Is it an objection or a question?

Each month, Alan Sipe, a contributing editor for Professional Distributor magazine, writes a sales skill article targeted to the independent business people who own and operate the various branded tool trucks you see parked at automotive repair shops everywhere. Although this article is written for the automotive repair industry, the sales skills are applicable to everyone. Is it an objection or a question? Your response will make a world of difference to your wallet. You’re right in the middle of a product presentation on a new Jenny electric 7.5hp stationary air compressor when the prospect interrupts and growls, “How much is this compressor?” Is it a question? Is it an objection? Is the product too expensive? The prospect used a negative tone, so they must be unhappy with my presentation, right? I’m not done with the presentation and he’s getting antsy, so he’s trying to rush me, isn’t he? First things first. Let’s understand what’s meant by the question, “How much is this compressor?” If you think about it, the prospect probably had a compressor that was working just fine. Now the thing just died or is on its last legs and they must get a new one. The prospect isn’t happy with needing a new compressor, so they most likely won’t be thrilled with any price other than free. In this case, even though the prospect interrupted you with a question, it’s simply that, a question. How you respond can move your potential customer in the direction of saying “yes” to the compressor purchase, or it can blow up in your face. A simple, straightforward response is always the best. Try being relaxed, and say something like, “It will be between $X and $Y depending on which accessories you choose. Let’s take a look at the accessories and see what you decide.” 16084read more >