by tradesmeninsights | Sep 5, 2018 | Tips, Tradesmen Insights
By John Sonnhalter, Rainmaker Journeyman
I don’t know if it’s getting easier, but it sure is different from years ago. Twenty to 30 years ago, salesmen needed to make cold calls, and the only way to communicate was through land lines, faxes, letters and direct mail. The selling cycle certainly took longer back then!
Now, with the internet, cell phones, email and social media, much of the upfront work is already done for sales. YouTube videos, application data sheets and competitive comparisons are just a few of the resources available.
The key is not to try to sell something; instead, your main objective is to help solve a problem or issue. Here are a few key takeaways when selling to professional tradesmen:
– If possible, actually show you have a solution by demoing your product on an actual job site.
– Sell your value proposition on why using your product will be the reason to choose you over the competition.
– Give them names of other contractors who have similar problems/issues that you helped solve.
– Respect their time; show them your solution and ask when you should follow up.
Here are some tips:
- Deliver outstanding quality – from a great quality product to courteous customer service and user-friendly info – and then let them have the option on how they want to receive it.
- Understand what your customers want – don’t assume to know what they want – ask them.
- Connect with them – direct relationships are the most important and the most challenging. Always think WIIFT (What’s In It For Them). Be sincere and upfront with them. When communicating with them, don’t always be selling. Try to help solve a problem even though it might not, in the short term, result in a sale.
- Under promise and over deliver – exceed your customers’ expectations, then do it again.
- Don’t sit on your laurels – yes, you have real neat products, but instead of sitting there and just doing the same old, same old, innovate. If you don’t, someone else will.
by tradesmeninsights | Aug 16, 2018 | Industry Articles, Marketing Tips
The Precision Machined Products Association has a growing membership of machine shops, technical members and others involved in the precision manufacturing sector. One of the more innovative ways they communicate with current and potential members is through a regular insert in the trade publication Production Machining.
The insert is a win-win for both the PMPA and the magazine. PMPA gains an additional way to communicate to their membership, and Production Machining gets valuable content.
A perfect example? This recent article on the upcoming IMTS show in Chicago. If you’re heading to this show, or any trade show in the near future, this is a great read.
The International Manufacturing Technology Show (IMTS) 2018 is set to take over Chicago’s McCormick Place from Sept. 10-15. The pure numbers of the show are pretty staggering, with more than 115,000 people expected to attend from more than 110 countries and more than 2,000 exhibitors with 1.37 million square feet of exhibit space divided into 10 pavilions, four co-located shows and more than 60 conference sessions.
So, like any big task, the secret to success at IMTS, or at any trade show, is to create a number of smaller goals and plan, plan, plan, all while leaving enough wiggle room for last-minute opportunities or challenges.
Here are some basic guidelines for planning to make the most of any trade show visit.
Pre-Show
- Book Early – Make sure to take advantage of any early bird specials for registration, not only to save money, but also so vendors have an idea of how many people are attending. It’s also best to book travel, transport and hotel as soon as possible.
- Stay in the Show Hotel – Sure, it may be more expensive, but it will be close to the show, probably have free transportation opportunities and offer lots of networking possibilities.
- Have a Plan – Make a list of goals and company needs. This way it is easier to know what to accomplish and determine whether a show was a success.
- Make a Map – Use the show planner or a printed map to physically see the locations of the booths, which will help immensely when it comes to scheduling.
- Look for Opportunity – Avoid visiting the same vendors. Their competitors will be there as well, as will potential customers.
- Have a List – Is it a selling show? Then make sure to know the company’s inventory and budget. This way, it is easy to take advantage of any show specials and ordering opportunities.
- Set Up Appointments Before You Leave – Call ahead and set up a meeting time. A few of these will not only allow visitors to ensure they get to see the right people, but act as a framework around which to build the rest of an itinerary.
- Bring Someone – Bring someone else not just to “divide and conquer” a larger show, but also to bounce ideas off of and serve as a mentoring opportunity.
- Travel Light – When packing, bring only the essentials. Visitors will be inside the majority of the time, so dressing for the weather can be minimal, and it is recommended to leave open space for the trinkets and other items. Make sure to bring at least two pairs of shoes.
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by tradesmeninsights | Aug 9, 2018 | Marketing Tips, Tips
Think customer service isn’t an integral part of your marketing? Ask yourself the following questions:
- What part of your company do existing customers deal with the most?
- Have you ever avoided a business because of a negative remark a friend made?
If the answer to both is yes, you’ve just seen how an effective customer service program is also your best marketing strategy.
Need more proof? In our latest Tip Sheet, we’ve laid out eight tips for making customer service a priority in your marketing efforts, and as always, it’s geared toward manufacturers, distributors and others in the B2T marketplace. You can sign up to download it for free here.
Let us know what challenges you’ve had with customer service and check out our other tip sheets here.
by tradesmeninsights | Jul 19, 2018 | Market Overviews, Tradesmen Insights
Information on electrical market trends, key trade shows, industry associations, buying groups, training providers, top distributors, industry publications, blogs, online forums and more.
At Sonnhalter we pride ourselves on working only in the B2T, or Business-to-Tradesmen industry. And that means not only being up to date on what our clients are doing, but with their industries as well.
To that end, we have developed comprehensive Market Overviews for relevant industries, and continually update them. Our latest update is for the Electrical Market. Please feel free to download, review and share, and if you have any questions, contact us. 
Sign up for our updated Sonnhalter Electrical Market Overview here:
http://www.sonnhalter.com/tradesman-insights/market-overviews/electrical/
by tradesmeninsights | Jul 12, 2018 | Events, Press Release, Tradesmen Insights
Help eliminate substandard housing during the month of August by donating extra inventory, demo models, tools and building materials that are no longer needed.
CLEVELAND – July 2018 – Sonnhalter, a communications firm marketing to the professional tradesman in the construction, industrial and MRO markets, is partnering with Habitat for Humanity again for the ninth annual Sonnhalter Tool Drive, during the entire month of August.
Organizations, businesses and manufacturers are encouraged to donate new and gently used tools, as well as cabinets, sinks, building materials and appliances, to the Sonnhalter Tool Drive between Wednesday, August 1 and Friday, August 31, to benefit Habitat for Humanity’s cause of eliminating substandard housing.
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by tradesmeninsights | Jun 29, 2018 | News, Press Release
CLEVELAND – June 2018 – Sonnhalter, a communications firm marketing to the professional tradesman in the construction, industrial and MRO markets, recently announced Rosemarie Ascherl-Lenhard is rejoining the firm as public relations foreman.
In the role of public relations foreman, Ascherl-Lenhard will oversee developing clients’ public relations strategies, as well as planning and implementing B2T (business-to-tradesmen) public relations programs and initiatives for the Sonnhalter client base.
Prior to rejoining Sonnhalter, Ascherl-Lenhard was senior communications strategist at NMV Strategies. Ascherl-Lenhard previously held the position of public relations foreman from 1998 to 2015 at Sonnhalter. In the past she also held public relations positions at Magic American Corporation and Saifman Richards Communications. She earned her bachelor’s degree from the University of Dayton, Dayton, Ohio.
“We are excited to have Rosemarie rejoin our team. Her background and experience in our niche of marketing to the professional tradesmen will be an asset to our clients,” said Matt Sonnhalter, vision architect at Sonnhalter.
“I am extremely thrilled to be back at Sonnhalter, serving clients in an industry segment I’m especially passionate and knowledgeable about,” added Ascherl-Lenhard.
About Sonnhalter
Established in 1976, Sonnhalter is the leading B2T marketing communications firm to companies that target professional tradesmen in construction, industrial and MRO markets. Sonnhalter is located in the historic Brownell Building in the heart of downtown Cleveland. Sonnhalter’s brand identity highlights its expertise in marketing to the professional tradesmen. Its tagline, “Not Afraid To Get Our Hands Dirty,” promotes the employees’ willingness to roll up their sleeves and dig deep into clients’ businesses, also, it refers to the market it targets: the tradesmen who work with – and dirty – their hands every day. Sonnhalter developed the acronym “B2T,” which stands for “business-to-tradesmen” to capture the essence of its specialty. For more information, visit the company website at Sonnhalter.com.
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