What’s Your Plan for Lead Nurturing?

We spend money generating leads, but most of us do a poor job when it comes to leading them through the sales funnel since not all leads are ready to buy. I think we would all agree that if we had a process, chances are we would increase the number of leads that turn into new business.

According to Forrester Research, companies that excel in lead nurturing generate 50% more sales-ready leads at 33% of the cost. This is especially true when it comes to dealing with social media leads. How is your marketing department handing off leads?

What is Lead Nurturing?

Lead nurturing is how your business establishes a relationship with a prospect that is still in the early stages of buying. This type of campaign focuses on creating a beneficial, working relationship so that when it comes time to buy, that lead turns to your business instead of someone else. Lead nurturing is:

  • Providing high-quality content that is relevant to where the potential is in the buying cycle
  • Establishing and building trust between you and the potential customer
  • Finding the most-qualified leads from your generation efforts

Does everyone within your organization understand your different stages in the selling cycle? Most sales funnels were set up for developing traditional leads. A question you must ask yourself is whether social media leads fit into your existing process and if so where? As a rule, social media leads take longer to convert because they are engaging  you earlier in the process.
How are you moving social media leads into your sales funnel?

Nurturing social leads needs to be handled differently. This will include decision-making content designed to answer questions, overcome objections and provide opportunities that arise during the purchasing process.

So take some time to identify and implement a lead follow-up process that includes nurturing. You’ll be glad you did.

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5 Tips From B-to-B Marketing Thought Leaders on How to Increase Your ROI

roi1In today’s economy, you won’t find any marketer that isn’t looking for a better ROI.

I recently read a post by Modern B2B Marketing, sharing some insights as to best practices from some of the industry leaders. I couldn’t say it any better, so here are the top 5 tips that will help you increase your ROI:

1. Be Found“According to a recent study by Marketing Sherpa, 80% of B2B purchasing decision makers say that they found the vendor when they were ready to buy, rather than responding to a vendor finding them,” answered WebMarket Central’s Tom Pick.

This is coming to be known as inbound marketing. It boils down to ensuring that you have content spread across the web wherever your prospect may be looking, and that your web site is optimized so that prospects can easily find you regardless of where they are in the buying cycle.

2. Implement Lead Nurturing“Lead nurturing is having consistent and meaningful communication with viable customers regardless of their time to purchase. One of the speakers at a conference recently said, ‘someone is a lead for life.’ I would agree with that sentiment,” said Brian Carroll, author of the popular book, “Lead Generation for the Complex Sale.”

Combined with lead scoring, lead nurturing programs enable you to profile the behavior of those most interested in your company’s goods or services, keep in touch with prospects until they are ready to buy, build preference for your brand, and in some cases, accelerate your customers’ buying cycles.

3. Create Content That Compels Your Prospects To Buy — A compelling video from your CEO may be just what it takes to convince your prospect to buy from you. From white papers and email to blogs and podcasts, there are several ways to share your message in an engaging way, as detailed in our interview with Craig Rosenberg, Vice President of Products and Services at Tippit, Inc. If your goal is to increase the ROI of your marketing efforts, the key is to create and promote content targeted to be relevant to buyers at each stage of your funnel.

4. Integrate Everything — Your prospects don’t just visit web sites. They go to events, enter social media discussions, read blogs, and so on. Amy Hawthorne, Director of Marketing at B2B lead generation company ReachForce, said that your prospects don’t exist in silos, and your marketing efforts shouldn’t either.

When you determine the types of content that will compel your prospects to engage and eventually purchase, promote it on your web site, on your blog, in social discussions, or anywhere else your prospects are spending their time.

5. It All Comes Down To Testing — Nearly every thought leader I spoke with insists on testing. There are potentially hundreds of channels for you to push your marketing message and thousands of combinations of elements for your web site. The best testing programs are ongoing and can include everything from “offer tests,” which experiment with varying pieces of fulfillment, to testing various elements of a web site including images and navigation. The goal of testing is to predict what combination of channels, offers and elements will be most profitable.

Marketing automation can help immensely with the effort it will take to implement the tips above, particularly as they relate to lead nurturing and lead management. By properly implementing the advice offered by our B-to-B Marketing Thought Leaders, you will soon be heading up a detailed and profitable marketing program.

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