Top 5 Posts of 2009 to Help B-to-B Marketers Reach the Professional Tradesmen
I thought I’d share the most popular posts of 2009 from my blog. Happy New Year and may 2010 bring us all better things.
The Best Way To Reach The Professional Tradesman: Social or Traditional Media?
The answer is both. Contractors are busy folks and they get their info from various sources and sometimes it’s on the fly. I’ve done several interviews of contractors from HVAC/R, electrical, plumbing to general contractors that have said that they get info about how to run their business from both the traditional trade publications as well as various sources on the Internet.
They use the trade publications to catch up on what’s happening in the industry, who bought who, and to read articles to help them run their business. They use the Internet to do research on various things from troubleshooting to new product demos and online training. Some participate in online forums with their peer groups to talk about issues/problems they are having in their day-to-day operations. Most of the Internet activities are done either before or after the normal business day. One example is Contracting Business magazine who sponsors a forum – HVAC-Talk – that’s the leading forum for HVAC professionals to talk to each other. They average over 50,000 page views a month.
Contractors as a whole are lagging behind when it comes to social media. The reasons given range from, “I don’t have the time” to “I don’t understand it,” and with the economy the way it is, my first priority is to stay in business. The ones that get it and are using it have found that it’s another marketing tool to generate new business and stay connected with their customers. Most trade associations haven’t done a good job explaining to their members the possible usages and benefits for social.
Manufacturers shouldn’t be discouraged. Those that have embraced social are reaping the benefits. It’s just another way you can get customers to interact with you. Here’s a great example of a hand tool company, Snap-on Tools, that on Facebook has over 25,000 fans. Every time Snap-on updates their events section or uploads new video or photos, all their fans are automatically updated.
Social Media Isn’t A Silver Bullet
Social media is obviously the hottest topic in most marketing circles today. You have people on both sides of the fence (some who will never use it and some who say it’s the savior of marketing as we know it). Unfortunately, both of these opinions are wrong. Too much or too little of anything isn’t good.
For those who don’t embrace or understand social media, I’d recommend you get your head out of the sand. Social isn’t going away and you’re better off understanding it and begin using it sooner than later.
For those that do embrace it and think the world will revolve around it, you should wake up and smell the coffee. When in the history of marketing and advertising have we had only one media source to get our message out?
Here’s a reality check. What are we trying to do here? Unless you work for the Government, I believe we’re ultimately trying to sell something. Let’s face it, no sales, no job! As marketers today, we’re faced with so many challenges to identify potentials and move them along the sales cycle. We need all the help we can get and we should know and understand the tools that are available and use them appropriately.
I try to use this blog to inform my audience of Manufacturers who are trying to reach the professional tradesman that they should start using social as one more tool in their marketing plans. I certainly haven’t told them to blow away the traditional ways of reaching their audience like print ads, PR and trade shows. We all can’t lose site of what our ultimate goal is…to sell something. Social can help identify potentials, but there are other tools that can nurture them through the sales process and we need to use them all!
What are your feelings on social and how it plays a role in your plans?
E-Mail And Social Media Are Tools B-to-B Marketers Plan On Using More Of In 2010
As we all look forward to 2010 in our planning processes, we’re all looking for ways to generate exposure and ultimately leads that turn into sales. Most marketing budgets will still be tight in 2010, and marketers are looking for ways to get the best bang for the buck.
According to eMarketer.com, 75% of small businesses (under 500 employees) plan to increase their e-mail marketing in 2010. 70% will put more dollars toward social media according to Vertical Response data.
B-to-B marketers are using these tools because they are inexpensive and generate quick measurable data. Campaigner and Hurwitz & Associates studied small businesses under 20 employees and found 28% of those that used e-mail marketing considered it inexpensive and an effective way to reach new customers.
Smart marketers will include both e-mail and social into their 2010 plan. That and some search engine marketing and you’ll have a winning combination.
I’d like to hear from you on whether e-mail and social are in your 2010 plan.
Why Online Videos Help Attract Professional Tradesman
Manufacturers should not lose site that videos are a powerful informational tool when it comes to building credibility with contractors. Consider if you will that next to Google Search, the next highest search is YouTube. That alone should tell you something.
From case studies, testimonials and training, to new product info, videos are a unique way of telling your story and add another dimension to the story by engaging the viewer. According to eMarketer.com, rich media ads with video had a higher dwell rate than those without, and almost double the dwell time.
This translates into fewer impressions needed for the same results.
LinkedIn: 5 Ways It Can Be A Powerful New Business Tool
I tell everyone if they could only use one social media tool to generate new business, I’d use LinkedIn. While my blog is important (long term), and Twitter is very useful once you get your followers, LinkedIn offers you a way to be more proactive. Before you start utilizing it, you first have to make sure that your page is updated and as near to the 100% mark as you can get it. Once that’s done, dig in and have some fun.
Here are 5 ways I utilize LinkedIn:
- Ongoing program to increase your contacts – After going through your contact list, continue to add contacts each week by setting a goal of say 4-5 new contacts. It’s easy to do. When you’re at social or business events and meet people, when you get back to the office, see if they’re on LinkedIn and get connected. Every time you go to your LinkedIn page, it prompts you in the upper right hand corner to invite people that might be primary contacts of someone you know or a group you belong to. This should be good for 2-3 new contacts each week.
- Search company profiles – for niches/markets you’re trying to target. Get in and get involved!
- Search for groups – this allows you to search associations, buying groups or other folks who share common interests. I normally, once a week, take a recent post and put it on all the groups that I belong to. This is a good way to not only build credibility, but also drive more people to your blog.
- Search individual profiles – there’s a whole bunch of info on individuals that you target. Take some time to review their profile and see what kind of connection and groups they belong to. If you do your homework, you’ll know a lot about a new potential friend, and when you ask him to join your network, you can talk about some common interests in your first contact. This is a great way to get a conversation going quickly.
- Search by market terms – determine what questions or answers can be searched that will bring up like-minded people. By reviewing your findings, “experts ” in the field will be easily identified.
Once you have a system in place, then you need to start listening and contributing. These are the ways I utilize LinkedIn. I ‘d like to hear how others out there are doing using social as a new business tool.