Managing Price Overrides: 4-Step Process
This post originally appeared on INSIGHT2PROFIT.com
While common, price overrides can be dangerous. They train your sales team and customers that price is negotiable and interferes with one of your primary goals: sticking to your pricing strategy.
If that doesn’t worry you, consider this: companies that grant high numbers of ad hoc price exceptions are more likely to experience price erosion across all customers.
An effective and mature pricing strategy includes a policy for establishing price overrides. But what would such a policy look like?
From experience, we know that managing override activity is a multi-layered process. It requires adapting your internal systems, developing new guidelines, and transforming your culture. But at the end of the day, your goal is to establish a framework to monitor and manage potentially dangerous price overrides. When we help our clients with the same goal, we use the following four-step process.
Step 1: Grow Your Awareness: Understand what pricing overrides are happening and why
Step 2: Determine Market Relevance: Set appropriate prices for specific customer and product segments
Step 3: Set Policy: Establish guidelines and controls around pricing authority
Step 4: Encourage Training: Empower the sales organizations with the tools they need to handle pricing conversations with clients
Let’s dig deeper into each of the four steps.