Why customer service is so important to manufacturers serving the tradesman

By John Sonnhalter, Rainmaker Journeyman, Sonnhalter I've talked a lot about customer service and how important it is to resolve issues. But we've also addressed the issue that customer service is everyone's responsibility, from sales through tech support. Customer service is really all about your customers' total experience. This is true in our relationships with distributors as well as contractors. Manufacturers need to be careful, especially when business is on the uptick and attention to detail may come in second to short-term sales increase. Don't take your distributor and tradesman for granted. There's always someone out there that can identify the contractor's needs and deliver and it won't necessarily be based on price or delivery but the total customer experience. 11991read more >

Manufacturers: HVACR Contractors Are Changing The Ways They Interact With You

Progressive contractors, I believe, are changing the way they are interacting with their manufacturers. When I ran across this research recently, it verified in my mind that it holds true. HVACRBusiness recently released a new research study, "HVACR Contractors: Trends in the Adoption of Products/Systems & Management Approaches," that highlights new trends on their involvement with manufacturers.read more >