Today we have a guest post from Carli Evilsiver, Marketing Coordinator at WTWH Media.
Social media marketing is becoming common across all types of industries, but some B2B companies are still hesitant to jump on the social media bandwagon. B2B companies have many reasons for believing they should not be on social media, but they are misinformed. Keep reading to find out why.
I’m not sure how to do it: Companies might avoid social media because they do not understand it. They are sometimes intimidated by social media marketing because it is new, changes every day and can be difficult to create a strategy for social media.
Solution: Companies should research social media platforms, learn the basics and determine which platforms would be a good fit for their company. A common mistake is joining every platform. Not only is doing so a lot of work – as social media needs to be updated regularly – but the audience may not be there. Prospective manufacturing customers, for instance, probably are not on Instagram. Companies can also seek out social media training.
I don’t have time: Possibly the most common and valid reason a company isn’t on social media is the inability to devote time to another task. Social media marketing uses time and energy to set up and maintain.
Solution: Marketers who have too much to do and too little time should consider outsourcing their B2B social media marketing. Outsourcing social media is a great option for companies who want to be on social media but don’t know how to begin or don’t have enough time. By handing over the responsibilities to a professional social media manager, companies can rest assured that their social media channels will be updated daily in the correct format. An added benefit of outsourcing social media is the analysis and measurement that an experienced professional can provide.
There is no ROI: Any time resources are invested in a project, a boss will want to know what their Return On Investment is. It can be difficult to determine the effectiveness of social media marketing and unfortunately some companies think there is no ROI from social media.
Solution: Every social media strategy should include specific goals and a way to measure success. Tracking likes, follows and re-tweets is just the beginning. Other ways to measure success include website clicks, downloads and other measurable actions originating from social media.
Social Media is only for B2C: A common misconception is that social media marketing is effective only for companies marketing to the end-user. They might believe social media marketing is just for fun, creative and sexy industries, or that their clients aren’t on social media. Many B2B companies set up a LinkedIn and think the other social media platforms wouldn’t work for their company.
Solution: Marketers should recognize that if social media is used correctly it is effective for B2B. Success on platforms such as Facebook and Twitter requires companies to share interesting and relevant content. A mistake many companies make is sharing only promotional content. They should be engaging in conversations and sharing based on their audiences’ interests.
I don’t have anything to post: Another reason companies avoid setting up shop on social media is the worry they don’t have anything to say. Companies don’t always realize the amount of content they have already that could easily be shared on social media.
Solution: Companies should follow an 80/20 rule when posting on social media. Only 20% of content should be directly related to the company while 80% should be industry-related news. Social media is a great platform to promote a company’s brand, share blog posts or send out press releases. While marketers should take advantage of the opportunity to promote their company they need to remember that the audience will get bored of sales pitches. Try sharing a funny blog post or a great article about something going on in the industry. The re-tweets and likes received will expand reach and could lead to more followers.