have you listened to the news and only got one side of the story?
According to The Sacred Heart University Polling Institute who released its 3rd survey on, Trust and satisfaction with the news media. Nearly two-fifths of all respondents, 38.1%, said they are reading newspapers less often than they did five years ago. And, nearly half, 45.0%, agreed that the internet is adequately covering for failing newspapers,
Now take social media. Do you think a national anchor would get away with some of the things they say on TV if they had to interact with the social media scene? Afraid not! They would have their head handed to them. Why, because social allows other people to have an opinion and they aren’t afraid to call you out if you’re wrong. Americans aren’t as dumb as the Networks think we are. People are relying more on social. Look at Twitter. You knew about the plane landing in the Hudson, along with photos, long before the mainstream media knew about it. If you really want to know what John Q Public is thinking, you need to get to the streets. Social literally has put “the man on the street” interview back in vogue. Only this time the man isn’t a staged prop.
75%-plus of us use the Internet when we’re looking to buy something and want to do research on it first. Yes, we might look at some manufacturers’ sites for features and benefits. What most people like is a site that has a place where people can leave comments and rate the product from a customer’s view. People trust other people’s experiences and views.
What are your thoughts?
by tradespeopleinsights | Oct 28, 2009 | Marketing Tips, Social Marketing
If you don’t measure it, you can’t improve it.
One of the main reasons folks should use social is, for the most part, easily trackable and you can see quickly your success/failure rates. I’m amazed when asking people who are using social tools how are they doing, they come back to me with some generalized statements like, “I’m doing really well.” If I press them for more details, I come to find out that they really don’t have a plan for measuring what they do and the time they spend at it. Metrics are an important component for the use of social media. Especially measuring for ROI in regards to the amount of time that must be invested. You would think this would be a no brainer. But according to a recent a survey by Mzinga and Babson Executive Education, a whopping 84% of professionals do not measure ROI for social media. It appears that hardly anyone is taking the time to measure the ROI for social.
Some additional insightful statistics from this survey:
- 86% of respondents to the survey of professionals from a variety of industries said they had adopted social technologies.
- 57% said they were using social media tools for marketing.
- More than four in 10 respondents did not even know whether the social tools they were using had ROI measurement capabilities.
- 3 in 10 reported using social media for customer service and support.
Click Here to download a copy of this report.
Here’s another post you might find interesting: How Do You Measure Social Media?
A great resource of social media articles and fresh reports comes from eMarketer. I found the original source of this survey through their eMarketer Daily Newsletter. I highly recommend it.
