Social media allows B-to-B marketers to “really” talk to professional tradesmen in a way that builds a relationship of trust.
In a one-way conversation, like in a trade ad or a TV ad, the viewer gets information about a product or service delivered in a well-crafted, beautifully produced manner. The presenter has his 30 seconds to make an impact and then it’s all up to the listener to act upon the presentation.
In a two-way conversation, like in any social media space, the reader gets information about a product or service delivered in a simple, approachable manner. The reader seeks what he’s interested in and starts a dialog. With that door open, the reader can ask a question and start a dialog with a presenter he sought. Once the presenter responds, a conversation ensues … and a trusted friendship is often formed.
And wouldn’t you most likely trust the advice of a friend rather than a presenter you don’t know? And by virtue of the fact that YOU sought out this presenter, the bond of trust is even stronger.