by tradesmeninsights | Jun 3, 2009 | Marketing Trends, Social Marketing
Everyone’s putting out stats on how one element or another of the social media landscape is doing, i.e. 175 million Facebook users spend an average of 3 billion minutes a day on Facebook, according to Conde Nast Portfolio; Twitter is growing at a 1,382% annual growth rate; Facebook has grown from 100 million to 200 million users in less than 8 months.
What does all this mean to the B-to-B marketer? It means that the world is embracing social media in one form or another. It means that Americans have not only found it, but are using it. Media post reports 49% of us are using some combination of social media in their life. Here’s a breakdown of social usage by age, gender and education that I think you’ll find interesting from a poll by Harris Interactive:
| Online Social Network Usage – By Age & Gender (All Online Adults; % of Age Group) |
|
|
Age Group |
Gender |
| Network Usage |
Total |
18-34 |
35-44 |
45-54 |
55+ |
Male |
Female |
| Have a Facebook or MySpace account |
48%
|
74
|
47
|
41
|
24
|
45
|
52
|
| Update Facebook or MySpace account at least once a day |
16
|
29
|
17
|
10
|
3
|
14
|
18
|
| Use Twitter (Net) |
5
|
8
|
7
|
4
|
1
|
5
|
5
|
| Follow people on Twitter |
5
|
8
|
6
|
4
|
1
|
5
|
5
|
| Use Twitter to send messages |
3
|
4
|
5
|
1
|
*
|
3
|
2
|
| None of these |
51
|
25
|
50
|
59
|
76
|
54
|
47′
|
| Source: Harris Interactive, April 2009 Multiple responses allowed; * indicates less than 0.5% |
| Online Social Network Usage – By Education (All Online Adults; % of Group) |
|
|
Education |
| Network Usage |
Total |
HS or less |
Some College |
College Grad+ |
| Have a Facebook or MySpace account |
48%
|
40
|
55
|
52
|
| Update Facebook or MySpace account at least once a day |
16
|
14
|
18
|
16
|
| Use Twitter (Net) |
5
|
3
|
7
|
6
|
| Follow people on Twitter |
5
|
3
|
6
|
6
|
| Use Twitter to send messages |
3
|
1
|
4
|
4
|
| None of these |
51
|
59
|
43
|
47
|
| Source: Harris Interactive, April 2009 Multiple responses allowed; * indicates less than 0.5% |
by tradesmeninsights | Jun 2, 2009 | Marketing Tools, Social Marketing
For any of us who write a blog, you know it’s a major time commitment especially if you’re going to do it right. Some of you may only have 30 minutes or so each day and you really want to put out a good post. My audience are the manufacturers who sell to the professional tradesman and they know they need to get straight to the punch line in order to keep their attention. My main advice is to be consistent and keep the quality of your post high. Here are 4 guidelines I like to use to make sure I keep myself on track:
- Do at least one original post a week. Since a blog is about your opinion, then let’s make sure that you have one.
- Content over Frequency.We’re not in a marathon to see who can write the most posts. It’s what you say that’s important.
- KISS. Keep it simple. One key topic per post. Deliver the goods in the first paragraph (what’s in in for me).
- Keep it Short. The best and yet the hardest writing sometimes are those short, to-the-point sentences using just the right words.
These are on my checklist. What’s on yours?
by tradesmeninsights | Jun 1, 2009 | Marketing Tools, Social Marketing, Twitter
I’m sure we all have stories of customer service experiences both good and bad. I’d bet you’ve had more bad than good experiences though. For manufacturers who sell to the professional tradesmen, these are even more challenging. Think about it for a minute, when do these guys have questions/problems? Usually it’s on a job site or out in the shop where they may or may not have access to a computer. If they do call, they may be on hold for what seems like an eternity and still not get an answer to their question.
You need to think outside the box. Twitter is an ideal tool to service your customers. Customer service departments are supposed to solve problems, reinforce a positive brand experience and not cost you an arm and leg to support.
- While phone calls may solve the problem, wait times do not. Twitter is almost instantaneous and can help solve most problems quickly.
- Brand experience. Great customer service gets talked about and can lead to more sales.
- Economical. Using Twitter often takes less time thus saving money.
Once you have an understanding of how Twitter can work, you can also easily track and monitor what people are saying about your brand.
Tweetbeep-Keeps track of contractor conversations that mention you.
Monitter-Lets you monitor the Twitter world for a set of key words and watches what people are saying about you.
Let contractors know how to know you’re there. Ask users to follow you on Twitter. Place a button on your web site in the customer service section so they know they can contact you in another manner.
Respond quickly and transparently. When you find a tradesman complaining about an issue, @reply them asking if you can help. If the problem is sensitive or the customer is highly upset, you can either direct a message to them or give them a quick way to contact you directly (direct line or your email).
Be engaged in the conversations. Twitter is a conversational platform. Contractors like to talk. This is an opportunity to build your brand.
Be authentic. Contractors are no dummies and if you try to pull the wool over their eyes, it will come back to bite you.
Twitter and social media are helping the way customer service is done. Think outside the box. Wouldn’t you want to be the first in your line of work to offer this as an optional customer service tool?
by tradesmeninsights | May 29, 2009 | Marketing Tips, Social Marketing
Blogs, Forums, Twitter – are your brands or company being mentioned on any of these? If not, what are you going to do about it? Should you be joining the conversation? What are your competitors doing? Remember, those that start conversations often end up leading them.
I read an interesting post recently from Maria Pergolino, Social media: Signs your prospects want to hear from you, that I thought had some valid points to consider.
- People Talking about You. While this is the most obvious, when you do find those opportunities you need to start participating. Tools like Google and Twitter Search are good free tools to use to help identify opportunities.
- Friends on Parked Names. Sometimes companies reserve names (park) on social sites so no one else can get them, but aren’t active on the site other than some basic company info. While there, you might be attracting potential customers or editors even without putting content up. If this is the case, you’re missing opportunities.
- Someone Speaking for your Brand. Sometimes people (many times they are customers) take over your name and start talking about your brand or product. Often these advocates share tips and tricks on how you can do your job better. Other times they may be complaining about a product, its features or even your customer service. Regardless, the conversations that are taking place indicates interest in your products. In either case, you should know that you’re being talked about, and in the case of the customer who is unhappy, you should try to come to the root of his problem.
- Name Squatting. This is where someone else beats you to your name (brand) on a social site. It may be someone who wants to profit from your name like one of your distributors, or it could be a competitor trying to lock you out of that particular market. If it’s someone using your name, you should monitor it (use a service) to make sure they aren’t saying anything negative about you. Whatever the reason, it should indicate to you that someone thinks it’s important enough to capture your name.
In Social media, they’re going to talk about you whether you’re listening or not. Don’t stick your head in the sand and ignore them.
by tradesmeninsights | May 18, 2009 | Marketing Trends, Social Marketing
Blogs are now in mainstream media(over 100 million worldwide ) and it presents a unique opportunity for marketers to both influence and monitor conversations that are relevant to your business.
Conversations about you, your brands and your competitors as well are happening as you read this… These conversations are taking place whether you’re participating or not. Wouldn’t you like to be on the inside looking out?
I read a post recently on E marketing Daily that outlined some interesting stats about the number of people either touching or being touched by blogs. Here are some highlights:
Currently, 27.9 million US internet users have a blog they update at least once a month and they represent 14% of the internet population. It’s estimated by 2013 that 37.6 million users will update their blogs at least once a month.
Even more impressive are the number of blog readers. eMarketer estimates that in 2009, 96.6 million US internet users will read a blog. By 2013, 128.2 million people (58% of all US users) will be doing the same.
The numbers tell the story – don’t ignore blogs. They’re not going away and smart B-to-B marketers will get ahead of the curve sooner than later.
by tradesmeninsights | May 15, 2009 | Social Marketing
Business marketers trying to reach professional tradesmen can’t seem to warm up to a 140-character message as an impactful way to reach their targets.
Twitter has become a very powerful tool especially if you use some of their tools like Twitter Search which allows you to identify key words and phrases so you can follow and start a conversation with them. You can even monitor your company or product names and see what they are saying about you!
Twitter is a great tool for starting an opinion poll or directing folks to things they are tweeting about. It has been used by marketers at trade shows to create “BUZZ” on the floor: Stop at booth XXX and see their new left handed widget for plumbers.
In a post by Chris Brogan, 50 ideas on using Twitter for business, he outlines steps and hints on how to get the most out of Twitter in your business surroundings. Here are the top 5 tips that will help B-to-B Marketers to get the most from Twitter:
- Instead of answering a question “what are you doing?” answer the question “what has your attention?”
- Have multiple twitters at the company. People take vacations, quit, get on special projects. You need to keep the content going, it has to be good and it’s nice to have a different point of view.
- When promoting a post, give them a hint of what’s coming next.
- Tweet about other people’s stuff – it makes you look human and not always talking business.
- When you do talk business, make it useful. Give them a tip or advice that would make their life better.
What are your thoughts on using Twittersearch?
