by tradespeopleinsights | Aug 9, 2018 | Marketing Tips, Tips
Think customer service isn’t an integral part of your marketing? Ask yourself the following questions:
- What part of your company do existing customers deal with the most?
- Have you ever avoided a business because of a negative remark a friend made?
If the answer to both is yes, you’ve just seen how an effective customer service program is also your best marketing strategy.
Need more proof? In our latest Tip Sheet, we’ve laid out eight tips for making customer service a priority in your marketing efforts, and as always, it’s geared toward manufacturers, distributors and others in the B2T marketplace. You can sign up to download it for free here.
Let us know what challenges you’ve had with customer service and check out our other tip sheets here.
by tradespeopleinsights | Jul 31, 2018 | Marketing Trends, Tradespeople Insights, Uncategorized
By Chris Ilcin, Account Superintendent, Sonnhalter
Remember about 10 years ago? The Lord of the Ring movies had raked in awards (and millions of dollars), San Diego ComicCon became something you heard about, E3 became the trade show you wished you got to go to and The Big Bang Theory debuted, soon to become TV’s #1 show.
Suddenly “nerd culture” was all the rage. Writers were penning think pieces about how this was the ultimate victory for the kid that got picked on in high school. TV commentators discussed at length how this was a “cultural shift” and heralded a new age. 
Add to that the continued dominance of the Marvel superhero movies, and the last decade has definitely belonged to the kid that read comic books at lunch.
Well, I predict that the next decade will be the “Age of the Maker and Manufacturer.”
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by tradespeopleinsights | Jul 19, 2018 | Market Overviews, Tradespeople Insights
Information on electrical market trends, key trade shows, industry associations, buying groups, training providers, top distributors, industry publications, blogs, online forums and more.
At Sonnhalter we pride ourselves on working only in the B2T, or Business-to-Tradesmen industry. And that means not only being up to date on what our clients are doing, but with their industries as well.
To that end, we have developed comprehensive Market Overviews for relevant industries, and continually update them. Our latest update is for the Electrical Market. Please feel free to download, review and share, and if you have any questions, contact us. 
Sign up for our updated Sonnhalter Electrical Market Overview here:
http://www.sonnhalter.com/tradesman-insights/market-overviews/electrical/
by tradespeopleinsights | Jul 12, 2018 | Events, Press Release, Tradespeople Insights
Help eliminate substandard housing during the month of August by donating extra inventory, demo models, tools and building materials that are no longer needed.
CLEVELAND – July 2018 – Sonnhalter, a communications firm marketing to the professional tradesman in the construction, industrial and MRO markets, is partnering with Habitat for Humanity again for the ninth annual Sonnhalter Tool Drive, during the entire month of August.
Organizations, businesses and manufacturers are encouraged to donate new and gently used tools, as well as cabinets, sinks, building materials and appliances, to the Sonnhalter Tool Drive between Wednesday, August 1 and Friday, August 31, to benefit Habitat for Humanity’s cause of eliminating substandard housing.
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by tradespeopleinsights | Jun 22, 2018 | Marketing Tips, Marketing Trends, Public Relations, Social Marketing, Tradespeople Insights
By Andrew Poulsen, PR Technician
In less than 10 years, social media has evolved from a fun distraction to keep in touch with college friends and distant relatives, to an essential tool needed by any brand looking to engage with its customers or maintain relevance amongst its competitors. Regardless of how millennials feel about the Baconator® or Moons Over My Hammy®, brands like Wendy’s and Denny’s are winning over young people more and more every day with their funny and relatable social media presence. While not every company needs to adopt to the latest meme or pop culture phenomenon to have a healthy online presence, social media has opened the door for brands to be transparent and relatable in new and exciting ways.
By now, companies from international brands to local muffler shops are utilizing Facebook and Twitter to engage and share company news, updates, sales, etc. But over the past few years, we’ve seen more brands incorporating Instagram into their social media plan. What was once considered a platform exclusive to tech-savvy young people with smartphones, Instagram is now just ubiquitous across all demographics as Facebook and Twitter. And businesses across all industries are starting to take notice. That’s because, if used correctly, the app’s photo and video features allow a new way for brands to give their audience a peek behind the curtain. Here are five ways your company can take advantage of the unique features Instagram has to offer.
Give Your Audience Something Different
Facebook, Twitter and Instagram all bring something different to the table, otherwise we wouldn’t need to be on so many different social media platforms. While this seems obvious, companies often make the mistake of letting their social media content be too similar across all platforms. Instead, companies should reward their audience for following all their pages by giving them content exclusive from the other platforms. For Instagram, this can be a fun look behind the scenes of your office, documenting a company picnic, making a short how-to video or hosting some sort of fan-generated photo contest. Just make sure it is unique to the platform in some way.
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by tradespeopleinsights | Jun 15, 2018 | Social Marketing, Tips, Tradespeople Insights
By Chris Ilcin, Account Superintendent
YouTube has become the prime research tool on the web. With a staggering breadth of content and connected communities for almost every niche, it’s definitely earned a place in your marketing efforts. If you don’t have a video program yet, check out articles here, here and here on how to incorporate video. In the meantime, if video is already a part of your efforts, here are a few simple guidelines to making the most of the content you post:
No Channel is an Island
- You can’t make your channel a one-sided affair. Make sure you get into as many “networks” as possible by subscribing to other channels, i.e. trade organizations, publications, online reviewers, people already using your products, etc.
Engage Frequently
- Don’t be a passive subscriber. Like videos and comment, even if it’s just “great video.” The more you put your channel out there, the more likely people are to find it.
Forget Who You Are
- When it comes to video tags and descriptions, think like a potential customer, rather than as a salesperson. Don’t use product numbers or use common terms, instead, put yourself in the shoes of someone just starting a search, with no prior brand loyalty or knowledge of the industry, and then tag accordingly.
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