What’s Your Online Reputation?

What’s Your Online Reputation?

In marketing, there’s a lot of different forms of marketing as it keeps evolving. However, traditional marketing is not going away.

The following is a guest post from our friends over at Long & Short of It, masters of ideation, customer insights and market research. They like to say they “dig and find lots of data and then turn it into actionable insights.” Following is their guest post. 

The reputation you have with your customers is critical.

That should not come as new news to anyone running a business. How your customers perceive your products and services has a direct impact on future sales and it directly affects prospects consideration. The online community can be both a huge boost as well as a land-mine. Anyone with access to the internet, so basically everyone, can impact how you are perceived. So, what to do?

If you have read any of our articles, there is often one common theme in there, have a plan. It’s better to proactively manage your reputation than to let the social media world run it for you and be in a reactionary mode, especially if there are negative comments.

Assess where you are now

Start with an assessment of where you are today by taking a fresh look at your social media accounts. Understand where your customers are and that’s where you want to be. Depending on the size of your company and the resources you have, you may not need to be everywhere. For example, in our company, and given our target audience, we don’t need to be on TikTok. Then take the time to read the comments and the level of engagement your audience has with your posts. Get a good sense of what people are generally saying and how much is positive, negative, or just neutral.

Engage and boost

This is where the heavier lifting comes into play. It’s increasingly important to engage with your target audience online and this applies to B2B as much as it does in B2C companies. Are you posting regularly? How often you need to varies by the type of company and the channel. For some it might be a few times per week and for others at least once every two weeks. Your marketing team or agency can help determine the proper cadence.

Stay on top of the questions or comments

Try to respond to customer questions within 24 hours if possible. If someone states something incorrectly, it is appropriate to provide the correct answer. If someone says something negative, don’t react until you can assess the validity of the statement and provide a professional response. And given that anyone can say anything, not all comments necessitate a response. Ensure you have a trusted person responsible to answer questions with clear guidelines to help them understand when to escalate or bring in specific expertise.

Content matters

Finally, review what you are posting. Don’t always make it a sales push, but look to educate, inform, and at times, entertain – just be sure to keep it in your brand voice. Be sensitive to the medium you are using. With LinkedIn for example, keep it primarily business oriented. It’s fine to let your personal or company brand personality come through, but it’s probably best to avoid touchy societal topics

Take the time to assess where you are, continuously engage with your target audience and never stop generating content that matters to your target audience. Your brand reputation is critical to maintain, and as Warren Buffet once said, “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”

Share this:

4 Clever Marketing Tips for Targeting Contractors Online

Today we have a post contributed by M.Pierce, Founder of MyBootprint and ShoeMatters – two websites that strive to help people choose the right footwear for their job.

As with nearly any profession around the world, more building contractors are turning to the internet to do their research and interact with their distributors, purchase materials and find and contact new clients. Research found that a third of the building product distributors asked claimed that 50% of their sales were online.

Another survey from 2015 found that more than half of contractors use the internet for their research for work.

So with the increasing digitalization, if you want to attract contractors online, you must make sure that your brand is well established digitally and take up a more proactive approach on the various digital channels preferred by the contractors. A good balance of high-quality and efficient SEO, effective social media marketing and digital advertising should help grab the interest of potential customers for your products.

With the advancement of technology and the websites, mobile apps and other hardware and software, it is no surprise that people are becoming more demanding and their expectations for the services and products provided is growing. The same goes for building contractors. There are certain tips which you can follow in order to do that more successfully. Here are the four main ones which will help you reach to and win over more building contractors: (more…)

Share this:

5 Highlights from Global Spec Marketing Trends Survey

GlobalSpecSearchEngineLogoI’ve used Global Spec online marketing for several of our clients who target engineering, technical manufacturing and industrial professionals. They are well respected and a great source for qualified leads. During the 1st quarter of ’09, they surveyed marketing executives on trends and challenges facing them for the balance of year. 555 surveys were completed. There are really no big surprises here–marketers are going to have to do more with less and online is going to be used because of accountability.               Here are some of the highlights:

  • 73% stated that customer acquisition and lead generation is their primary goal.
  • Top 3 challenges: 1-too few resources. 2-not enough qualified leads. 3-improve ROI
  • Top 3 marketing channels: 1-online directories/websites. 2-e-mail marketing to house lists. 3-SEO
  • 29% spend more than 50% of their budget online
  • 48% will spend more of their budget online

You can read the entire white paper here.

Share

Share this: