By Chris Ilcin, Account Superintendent at Sonnhalter
If you’re like me, you’ll flip the channel when commercials come on. Hopefully, unlike me, you’ll remember what you were watching when the break is over.
Well tradesmen are the same way, so don’t expect them to actively seek out a 5-minute commercial on YouTube. All the search terms in the world won’t make people sit through a video that does nothing more than pat yourself on the back for making such a great product.
If you want eyeballs, and the increased search results they equal, you need to show how your product fixes their problems. Here are a few tips:
- Make it Solution Based – Why does this product exist? What problem does it solve, or how is it best used. Make the solution, not the product the focus. This also gives you a chance to showcase your “total” solution; customer service, technical support, anything else that sets your solution apart from the competition.
- Keep it, and Your Customers Moving – Just like a good commercial, an effective video should drive the customer somewhere, in the shortest amount of time available. Website, local distributors, a call center. Figure out where you want them, and give them a reason to get there.
- Be Yourself; or Have Someone Else – If you’re not funny, don’t try to be now. Work with what you have. Or better yet, add another person. They can bounce ideas and concepts off each other instead of the camera and both will feel more natural. One set up I’ve always liked is a “Product Expert” being interviewed by an “Everyman.” This way they can tease the pertinent info out, rephrase it in common language and keep the conversation moving.
- Know What You’re Good At – Even the best message can get lost with poor delivery. Now isn’t the time to hire your Brother-In-Law’s cousin. Highly qualified freelancers are available across the country. Put out feelers through friends, social media, your PR people and vendors, and get quotes. And not just for camera, but sound, direction, editing and production. Done correctly, a video will become the first interaction a potential customer will have with your company, so make it count.
- It’s All in the Prep – Just like painting a room, most of the work should take place before the job gets started. Have a script, a shot list, a location, talent, and props in-hand. Make sure everyone is on the same page about goals and message. Editing is great, but it can’t make words or actions you never shot magically appear.
- Say It or Show It; Not Both – A picture is worth a thousand words, so save the words for something else. It’s a video, not a book (or blog post) so keep text to an absolute minimum.
- Multitask – As long as you’re hiring freelancers, setting up lights and everything else, cover a few other bases. Product photography, other solutions or products that can be shown in the same set-up, video for trade show use and social media all can be taken care of. With a well-choreographed crew, you can shoot 3-6 short videos in one day. So make the most of it, but keep to your priorities.
- Consider All Platforms – Where do you want your video to be watched? Everywhere. On your website, YouTube, Facebook and mobile devices. So keep it as short as possible. Even the best smart phone right under a cell tower won’t play a 10-minute video without a pause or two, so don’t try your viewer’s patience.
- Don’t Re-Post; Re-Direct – Once you’ve uploaded the video to YouTube, make sure you let everyone know. But do it through links and redirected placement. For instance, don’t embed the video on the product page; embed the YouTube link. That way all the views are being accumulated in one place, increasing that number and moving it up the search results.
- Tag, So You’ll Be It – Think like a customer, or potential customer. They don’t know the products part number or trademarked name. So while all that should be in the tags, so should more generic terms and phrases, as well as your competitors’ names, terms and phrases.
- Keep An Eye On It – Once it’s posted, track it. How many views does it get after a week, a month and a year? Use the Analytics options on YouTube (all free) to see how people are finding it, how long they’re watching it and re-post it someplace every few months.
- Don’t Take Comments Personally – By now you’ve been living with this project for a few months, and feel pretty happy about the end product. So negative comments, which are almost guaranteed in the internet age, are going to feel like a personal attack. They aren’t, and the biggest mistake you can make is to feed the trolls. Address legitimate concerns as diplomatically and quickly as possible, but don’t add fuel to a fire.
Video is an incredibly powerful tool. It works in almost any setting; in an office, on a sales call, or in the field. Make it as effective as possible, and it can sell the product, reinforce your brand and be relevant for years to come.